Card Protection Plan FAQs
Why should I buy a CPP Card Protection membership?
When you realise that your wallet is missing, it's a race against time to have all your cards stopped immediately. With CPP Card Protection, all it takes is one free call to our customer service team and they will contact your card issuers to have your cards cancelled within minutes. So no matter where you are in the world, we will take care of it for you.
What does my membership cover?
A summary of the benefits you are entitled to is as follows
One free call to block all your cards
24 hour toll free helpline
World wide cover
Emergency travel & cash assistance
Valuable document registration
Lost card replacement assistance
The details are contained in the membership guide and terms and conditions which come with your welcome pack.
What is in the welcome pack?
The welcome pack contains the following items
A confirmation letter outlining your membership details.
A registration form for you to register all your card details.
Terms and conditions of the membership.
A membership guide listing all the benefits you are entitled to.
Key fobs and reminder stickers which will help serve as reminders of CPP contact numbers.
How do I renew my membership?
Six weeks prior to the expiry date of your membership, we will send you a reminder letter advising that your membership is due for renewal. We will take payment from the same credit card as in the initial membership unless otherwise advised by you to debit an alternate.
How do I register my cards?
There are 2 options for registering your card details.
You can complete the registration form, found in your welcome pack and return it to us at
CPP Assistance Services Pvt. Ltd.
PO Box No. 4337,
Kalkaji Post Office
New Delhi - 110019
You can call us on 6000-4000 (Prefix city STD code if calling from mobile phone).
If I lose my cards, how do I report the loss?
As soon as you have discovered the loss, you should call our lost and stolen card helpline on 6000-4000 (Prefix city STD code if calling from mobile phone) as soon as possible to report your loss. We will then contact your card issuers immediately to cancel your cards.
If I am abroad and I find that my wallet, travel tickets and passport have been stolen, what should I do?
When you discover the items are missing, immediately call our lost and stolen card helpline on 6000-4000 (Prefix city STD code if calling from mobile phone). Our specially trained agents will be able to guide you through the whole process. Our first priority will be to cancel the lost cards. We will then advise you how and where to receive a replacement passport. Finally, we will assist in the re-issuing of travel tickets so that you may return home.
How do I make a claim?
Should you ever need to make a claim, please call us on 6000-4000 (Prefix city STD code if calling from mobile phone) and we will send you a claim form. The form needs to be completed with as much detail as possible and then returned to us with original documents for processing.
Is there any time period limitation for submitting a claim?
All claims must be received within 28 days from the date of reporting card loss. Please remember to include all the documents that we ask for, including original receipts (not photocopies) for any expenses claimed for. If you do not, we will not be able to process your claim until we have received them.