Unifare DMRC Coral Debit Cards FAQs
How does the ICICI Bank Unifare DMRC Coral Debit Card offer features of a Debit Card as well as a Delhi Metro Smart Card?
This dual purpose card can be used for travelling in the Delhi Metro, ATM cash withdrawals and retail and online Debit Card transactions at over 22 million establishments worldwide. The card contains a Delhi Metro Transit chip embedded along with the Debit Card Chip.
What is Auto Recharge?
Auto Recharge is a Standing Instruction facility on your Card to recharge the Delhi Metro Transit chip. With this facility, the auto recharge amount is credited to the Delhi Metro Transit chip automatically when the balance on the chip drops below the threshold limit. The Auto Recharge amount is ₹200 i.e. every time the balance on your Delhi Metro Transit chip drops below a certain limit, ₹200 will be debited from your Bank Account and credited to the Delhi Metro Transit chip.
What is threshold limit?
Threshold limit is the balance amount (on the Delhi Metro Transit chip) at which the auto recharge instruction will be executed automatically. The threshold limit is ₹50 i.e. when the balance on the Delhi Metro Transit chip drops below ₹50, an auto recharge amount of ₹200 will be credited to the Delhi Metro Transit chip after the automatic deduction from the Bank Account.
How and where will the Auto Recharge get triggered?
The Auto Recharge will automatically get triggered when you tap the card at the entry gate at Delhi Metro stations, if the balance on your Delhi Metro Transit chip is lower than the threshold limit. You will be able to view the updated balance on your Delhi Metro Transit chip at the station gate when you exit at your destination station.
Which are the Delhi Metro stations enabled for Auto Recharge?
The following Delhi Metro stations are enabled for Auto Recharge:
- Ashok Park
- Barakhmba Road
- Dilshad Garden
- Guru Dronacharya
- Huda City Centre
- Iffco Chowk
- JLN Stadium
- Kailash Colony
- Kalkaji Mandir
- Khan Market
- Kirti Nagar
- Lajpat Nagar
- Laxmi Nagar
- MG Road
- Mohan Estate
- Nangloi Railway Station
- Nehru Place
- Nirman Vihar
- Paschim Vihar East
- Paschim Vihar West
- Pragati Maidan
- Punjabi Bagh
- Ram Singh Marg
- Rajdhani Park
- Rajender Place
- Rk Ashram Marg
- Sarita Vihar
- Shastri Park
- Shivaji Park
- Surajmal Stadium
- Udyog Nagar
What will happen if the Auto Recharge has not been executed because of authorisation failure (due to any reason e.g. insufficient funds) on my ICICI Bank Unifare DMRC Coral Debit Card?
In case of authorisation failure on the Card due to any reason, the Auto Recharge facility on the Delhi Metro Transit chip in the Card will be suspended. To continue using this facility, please visit the Customer Service window at Delhi Metro stations where the Auto Recharge facility can be enabled* and pay an amount of ₹200 in cash, towards the previous Auto Recharge transaction. *List of stations mentioned above
What happens if the Auto Recharge facility remains unused for a long period of time?
If the Auto Recharge facility on your card remains unused consecutively for 24 months, the facility will be deactivated. This is to ensure customer safety and reduce possible frauds. If you wish to avail the Auto Recharge facility again, please make a request for a Replacement Card** by calling our Customer Care.
**Replacement charges as applicable will be levied.
If I have an ICICI Bank Unifare DMRC Coral Debit Card and a Delhi Metro smart card, can I use both the cards for a single journey?
Please make sure to use the same card at the entry and exit during a single journey to avoid inconvenience. Use of different cards for the same journey might attract penalty as per Delhi Metro rules.
Whom should I contact if I want to deactivate the Auto Recharge facility?
For deactivation, please visit the Customer Service window at any of the designated Delhi Metro stations with your ICICI Bank Unifare DMRC Coral Debit Card. Please note that once deactivated, the Auto Recharge facility cannot be reactivated on your card. If you wish to avail the Auto Recharge facility again, please make a request for a Replacement Card** by calling our Customer Care.
**Replacement charges as applicable will be levied.
What should I do if my ICICI Bank Unifare DMRC Coral Debit Card is stolen or lost?
Please contact ICICI Bank Customer Care to report the loss of your Debit Card. ICICI Bank will immediately block the Debit Card to avoid any misuse and will replace the Debit Card with a new Debit Card. Please note, that the card will still be active for usage at Delhi Metro. Also, please note that standard card reissuance charges may be levied in case of reissuance of lost/ stolen/ damaged Cards.
The balance on the Mumbai Metro Transit chip will however not be transferrable to the new Debit Card and ICICI Bank cannot be held liable for misuse of the same.
What should I do if my ICICI Bank Unifare DMRC Coral Debit Card gets damaged or is not readable at the Metro stations?
In case your ICICI Bank Unifare DMRC Coral Debit Card is not readable at the Metro stations, please visit the Customer Service window at the station for resolution of the issue. If the issue persists, please contact ICICI Bank Customer Care. ICICI Bank will close your existing Debit Card and send you a new Debit Card. The balance on the Delhi Metro Transit Chip will however not be transferable to the new Debit Card.
Can I obtain a refund of the value on the Delhi Metro Transit Chip?
Yes, you can obtain a refund on the Delhi Metro Transit Chip. The Auto Recharge facility will be deactivated by Delhi Metro before giving a refund of the stored value. Once the Auto Recharge is deactivated, it cannot be reactivated on the same card.
What will happen to the Delhi Metro Transit Chip in case I wish to close my Debit Card and get a regular Debit Card?
To close the Delhi Metro Debit Card and to get a regular Debit Card, you will have to call our Customer Care. You will also need to deactivate the Auto Recharge facility on your Delhi Metro Transit Chip by visiting the Customer Service window at any of the designated Delhi Metro stations.
Post deactivation of the Auto Recharge facility, the Delhi Metro Transit Chip will remain usable for Delhi Metro travel till such time that the balance on the Delhi Metro Transit Chip is exhausted.
If the Auto Recharge facility is not deactivated within 24 hours of making the closure request of the Debit Card, the Delhi Metro Chip will be automatically blocked and will not be usable at Delhi Metro. Simultaneously, a new request for a regular Debit Card will be taken and sent to your address. Standard reissuance charges of the new Debit Card will be applicable.