Bill Payment FAQs
Do I have to register separately for ICICIBank.com Bill Pay?
No, you don't have to register for this service. It is available to all the ICICI Bank account holders and ICICI Bank Credit Card holders. You require to login to ICICIBank.com with your Internet Banking User ID and Password to register your bills.
What are the different biller categories?
There are 3 categories of billers available:
Presentment type: For these billers the bills are presented on www.icicibank.com and you can login and view your bill online. Once you register for a presentment type biller your details are sent to the biller and whenever your bill is generated (which would be the next billing cycle from your registration date), it is presented on www.icicibank.com from you to make the payment.
Payments to such billers cannot be made immediately after registering for them, it usually takes 3-4 weeks after the date of registration for your bill to be presented online.
Payment type: For these billers you can make the payments immediately after registering for them. The bills for these billers are not presented online and you can choose to pay any amount as desired by you.
Hot payment type: For these billers you need to go to their web site for making the payments. These bills cannot be paid by logging on to www.icicibank.com.
How do I register for a biller?
STEP I: Click on "Register for a New Biller" and choose the state in which the biller is located.
STEP II: You will be shown a list of billers available for the chosen region/state for which you can pay through ICICIBank.com Bill Pay.
STEP III: Select the biller of your choice and click on "Register".
STEP IV: You will be taken to a page wherein you need to enter the details related to the biller.
STEP V: Fill in the required details and click on "Add".
You will get a message on top of the screen as "ADDITION TO PERSONAL PAYEE SUCCESSFUL". This means you have successfully registered for a biller. For adding more than one biller, repeat the above process.
How do I make a payment to a registered biller?
Payment to Billers in "Payment" mode
STEP I: Click on "Make a payment" option.
STEP II: Select the biller for which the payment has to be made.
STEP III: Click on "Pay" and enter details as required by the biller.
STEP IV: Click on "Pay"
STEP V: Confirm the transaction by entering your 'transaction password'. The status of your bill payment will appear as "Scheduled for Payment" in the bill pay home page.
Payment for Billers in "Presentment" mode
For billers in presentment mode, your registration details are sent to the biller. Subsequently whenever the bill is generated by the biller, it is uploaded on www.icicibank.com.
STEP I: The status of the bill will be shown as "Waiting for Acceptance" in the bill pay home page.
STEP II: Select the bill and click on "Details".
STEP III: The bill with the necessary details will be displayed. Enter the date on which you want to pay the bill and click on "Pay".
The status of the bill where previously it was showing "Waiting for acceptance" will change as "Pending".
(NOTE: You can schedule the payment on such bills only on or before the due date specified otherwise the bill will get defaulted. You cannot make payments to the bills with defaulted status.)
How do I pay the bill that has the status "waiting for acceptance"?
For all the bills with status "waiting for acceptance",
STEP I: Select the bill showing the status as "waiting for acceptance" and click on "Details".
STEP II: The bill with the necessary details will be displayed. Enter the date on which you want to pay the bill and click on "Pay".
(NOTE: You can schedule these only on or before the due date specified otherwise the bill will get defaulted. You can not make payments to the bills with defaulted status. All bills in "waiting for acceptance" status need to be accepted before the due date only. The bills in "waiting for acceptance" status cannot be accepted on due date or after due date.)
How can I stop my scheduled payment?
You can stop a scheduled payment for bills in "Pending" status by following the below given steps:
STEP I: Click on the bill which has its status as "Pending"
STEP II: Click on "Details" there you have an option to "Delete". Click on "Delete" and the scheduled payment will be cancelled.
How do I delete a biller registered by me earlier?
Payment Type: You can go to "Your registered billers" and the select the biller whom you want delete and then click on "Biller details" there you have button, "Delete" click on it to delete the biller.
Case I - If the status is "Waiting for acceptance" then you have to accept the bill and when the status changes to "Pending" then delete the bill.
Case II : If the bill has its status as "Defaulted" then you cannot delete the biller till the expiry period mentioned for that biller. Once the expiry period is over you can delete the biller in the same manner as that of payment type.