Aircel ICICI Bank Mobile Money FAQs

1. What is Aircel ICICI Bank Mobile Money?

Aircel ICICI Bank Mobile Money is a prepaid account for Aircel subscribers. Using this account you can deposit money, pay your bills transfer money through their mobile phone. Money can be withdrawn from the nearest authorized Aircel ICICI Bank Mobile Money agent.

2. What can I do with it?

You can send money to friends and family, pay your bills , recharge prepaid mobile phone. You can even withdraw money without going to bank or ATM and only need to visit your nearest authorized Mobile Money Agent

3. I am not an ICICI bank account holder can I still use this facility?

Yes, you can all you have to do is visit your nearest authorized Aircel ICICI Bank Mobile Money Agent and register for Mobile Money

4. I do not have a smart phone or a GPRS enabled phone, can I still use Mobile Money?

Yes, Mobile Money works on any mobile model / handset. You don't need a smart phone or GPRS enabled handset. All you have to do is register and dial *345# and you will be able to use the menu

5. Can anybody apply for Mobile Money? Can I have multiple mobile money accounts?

Any Indian resident who is 18 years and above can apply for Mobile Money. You can have only one Mobile Money account in your name

6. Can foreigners sign up for Aircel ICICI Bank Mobile Money?

You can get a Mini statement by visiting "My Account" menu in your mobile money application. You can request for a detailed statement by calling customer service and statement would be mailed at your registered address. Please note that detailed statement is available at a fee of Rs. 50.

7. How do I get my mobile money account statement?

You can get a Mini statement by visiting "My Account" menu in your Mobile Money application. You can request for a detailed statement by calling the customer care at *345# and the statement would be mailed at your registered address. Please note that detailed statement is available at a fee of Rs. 50.

8. What should I do if I change my mobile number?

You have to submit a request to change the mobile number at authorized Mobile Money outlet. It is a must to have an active Aircel number to avail Mobile Money services.

9. I am changing from Post-paid to prepaid (or vice versa). Will you transfer my Mobile Money account?

Yes, As long as you use the same number, no change is required.

10. How do I register with Aircel ICICI bank Mobile Money ?

  • Aircel subscribers need to visit the nearest authorized Aircel ICICI Bank Mobile Money outlet and request for the Mobile Money services
  • Agent would provide an account opening form which customers need to fill and submit the same to the agent along with proof of address, proof of identity and a photograph.
  • Pay a minimum initial deposit of Rs.100 which would be credited to your Mobile Money account post activation.
  • Agent would activate your Mobile Money account post which you would receive a message confirming same.
  • Your Mobile Money Account would now be registered as Instant Account. Dial *345# and create your secure MPIN of your choice. You need to use this 4 digit MPIN every time when you make any transaction
  • After KYC is completed by ICICI Bank your instant account is automatically upgraded to Full Account You can now avail all features offered by Aircel ICICI Bank Mobile Money. 

11. What is an Instant Account?

Instant Account is a semi-closed prepaid Account. Once you register for the Mobile Money Account and submit KYC documents your account is operated as an Instant Account. Services offered in this account are Mobile and DTH Recharge, Bill Payments, Deposit Money.

12. What is Full Account ?

Full Account is openloop prepaid account. As you meet our documentation guidelines and your KYC is successfully verified by ICICI Bank , your account is automatically updated to a Full Account and you can avail all the services offered by Mobile Money like cash withdrawal , fund transfer , DTH Recharge , Bill Payments, Deposit Money

13. What documents do I need to open an Aircel ICICI Bank Mobile Money Account?

You need to provide a documentary proof of your identity, address and signature.

14. I do not have full documents with me, What if I am not able to provide full documentation at time of registration?

In case that you are not able to submit documents at the time of registration you can still use the services offered under Instant account. Later you can visit the same Mobile Money agent, and provide him with the required documents. Post successful KYC by ICICI Bank, your account will be updated to Full Account.

15. What if my verification failed?

If your verification fails because of lack of documentation, we will intimate you and you may need to re-submit all documents.

16. Are there any limits on value and number of transactions that can be made daily/monthly?

Maximum value of transaction is Rs. 50000 per day and Rs. 100,000 per month for a Full KYC Wallet. In case of Instant account, the transaction limits would be Rs.10,000 per day and Rs.20,000 per month.

