Travel Cards FAQs
What is the ICICI Bank Travel Card?
ICICI Bank Travel Card is a pre-paid foreign currency card that makes your foreign trip totally hassle-free and convenient. You can load this pre-paid card with foreign currency in India by paying in INR and use it to swipe on merchant outlets and withdraw cash in the local currency from ATMs accepting VISA / MASTERCARD Flag cards.
These Cards are sold through ICICI Bank branches and select money changers. The Card also comes with never before features including travel insurance, advanced account management features.
Which currencies is the ICICI Bank Travel Card available in?
ICICI Bank Multicurrency Travel Card is available in World's 15 major currencies and ICICI Bank single currency Travel Card in 9 currencies.
|Sr. No.||ICICI Bank Multicurrency Travel Card||ICICI Bank Single Currency Travel Card|
|1||US Dollar||US Dollars|
|2||Pound Sterling||Pound Sterling|
|4||Canadian Dollar||Canadian Dollars|
|5||Australian Dollar||Australian Dollars|
|6||Singapore Dollar||Singapore Dollar|
|7||Arab Emirate Dirham||Arab Emirate Dirham|
|8||Swiss Franc||Swiss Franc|
|9||Japanese Yen||Japanese Yen|
|11||South African Rand|
|12||Saudi Arabian Riyal|
|14||New Zealand Dollar|
|15||Hong Kong Dollar|
So the US Dollar card will have USD loaded on to it (just like the USD Traveler's Cheque). The Card will work in all countries and will dispense local currencies only on usage at ATMs, but in case the US Dollar card is used in say Europe, conversion charges from USD to Euro will be applicable.
Where I can buy the Travel Card?
You can apply at selected ICICI Bank Branches or Select FFMC Branches. You can also buy ICICI Bank Travel Card online and it will be delivered at your doorstep*. Click at Buy Online to know more.
(*To know more, please refer buy online section of Travel Card).
Please click here to locate Forex enable ICICI Bank branches.
Why should I use an ICICI Bank Travel Card?
An ICICI Bank Travel Card ensures that you have a hassle free business or pleasure trip abroad. Instead of spending time encashing travelers cheques or changing money though Money Changers, The ICICI Bank Travel Card ensures that you have 24-hours instant access to your funds. Apart from time and effort, you would also save money by getting the most competitive foreign exchange rates. Since it is a pre-paid card, it also helps you budget and plan your expenses.
It also ensures that you spend your time in your business or leisure trip or abroad productively with an assurance of having an access to a wide network of people who are in stand by in case you were to need any help.
How do I buy an ICICI Bank Travel Card?
Visit select ICICI Bank Branch or select money changers (For Details, please call up our Customer Care Centre). Keep the following documents ready:
- Photocopy of Passport and Original Passport
- PAN Card Copy or Form 60 (in case cash paid above Rs.25,000
Post documentation and verification you will get your Travel Card immediately.
Steps to Buy ICICI Bank Travel Card online-
How does this pre-paid card work?
For latest charges and limits, please click here
What needs to be done incase Hotels/Car Rentals take a Pre-Authorization?
Hotels/Car Rentals before check-in/renting services etc, take a pre-auth on your card. A Pre-Auth is essentially blocking of certain amount on your card which becomes unaccessible to you unless gets settled. We recommend that you DO NOT use your ICICI Bank Travel Card at the time of checking-in or initiating a rental. Use any other credit/debit card for making the reservations. At the time of checking out of the hotel/settling the bill, you should:
- Ask the executive to settle the final bill against the pre-auth that was taken.
- Ask the executive to cancel the pre-auth (credit back the amount) that was taken and settle the bill by taking an authorization for the actual bill amount.
- Ask the executive to provide you the cancelled or VOID transaction slip for the same transaction and present the same to your bank for reversal of the unsettled transaction.
In the event of the Merchant neither reversing back the amount nor providing you the VOID transaction slip for submission to your bank, ICICI Bank would credit back the amount immediately after 31st day from the date of transaction. Incase of Cash withdrawal unsettled transaction, same will be released on 11th day from the date of transaction.
