DMRC Metro Card Recharge FAQs

Where is Engraved ID mentioned?


The Engraved ID is written on back side of Metro Card.

How do I identify the nearest mRupee outlet?


You can locate the nearest mRupee outlet by sending a SMS METRO <PIN CODE> to 9222208888

How do I come to know that mRupee Agent has recharged my card?


You will receive a SMS confirmation that the metro card is successfully recharged.

In case if I don’t receive the SMS confirmation, what am I expected to do?


You can visit the mRupee outlet and request for status of the recharge.

 

In case of a failed transaction, agent will initiate the recharge of your card again or you can collect the cash back from the agent

In case the balance is not updated on tapping at the Anytime Value Machine, what am I expected to do?


You can visit the agent outlet and request for status of the recharge.

 

In case of a failed transaction, agent will initiate the recharge of your card again or you can collect the cash back from the agent

In case I have not updated the recharge amount on my card, how I’ll get my money back?


In case you do not update the recharge amount on the metro card within 30 day by visiting the AVM. The user will get a SMS with OTP details. User can show the OTP at any agent outlet and collect the cash back.

 

You will not be able to avail the refund till 30 days from the day of recharging the card.

Are there any charges that I need to pay to the mRupee agent for recharging my card?


No additional charges will be levied except for the amount for which recharge is sought by you.

What if Engraved ID for the metro card that I want to recharge is not correct?


Please refer to the DMRC site for more details

After doing recharge, the amount does not reflect in my card. Why?


After receiving confirmation of successful recharge, Visit AVM installed at any metro station. Show your Metro Card on AVM, Press Add Value button on Screen of AVM to complete the recharge process.

 

Please refer to the DMRC site for more details

What are the prerequisites to avail this facility?


You should have a Valid DMRC Smart Card and Valid Mobile Number.