Forex@Click FAQs

1. What is Forex@Click?


Forex@Click is an online platform through which you can purchase foreign currency notes and the Travel Card at competitive rates at the click of a button. The forex will be delivered to your doorstep. You can also reload your Travel Card using Forex@Click.

*ICICI Bank reserves the right to reject any forex transaction, if the documents submitted are not adhering to RBI guidelines and internal policies.

2. What are the products available through Forex@Click?


We offer two products through this platform - ICICI Bank Travel Card and foreign currency notes. You may request any of these products as per your requirements.

3. Can I buy and sell all these products through Forex@Click?


Currently, these 2 products can only be purchased online. Any unspent amount has to be - returned within a period of 180 days from the date of receipt\ realisation\ purchase\ acquisition\ date of return of the traveller as the case may be. You can do so at any ICICI Bank Forex Servicing branch. For the list of such branches, please click here.

4. Which currencies are these products available in online?


We currently offer the following currencies online:

  1. For Foreign currency notes: USD, EUR & GBP
  2. For ICICI Bank Travel Card: USD, EUR, GBP, AUD, CAD, CHF, JPY, AED, HKD, SGD, THB, SAR, SEK, ZAR & NZD

5. For what all purpose can I buy foreign exchange online through the Forex@Click service of ICICI Bank?


You can purchase foreign exchange online through Forex@Click service of ICICI Bank when you are travelling abroad for any of the below mentioned purposes

  • Private Visit (Leisure Travel)
  • Education (Studies Abroad)
  • Medical Treatment
  • Emigration

6. What are the documents required to be submitted at the time of delivery of the forex for purposes - Private Visit (Leisure Travel), Studies Abroad (Education), Medical Treatment, Emigration?


For the delivery of forex requested, the following documents would be required:

  1. Fill and sign the requisite form/s (Form A2 cum application and LRS declaration) to be submitted
  2. Submit a copy of your passport
  3. Show the original passport for physical verification
  4. Be physically present at the location of delivery to handover the documents and receive the forex as requested.

Note: Documentation, other requisites for availing the facility is subject to change from time to time depending upon the FEMA/internal guidelines of the bank.

7. What is the maximum limit that I can order through Forex@Click?


  • Minimum transaction amount: USD 500 or it’s equivalent. (The minimum limit per product i.e Travel Card or Currency Notes is USD 200 or it’s equivalent)
  • Maximum transaction amount: USD 7,000 or it’s equivalent (subject to LRS limits)

8. How much foreign exchange can I purchase when going abroad on a Private Visit (Leisure Travel)?


For private visits abroad, other than to Nepal and Bhutan, you can buy foreign exchange up to an aggregate amount of USD 2,50,000 per financial year, irrespective of the number of visits undertaken during the year. All tour related expenses including cost of rail/road/water transportation; cost of Euro Rail; passes/tickets, etc. outside India; and overseas hotel/lodging expenses shall be subsumed under the limit of Liberalised Remittance Scheme (LRS). No foreign exchange is available for visit to Nepal and/or Bhutan for any purpose.

To buy forex online, please visit Forex@Click. For more information, please contact the nearest ICICI Bank Forex Servicing branch.

9. How much foreign exchange can I purchase when going abroad for a medical treatment?


You can avail foreign exchange up to USD 2,50,000 or it’s equivalent for medical treatment abroad on a Self-Declaration basis in Form A2 and ‘Application cum declaration for purchase of foreign exchange under LRS of USD 2,50,000, without any estimate from a hospital/doctor in India/abroad.

However, in case the foreign exchange exceeds the above limit, the request needs to be supported by an estimate from a hospital/doctor in India/abroad.

Further, additionally an amount up to USD 2,50,000 per financial year is allowed to a person for accompanying as an attendant to a patient going abroad for medical treatment/check-up.

10. How much foreign exchange is available to a person migrating abroad?


A person emigrating abroad can draw foreign exchange up to the amount prescribed by the country of emigration or USD 2,50,000. This amount is only to meet the incidental expenses in the country of emigration.

To buy forex online, please visit Forex@Click. For more information, please contact the nearest ICICI Bank Forex Servicing branch.

11. How much foreign exchange can I purchase when I am going abroad for further studies?


You can avail up to USD 2,50,000 or it’s equivalent (within the limit of LRS) for the purpose of education abroad.

To buy forex online, please visit Forex@Click. For more information, please contact the nearest ICICI Bank Forex Servicing branch.

12. I am travelling abroad next month. Can I place my order today?


Foreign exchange can be bought 60 days in advance from the proposed date of travel provided you are able to produce the required documents.

13. Is this a 24-hour facility?


Yes, the facility is available 24x7.

14. Which cities is this service currently available in?


Currently, this service is available only in Bangalore, Chennai, Delhi, Hyderabad, Mumbai, Pune, Ahmedabad, Baroda, Gurgaon, Noida, Chandigarh and Kolkata.

15. What is the TAT for delivery of my order?


Travel Card and currency will be delivered in 2 working days. The Travel Card will be activated after the documents are verified at the branch.

16. Can I track the status of my order online?


Yes. Please visit Track your Order.

17. While processing the transaction the server got busy and I placed the order again as no reference number was generated, but my account has been debited twice, what has to be done to recover the extra amount?


Please contact our Customer Care. Your money shall be refunded within 7-10 working days.

18. I had ordered forex 2 days back but have still not received it. What should I do?


Please contact our Customer Care.

19. I am travelling in the next 2 days. Can I buy forex online?


The Travel Card and currency will be delivered in 2 working days. For any urgent requirement, please visit any ICICI Bank Forex Servicing branch. For the list of these branches, please click here.