Help FAQs

Login queries


1) How do I know my User ID?

To know your User ID, please click here


2) How do I generate Internet Banking Login password?

To generate login password, please click here


3) Issues faced while logging

  1. Blank page on login
    This may happen in case you have logged in with a User ID with no accounts linked.
    Login from the active User ID and try.
    If you don't know your active user ID, please click here
  2. At login if you get the error message as “Your user ID or password is incorrect”?
    You would have entered wrong user ID/password. Request you to please try again by entering correct user ID and password.

4) Other Login issues

  1. Oops error on login(The page you were looking for is temporarily not available. We apologise for any inconvenience caused),
  2. Page cannot be displayed, System under maintenance, Session time out or System timed out.
    These are errors which are temporary in nature, hence request you to please try again after some time or try from a different Browser/PC.
  3. Session expired on website
    You would get this page if either the system was ideal for more then 10 minutes or if you would have double clicked on any tab or clicked on the back button of the browser.

  4. Linked credit card /loan account details not available.
    This is a temporary error. Request you to try after some time.

  5. Enter numbers only while entering User ID.
    If num lock is off then only you would receive the error as “Enter numbers only”.

Transaction Queries


1) How do I register a biller?

  1. Login to ICICIBank.com
  2. Click on 'Payments & Transfers' on the Top menu
  3. In the drop down click on manage billers
  4. Select the option you wish to register the biller
  5. Select the biller
  6. Select your state and category from the drop down
    or
    put the name in the biller name field and do a search. You will find your biller.
  7. After selecting the biller, You will see a screen, that asks you for bill details (eg consumer number etc), fill in the details and click 'Add to List'
  8. The system will show a message stating 'Addition to Personal Payee List Successful'. Once you click on OK to this message the Biller is added to your list.

Other Imp notes:

  1. Register your biller (Note: registration of biller is a one time activity)
  2. For payment billers, instantly make payment of any amount as per your bill
  3. For presentment billers, your bill will be uploaded, view your bill & pay exact amount from next billing cycle

To know what is a payment or a presentment biller, please go through Types of Bill Payment below:

 

Payment biller

For these billers you can pay your bills at your convenience as per the billing cycle. All you need to do is:

  • Login and Register your biller
  • Pay any amount as per your bill
  • You can also set up standing instructions for recurring payments

 

Presentment biller

 

For these billers, the biller will present the bills in your account for payment. All you need to do is:

  • Login and Register your biller
  • View your bills from the next billing cycle
  • Pay your exact bill amount
  1. Auto pay where in the bill will get uploaded on internet banking and the exact amount of the bill will get paid on the due date,
  2. Auto pay with a limit , where you choose a limit for the auto debit and if the bill amount is above that amount, you will have to login and pay the bill.
  3. In Manual Payment, you will have to login to net banking and make the payment after the bill is uploaded. You can make the payment of the bill only 1 day before the due date.

For any further Queries, request you please click here.


2) Not able to pay my registered biller

If you are trying to make a payment for a presentment type biller then “make a payment” will not be available. As you can make a payment for presentment type biller only after the bill is uploaded in your account against that biller.


3) Not able to register a biller

  1. While registering a biller you get a message as “ Registration already exist” this could be if you have already registered with your other user id. Request you to login and delete the biller from that id, then add to the new user id.
  2. A unique nick name can be set for a biller. If you get an error as “nick name already exist” request you to use a different nick name to register the biller.

4) Not able to view my uploaded bill

To view your uploaded bill for presentment type biller, login to Internet banking >>> payments & transfers >>> bill payments >>> bills pending for payment.

 

To view a bill for which you have set up standing instructions/ auto pay option. Login to Internet banking > Payments and Transfers > Bill Payments > Scheduled / Bills on autopay.


5) Bill getting expired

All bills which have been subscribed by you on Internet Banking are payable by the due date. If you do not accept the bill through ' manual payment mode' before the due date the bill expires.

 

Request you to please login and pay the bill before the due date so the bill does not expire.

Customer can make the payment of the bill only before the due date.


6) Error while making manual payment

'To enter the grid values again' , ' Transaction could not be processed/Please try after sometime' while transacting.

  1. In these cases please check the status of the previous transaction before initiating it again.
  2. If the 1st transaction is showing the status as in process then please wait for 4-6 hrs and check the status of the same.
  3. If the transaction has failed then the amount will be reversed within 7 days.

For any other bill pay related queries please click here.


7) Error while paying using Icici net banking through 3rd party website.

If the amount has been debited from your account and has not been received by the merchant or if you have not received the benefit, request you to check with the merchant and if even after 7 days amount has not been reversed (Customer's account) then please call the 24x7 call centre Check the debit from your account for the previous transaction before initiating the 2nd transaction.


8) Error while doing Prepaid mobile recharge from the logged in section

If the transaction has failed then the amount will be credited within 4 working days Check the debit from your account for the previous transaction before initiating the 2nd transaction.

 

For more information on prepaid mobile recharge click here.

 

For queries please click here

 

Note: Please check with mobile operator for valid denomination before initiating the transaction on ICICIBank.com


9) Error while doing Fund transfer/NEFT

  1. 'To enter the grid values again'
  2. 'Transaction could not be processed
  3. 'Please try after sometime'
  1. In these cases please check the status of the previous transaction before initiating it again.
  2. If the status of the 1st transaction is under process then please wait for 4-6 hrs and re-check the status of the previous transaction." before initiating the transaction again.

Authentication failed: You would get this message only if you enter incorrect grid values. Please re-enter the correct grid values.

 

b) Transaction not allowed: If beneficiary account is closed only then you would receive such pop up.

 

Not able to transfer fund in PPF Account: If you are trying to transfer the funds to PPF A/c through your registered payee list then only such pop up would occur. Request you to go to PPF section from there you can transfer funds to PPF A/c. PPF A/c minimum tenure is 15 years.

 

For any other NEFT related queries please click here.


10) Error while doing RTGS

  1. To do a RTGS transaction customer needs to have a clear available balance in the savings account to get the transaction processed.
  2. If the status of the RTGS transaction is not showing as “successful“ which means the transaction has failed and will not be processed. The basic reason for the transaction to fail is that customer did not have clear available balance in the account

For any other RTGS related queries please click here.


11) Error while doing IMPS

  1. Currently unable to process your request for IMPS: You would get this error if the beneficiary MMID is not correct. Please check beneficiary MMID no.

For any other IMPS related queries please click here.

Account related Queries


1) Linking of Account

  1. When customer gives a request to link his B account/card to A account then all the payees/billers registered in the user id of B account will be deleted and customer will have to register the same again with account A user id.

For any other Linking A/c related queries please click here.


2) Change profile

  1. You can go to Customer service >>> My profile >>> set your Primary account or change your nick name for accounts.
  2. Incorrect name reflecting against account: Please use option of customer service >> My profile >> set your preference >>> Nick name.

3) Other Imp notes:

  1. As per SEBI guidelines you can transfer the amount to demat only through the account which is registered with the broker.
  2. If you hold a Demat account linked to the savings account, you will not be able to open a Money multiplier account"