Frequently Asked Questions FAQs

I have forgotten/ not received my User ID and Password, how can I obtain them?


If you have forgotten your Internet Banking User ID or have not yet received it, please call our 24 Hour Customer Care Centre to get the same.

 

All you will need to do is authenticate yourself and ask for your User Id. You can also request for a new password if you have forgotten the same.

 

The password would be couriered to you on your address available with the bank. Your passwords cannot be given on telephone for security reasons.

 

Click here to check/get your User id online

 

If your account has not been generated you can obtain an Internet Banking User ID in any of the following ways:

 

Online registration for ICICI Bank Internet Banking User ID

Downloading and filling a registration form for ICICI Bank Internet Banking User ID

 

1. Online registration for ICICI Bank Internet Banking User ID

 

Please follow the steps below:

Step 1

Visit www.icicibank.com. Click on `New users register here'. Then click on the option 'Apply Online'.

You will see Part A of the registration form. Fill it giving your preferred User ID, My Code and confirm My Code. You will then see the next part of the form. Please fill your personal details and your relationships with ICICI Bank.

On successfully filling up this form you will see a screen. The top of the screen will show you your User ID. This screen will also request you to download Part B of the form, fill it up and send it to us at the following address:

ICICI BANK LTD

ICICI BANK TOWERS

Internet Banking Servicing -  CLOG

SURVEY NO 115/27

PLOT NO :12/NANAKRAMGUDA

SERILINGAMPALLY

HYD-INDIA-500032

On receipt of Part B of the form we will process your request for online access of passwords. Please note the passwords will appear as mentioned below, only if Part B has been filled completely and correctly with your signature.

You can then access your passwords online by clicking on Anywhere Banking on the welcome page of www.icicibank.com. and then on Internet Banking.

Once you do so, on the top of the page, you will see a tab `Check application status'. On clicking the tab mentioned above, you will see a screen, which will prompt you to input your User ID and My Code (Temporary password) and click 'Submit' to view your passwords.

Step 2

Login with your password. The system will then prompt you to change the login and the transaction password to the one of your choice.

  1. Following are some handy tips while setting passwords:
  2. Passwords are case sensitive (b is different from B)
  3. Login & transaction passwords can be the same

Please be careful while entering your passwords as entering wrong passwords more than 4 times consecutively, will disable the User ID

 

2. Downloading and filling a registration form for ICICI Bank Internet Banking User ID

 

You can download the registration form from the website, fill it and drop it at any ICICI Bank branch/ATM drop box.

Care must be taken to fill the mandatory fields carefully otherwise the request will not be accepted.

Click here to download registration form.

How many passwords do I have for Internet Banking?


There is one password for logging-in to ICICIBank.com Login Password - A login password as the name suggests is required for logging in to ICICI Bak.com

Can I have only one User ID for all ICICI Bank relationships?


Yes, you can link all your ICICI Bank Savings, Credit Card,Demat, Loans Accounts and Insurance polices of group companies to one Internet Banking User ID.

What are the ICICI relationships that I can view/enable online?


Currently you can enable the following ICICI Bank relationships online:

  • Bank a/c (including Current A/c for individuals)
  • Credit card
  • Demat

If you have more than one bank account or other products, you can link all of them to one Internet Banking User ID.

If I am an individual and hold an ICICI Bank Current A/c as well as an ICICI Bank Savings Account/ Credit Card/ Demat Account, can I link these relationships to the same Internet Banking User ID?


Yes, if you are an individual and hold an ICICI Bank Current A/c in your own name, you can link the same to your ICICI Bank Savings Account/ Credit Card/ Demat Account under the same User ID.

Please click here for further details.

How do I enable my ICICI Bank relationships on www.icicibank.com?


If you have only one bank account, the User ID and password you get will enable you to view and transact on your bank account.

If more than one account needs to be linked to the same User ID, please click here " Link your accounts online " for a step-by-step guide on linking accounts.

I have got my Internet Banking User ID and Password; tell me what do I do?


You can login with your Internet Banking User ID and Password. When you login for the first time you will get a screen, which will prompt you to change the Password. If you have been successful in changing your password, remember to login with the changed password. You will now come to the login home page, which is also called the My overview page.

