Online Recharge FAQs

What is a recharge facility?


Recharge refers to usage of services after a prior payment for that service is made.

What are the recharge facilities available?


The following services can be recharged:

  • Prepaid mobile phone number.
  • Direct to home (DTH) set top box connection (TV subscription Recharging).
  • Toll Tag or Toll card (used at Toll Road Plazas).

What are instant recharges?


Under instant recharge, a mobile number or DTH connection number gets recharged instantly with the amount for which it is intended to recharge, subject to deduction of taxes, if any, by the merchant. Instant recharges are also referred to as e-Top up or Flexi recharges.

What is a Pin based recharge facility?


Under Pin based recharge, a 12 to 16 digit Pin is sent as an SMS to the mobile number mentioned while buying the Pin. This Pin can be used to recharge the service chosen e.g. a mobile number, a DTH connection number etc., as per the standard processes defined by each operator for their service.

How is an instant recharge facility different from a Pin based recharge?


Under instant recharge, the instrument (i.e. mobile, DTH etc.) gets recharged directly by the respective operator.

 

In Pin based recharge, the customer receives a 12 to 16 digit Pin from Oxigen on a mobile number that the customer provides. This Pin can be used on the operator's IVR /or on the Operator-defined SMS format by the customer, to recharge the mobile number or DTH connection / subscription number. The advantage of Pin based recharge is that the Pin may be used later e.g. a month from the date of purchase, when the customer needs to do so.

Which are the operators for who recharge can be done?


For Prepaid mobile recharge, the following are the operators (Both Instant Recharge and Pin based Recharge as provided to Oxigen by Operator): Airtel, Aircel, BSNL, Idea, Loop, MTNL, MTS, Ping, Reliance GSM, Reliance CDMA, Tata Indicom, Tata DoCoMo, Virgin, Vodafone.
DTH operators (Instant Recharge): Tata Sky DTH operators (Pin based Recharge): Airtel Digital, Big TV, Dish TV, Sun TV, Tata Sky, Videocon d2h.

Is there any additional charge levied by the bank or Oxigen on the customer?


Currently there is no additional charge by the bank or Oxigen to the customer.

How does the instant recharge occur for the Mobile, DTH and Toll?


For Mobile Recharge: Customer's mobile gets directly recharged by a particular amount defined by the amount paid by the customer, and the customer receives an SMS confirmation from the mobile operator.

 

Please note that the amount topped up in the customer’s Mobile/ DTH account may not be the same as the money paid by the customer, as the exact amount topped up is defined by the Operators’ policies. ICICI Bank or Oxigen do not guarantee the top-up of a particular amount on the customer’s mobile. Further, the Operators may not accept all values for top-up purposes, and the customer is advised to check the applicability of a particular amount for top-up, directly from the operator’s customer care. All operators provide Toll-free numbers for reaching customer care.

 

For DTH Recharge: Customer's DTH connection gets recharged instantly and the customer gets a confirmation on his TV, as well as on his mobile number registered with the Operator, if any. For Toll Recharge: Customer’s Toll Card balance gets recharged instantly.

How does Pin based recharge occur for Mobile and DTH


For Mobile Recharge : Customer gets a 12 to 16 digits Pin of the mobile operator and the circle chosen, from Oxigen. Customer can use this Pin to recharge a prepaid mobile number by calling up the Mobile operator's IVR number or through SMS.

 

For DTH Recharge : Customer gets a 12 to 16 digits Pin of the DTH operator chosen, from Oxigen. Customer can use this Pin to recharge a DTH connection by calling up the DTH operator's IVR number.

Where will I receive my Pin?


The customer will receive the Pin on the mobile number provided by him/ her at the time of placing the request for recharge.

Under Pin based recharge, what should I do, if I do not receive the Pin on the mobile number requested?


Please call Oxigen Services India Pvt Ltd with the Oxigen Transaction ID number displayed on screen or provide the mobile number requested for recharge and the transaction date.

Under Pin based recharge, what shall I do if I receive a Pin which does not work or is invalid?


Please call Oxigen Services India Pvt Ltd with the Oxigen Transaction ID number displayed on screen or provide the mobile number requested for recharge and the transaction date.

Is there any limit on amount to be recharge?


Customer is advised to check with the operator and obtain the valid recharge amounts available with that Operator.

Is there is any limit on the number of times that a prepaid mobile number can be recharged?