17. Do I earn any interest on the amount in my Mobile Money account?

No, the amount in your Mobile Money Account does not earn any interest.

18. Is there a minimum deposit that I have to make while opening Mobile Money Account?

Yes, you need to deposit a minimum of Rs. 100 while opening a account.

19. Is their a minimum balance that needs to be made?

Yes, the minimum balance to be maintained is Rs. 25

20. What is the Call Centre number at which I can call? Am I charged to access this number?

Aircel subscribers can call on 345 to reach customer care. Calls to *345# will be Toll Free. You may reach our Call Center using any other mobile connection on 7373000345. Calls to 7373000345 will be charged as per your existing tariff.

21. How will I be informed when my Mobile Money Account gets credited or debited?

You will always get a confirmation SMS after every transaction. In case you don't receive one please check your transaction history in USSD and if that it is also not updated with details of your transaction, please call our customer care at *345# from your registered mobile number.

22. Can I reverse payment if I made it to the wrong mobile number?

No. Once you make payment, there no way to reverse it. Please ensure that you enter correct mobile number while making payments.

23. Can I pay for someone else's bills?

Yes, you can pay for anyone else.

24. When does the biller receive my payment?

Your account is debited as soon as you initiate a payment request and will be sent to the biller within two days. Every payment made by you carries a unique transaction ID that can be used to track each payment independently.

25. Do I have to pay the entire bill amount?

This will depend upon the biller. You can make a payment in full or in part depending upon whether the biller provides you with that facility.

26. Can I make a payment to a biller who is not on your biller list?

No. You can only make payments only to participant billers.

27. I initiated a fund transfer on my Mobile Money account but the status showed "submitted". What should I do?

The status shows that the request is received but not yet processed. This could be due to a network delay. Please wait for few minutes for the request to be processed. In case the status remains "Submitted" for more than 15 minutes, please check your transaction history by calling the customer care at *345#.

28. What if I forget my MPIN?

If you forget your MPIN you can call the customer care at *345# from your registered mobile number and request them to reset your MPIN. After required authentication your MPIN would be reset.

29. What if I lose my mobile phone?

Your money on mobile is always safe by your 4 digit MPIN as long as you don't disclose it to anyone. In case of loss of SIM/phone, please block your Mobile Money Account by calling the customer care at *345#.

30. What happens if I lose the mobile phone signal while using mobile money for a transaction?

Please check your account balance and activity history. If you are still unsure of the status of your transaction, please call customer care at *345# from your registered mobile number.

31. What details do I need to provide if I call the call center regarding a particular transaction?

You should answer the security questions and have the transaction ID.

32. What is MPIN?

MPIN stands for mobile personal identification number and is prompted for customer authentication for every transaction initiated by you.

33. What are the MPIN rules that should be fulfilled while creating an MPIN?

MPIN should be numeric and should comprise of 4 digits . There should be no spaces between the digits.

34. What happens if I make wrong MPIN attempts?

For security reasons, your account will be locked automatically after 3 wrong attempts. You need to contact customer care at *345# from your registered mobile number for getting it unlocked. After necessary authentication, the MPIN is reset.

35. What do I do if I want to close my Mobile Money Account?

For closing the account you need to visit any authorized Aircel ICICI Bank Mobile Money agent and submit the account modification form with a closure request. Only after due verification your account closure request will be considered.

36. What happens to the money that I have in my mobile money when I close Mobile Money Account?

If you are using instant account you cannot withdraw remaining amount from you account. You are requested to spend your balance in transactions or you can transfer e0money to any bank account before you submit an application to close account disconnection.

Customers using Full Account can do following

  • Withdraw money from authorized agent
  • Transfer e-money to their bank account or any other account.
  • Spend balance e- money before account closure

37.How can I get my Mobile Money Account details changed or modified?

Customers need to submit an account modification request at authorized Mobile money outlet along with self attested Proof of Identity.

38. What if I have not used my account after opening it?

If you have not used your account for continuous 6 months then your account would be declared dormant . However customers will receive two SMS, one 15 days and other 2 days prior their dormancy date informing them about dormancy. Please note Rs.10 per month would be charged on your account if it is dormant.

39. What should I do if I have more queries regarding Aircel ICICI Bank Mobile Money?

Please call us on *345# from your registered mobile number for any more queries on Aircel ICICI Bank Mobile Number.