 

It specifies your identity and informs you the last time you logged on to the site You will view the default widget on the home page (Overview of your relationship , short cut , calender , rewards etc)

 

On this page there is an overview of all the relationships that you have linked your Internet Banking User ID with. It can be Bank Account(s), Credit Card and Demat Account(s) , Insurance. The top navigational bar displays Overview , My accounts , Payments & Transfers , Investment & Insurance , Exclusive offerings & Customer Service.

What are the transactions that I can do online?


You can

  • Check the Balance in your account
  • View/Download mini and detailed statement
  • Check transaction history
  • Transfer funds between your own ICICI Bank A/cs
  • Transfer funds to any ICICI Bank A/cs
  • Transfer funds to any Non-ICICI Bank A/c (Using NEFT , RTGS and IMPS facility) You can view pending transfers(if any) and also see all the past transactions that you have done using ICICI Bank Funds Transfer
  • Open recurring deposit and I_wish deposits , Fixed Deposit You can view pending transfers(if any) and also see all the past transactions that you have done using ICICI Bank Funds Transfer
  • Credit card
  • View current and past statement
  • Service requests like auto debit, dial a draft etc.
  • Demat
  • View your transaction and holding statement
  • Bill Payment
  • Use your ICICI Bank Account or ICICI Credit Card to pay your Utility bills , Credit card bills , telecom bills , SIP and insurance bills from the comfort of your home.
  • Recharge your Mobile and DTH connection online
  • Online Shopping using Using ICICI NET Banking payment gateway

What are the different Banking service requests that I can make online?


You can make the following requests online:

  • Apply for a Credit Card
  • Apply for a Debit Card
  • Order a new cheque book
  • Stop cheque request
  • Cheque status inquiry
  • Intimation for loss of ATM Card
  • Open Fixed Deposit
  • Open a Recurring Deposit
  • Apply for a Value Added Savings Account
  • Apply for Phone Banking

Are there any Banking Alerts that I can subscribe for?


Yes, you can subscribe for any one or all the following:

  • A/c getting debited
  • A/c getting credited
  • Cheque bounce
  • Salary credit

Click here for more information on ICICI Bank Mobile Banking Alerts.

What are the advantages of doing an online Funds Transfer (eCheques)?


Let us take a look at the comparison table for a better understanding.
(for Inter A/c transfer)

 

Payment systemSpeedCostEffortPortabilityAcceptanceSecurity
Cash Low High High Low High Low
Cheque Low High High High High Medium
Money order Low High High High High High
Telegraphic (or wire) transfer High High High High High High
ICICI Bank eCheque High Low Low High High High

I want to know more about Funds Transfer


  • Funds Transfer (eCheques) between my own a/c's
    You can transfer funds to your own linked a/c's instantaneously or you can even schedule the transfer for a future date.
  • Funds Transfer (eCheques) to a third party a/c in ICICI Bank
    For doing a third party transfer in ICICI Bank, you will have to register the payee.
    On entering the payees complete A/c number you will get an online confirmation.Once the payee is registered you can transfer funds instantaneously.
  • Funds Transfer (eCheques) to an account in any Bank across 15 cities
    Using ICICI Bank Funds Transfer (eCheques) you can also transfer funds to any account in a bank other than ICICI Bank.
    This will again require the payee to be registered.This takes around 3 working days to get funds credited to the payee account.
    This facility is currently available for 15 cities:

1. Ahmedabad

9. Kanpur

2. Banglore

10. Kolkatta

3. Bhubaneshwar

11. Mumbai

4. Chandigarh

12. Nagpur

5. Chennai

13. New Delhi

6. Guwahati

14. Patna

7. Hyderabad

15. Trivandrum

8. Jaipur

 

Tell me more about Credit Card statements that I will be able to see on the site?


You will be able to see the following details of your statements:

  • Current Statement
    This shows the transactions that are done on the card account after the Last Statement was generated. These transactions will be sent to you in your next credit card statement. Transactions done on replacement and add-on cards are segregated for better understanding. Thus, you need not wait for a statement to check your recent transactions.
  • Last Statement
    This is a replica of the most recent printed statement that has been sent to you. You can thus, make payments by looking at this statement.
  • Past Statement
    You can see your statements as old as 2 years.

Can I know the status on credit card payments?


Yes, there is an option called Payment status, which will help you with this requirement of yours. It will give you the following details:-

  • Last payment received date
  • Last payment amount
  • Payment due date
  • Next statement date

What are the different Credit Card service requests that I can make online?