Usually there are none, but more than one top-up of the same amount on the same mobile in less than 5 minutes may not be allowed. The customer is advised to check with the Operator for specific information.

When can a top-up request be considered invalid?


A request will be invalid on account of the following reasons:

  • Non-existent mobile number
  • Post paid Mobile number
  • Mobile number which does not pertain to a specified operator/ circle
  • Incorrect top-up amount

What will happen if I enter an incorrect mobile number?


Once the transaction is made, your request for recharge is sent to the operator. If the mobile number is not available with the operator/ circle chosen for recharge, the recharge will fail and refunds will be processed within 2 working days. However, if the mobile number provided is available with the Operator, it would be recharged, even if a wrong number was entered by the customer, and no refunds would be available.

What will be the increase in talk-time upon recharge?


On the basis of the amount of transaction, every operator determines the talk-time amount and recharges your prepaid mobile number accordingly. For information of talk-time increase, please get in touch with your mobile operator. ICICI Bank or Oxigen do not guarantee the top-up of a particular amount on the customer’s mobile.

What if I do not get a confirmation message from the mobile operator?


In case on non-receipt of the confirmation of recharge, please check the available talk time or validity of the prepaid mobile number from the Operator concerned. If the talk time limit of validity has not increased, kindly contact Oxigen Services India Pvt Ltd with the Oxigen Transaction ID or provide the mobile number requested for recharge and the transaction date.

What happens if the talk time or the validity of the prepaid mobile number does not increase?


If the transaction was confirmed to be successful and the talk-time/validity has not increased, kindly contact Oxigen Services India Pvt Ltd customer care with the Oxigen Transaction ID or provide the mobile number requested for recharge and the transaction date.

Is there any limit on amount to be recharged?


Customer is advised to check with the operator and obtain the valid recharge amounts available with that Operator.

Is there is any limit on the number of times that a DTH connection number can be recharged?


Usually there are none, but more than one top-up of the same amount on the same mobile in less than 5 minutes may not be allowed. The customer is advised to check with the Operator for specific information.

When can the request be considered invalid?


A request will be invalid on account of following reasons:

  • A non existing DTH connection number
  • A DTH connection number that does not pertain to the chosen DTH operator.
  • Incorrect top-up amount

What will happen if I enter an incorrect DTH connection number?


Once the transaction is made, your request for recharge is sent to the operator. If the DTH number is not available with the operator chosen for recharge, the recharge will fail and refunds will be processed within 2 working days. However, if the DTH number provided is available with the Operator, it would be recharged, even if a wrong number was entered by the customer, and no refunds would be available.

What will happen if I do not get a confirmation message?


In case on non-receipt of the confirmation of recharge, please check the available balance of the DTH connection from the Operator concerned. If the balance has not increased, kindly contact Oxigen Services India Pvt Ltd with the Oxigen Transaction ID or provide the mobile number requested for recharge and the transaction date.

Is there any limit on amount to be recharged?


Customer is advised to check with the Toll Plaza operator and obtain the valid recharge amounts available with that Operator.

Is there is any limit on the number of times that a Toll card number can be recharged?


Usually there are none, but more than one top-up of the same amount on the same Toll Card in less than 5 minutes may not be allowed. The customer is advised to check with the Toll Plaza Operator for specific information.

When can the request be invalid?


A request will be invalid on account of following reasons:

  • A non existent Toll Tag/ Card number
  • A Toll Tag/ Card number that does not pertain to the chosen Toll Plaza operator.
  • Incorrect top-up amount

What will happen if I enter an incorrect Toll card number ?


Once the transaction is made, your request for recharge is sent to the operator. If the Toll Tag/ Card number is not available with the operator chosen for recharge, the recharge will fail and refunds will be processed within 2 working days. However, if the Toll Tag/ Card number provided is available with the Operator, it would be recharged, even if a wrong number was entered by the customer, and no refunds would be available.

What will happen if I do not get a confirmation message ?


In case on non-receipt of the confirmation of recharge, please check the available balance of the Toll Tag/ Card connection from the Operator concerned. If the balance has not increased, kindly contact Oxigen Services India Pvt Ltd with the Oxigen Transaction ID or provide the mobile number requested for recharge and the transaction date.

What will happen if the balance of the Toll card number does not increase?


If the transaction was confirmed to be successful but the balance has not increased, kindly contact Oxigen Services India Pvt Ltd with the Oxigen Transaction IDor provide the mobile number requested for recharge and the transaction date.