You can make the following service requests online:

  • Replacement/Renewal Card Not Received
  • Duplicate PIN
  • Queries Related to EMI-on-Call Facility

What can I do with my Credit Card PIN?


The Credit Card PIN is required when you withdraw cash from an ATM.

Can I also know about Credit Card Alerts?


You can subscribe for the following alerts through ICICI Bank.com:

  • Payment due date reminder
  • Card approaching credit limit.

You can subscribe to receive these on any one or all of the options below:

  • SMS (please click here for more information ICICI Bank Mobile Banking Alerts)
  • Credit card Inbox.
  • E-mail.

What all can I do if my Demat relationship is linked?


You will be able to do the following:

  • View your Holding Statement.
  • View your Transaction Statement.
  • Check the status of requests placed, iz. Demat Request, Transfer Instruction & Pledge Request.
  • Check your personal details as in our record.
  • Check the ISIN of securities.
  • Check the settlement details like pay-in and pay-out dates of a settlement.
  • Check your ledger balance.
  • Request for a Transfer Instruction Booklet.
  • Details of Bills.
  • e-Instructions

What are the different Demat service requests can I make online?


You can make the following requests online:

  • Request for a Transfer Instruction Booklet.

What is ICICI Bank Bill Payment?


This is a facility to make online payment of your bills like Telephone, Electricity, Mobile, Insurance etc. We have a tie-up with more than 250 billers to help you pay your bills online. You need to have any of the following:

  • ICICI Bank A/c
  • ICICI Bank Credit Card (Select Billers only)

Do I have to fill in a separate registration form for ICICI Bank Bill Payment?


No, you don't have to fill in any registration forms for this service. It is available to all the ICICI Bank account and ICICI Bank Credit Card holders.

You need to have ICICI Bank Internet Banking User ID and Password.

All you need to do is register online, the particular Biller, to whom you wish to make a payment.

What are the different biller categories?


There are 3 categories of billers based on how you can pay their bills:

Presentment type: For these billers the bills are presented on www.icicibank.com and you can see them online. Once you register for a presentment type biller your details are sent to the biller and whenever your bill is generated (which would be the next billing cycle from your registration date), it is presented on www.icicibank.com and you can make the payment.

You cannot make payments to these billers immediately after registering for them; it takes at least 30 days for the registration process to get completed.

You will continue to receive bills in the physical form, from the Biller in the same manner as received by you currently.

Payment type: For these billers you can make the payments immediately after registering for them. The bills for these are not presented online and you have to enter payment amount while making the payment.

You will continue to receive bills in the physical form, from the Biller in the same manner as received by you currently.

Shopping Mall type: For these billers you will have to go to the Shops (Biller) web site for making the payments. These bills cannot be paid by first logging on to www.icicibank.com.

How do I register for a new Biller?


You can register for a new Biller in simple steps

  1. Login to ICICI Bank.com and click 'Payments & Transfers' on the Top menu
  2. In the drop down clink on manage billers
  3. Select the option you wish to register
  4. Select the biller
  5. You will see a screen, that asks you for certain details, fill in the details and click 'Add to List'
  6. A message is generated saying 'Addition to Personal Payee List Successful'. Once you give an OK to this message the Biller is added to your list.

Can I keep a track of the payments made by me?


Yes, all you need to do is login, go to the Payments and transfers >>> Bill payment >>> Transaction status (On left hand side) and select "Completed transaction" this will give you the payments that have been made - Biller wise, for the Billers whom you have registered.

Can I make a payment after the due date of the bill?


No, for Billers who are in Presentment mode payment cannot be made after the due date.

Can I make a part payment for a bill?


Part payment can be made only for Billers who are in Payment mode.

Can I Pay my bills on the due date?


For Billers who are in presentment mode, you can pay your bills 1 day before the Due Date. For Billers who are in payment mode, you need to schedule your payment date at least two days prior to the due date.

How do I delete a Registered Biller?


Follow the following simple steps:

  • Login to your account.
  • Go to the Payments & Transfers
  • Click the link "Manage billers"
  • Select “My register billers” select the biller and click on details. You can delete the biller by clicking on the delete button

For Billers who are in presentment mode you will not be able to delete the biller if your bills are in "Pending", "Waiting for acceptance" or "Rejected" Status.