What is the Insurance available on the card?
Insurance Max Cover Remarks Personal Air Accident Cover - Death only. Rs 10 Lakh. This cover is available for PRIMARY Card members upto the age of 69 and is applicable only overseas. 100% benefit total & disablement (as decided permanent by insurance company)
Policy no. 4049/72244503/04/000
|Personal Air Accident Cover - Death only.||₹ 10,00,000|
|Missing of connecting International flight during transit||USD 300|
|Loss of travel documents (Passport, Visa, Tickets)||USD 500|
|Hijacking||Max Up to USD 3,000|
|Delay in receipt of checked baggage.||USD 300|
|Lost Card Liability Insurance Cover||₹ 2,00,000|
|Counterfeit Card Liability Insurance Cover||₹ 2,00,000|
Section I Personal Accident Cover
- Mode of transit covered: Air
Section II Missing of Connecting International Flight During Transit
- This cover is applicable when the insured person has already taken the first international flight and the subsequent flight's scheduled departure time is at least six hours after the scheduled arrival of the first flight.
- Additional expenses for transport, accommodation and boarding will be paid subject a maximum of the sum insured.
Section III Loss of Travel Documents(Passport and Tickets)
- Time excess of twelve hours is applicable for loss of travel documents.
- The cost of expenses due to loss of passport will be paid subject to a maximum of the sum insured.
- No claim will be payble for the loss or damage in the event of:
- Delay or confiscation by customer/police or other authority or
- The theft is not reported to the police within 24 hours.
Section IV Hijacking
- USD 125 per day will be paid subject to a maimum of seven days and the sum insured in excess of 12 hours
Section V delay in receipt of checked baggage
- Additional expenses incurred due to delayed baggage will be payable
- This cover will be applicable if the delay is more than twelve hours.
- A non-delivery certificate must be obtained immediately from the airline
- A claim will be payble only if no comensation is paid by the airline
- All transactions 2 days prior to reporting/7 days post reporting includeing the date of reporting.
- All point-of-sale transactions are covered under this, no PIN based transactions are covered.
Exclusions: All Covers are subject to exclusion of loss/damage/liability due to terrorist activity.
For Insurance calims, please contact ICICI Lombard General Insurance on Toll-Free Number 1800-2666. You can also mail at firstname.lastname@example.org. ICICI Lombard PBO takes down the claim information from the customer. Checks based on the card number provided for the cover applicable. Forwards the information to the expert for claim validity. If the claim is valid, customer is forwarded the claim form along with the list of supporting documents required. The cheque is sent to customer within 30 days.
Note: The customer is automatically enrolled into the policy on the purchase of the card. The claim will be applicable only if on the incedent date, the travel card is active and had a positive balance on the sum. For terms and conditions please visit wwww.icicibank.com/travelcard.
What is the Insurance Claim Process?
For insurance claims, please contact ICICI Lombard General Insurance on toll free number: 1800-2666 or write us at email@example.com. ICICI Lombard PBO takes down the claim information from the customer. Checks based on the card number provided for the cover applicable. Forwards the information to the expert for claim validity If the claim is valid, customer is forwarded the claim form along with the list of supporting documents required. The cheque is sent to customer within 30 days.
Where do I call if I need some assistance?
Customers can call ICICI Bank's Customer Care Center for free customer support. From outside India, customers may call +91 22 3366 7777.
After calling these numbers, customers may press 1 for English or 2 for Hindi or 3 for Marathi as language selection. Then customers can select option number 2 for Credit/Prepaid cards and may enter their 16-digit card travel card number to know their transaction details, the remaining balance on their card account, to update their mailing address/email address/mobile number, report a card loss and ask for replacement cards or write to us using the "Email Us" option.
You may also call our 24 hour international Toll Free* Numbers
0011 800 0424 2448
00 800 0424 2448
1866 4242 448
990 800 0424 2448
00 800 0424 2448
00 800 0424 2448
00800 0424 2448
00 800 0424 2448
00 800 0424 2448
00 800 0424 2448
00 800 0424 2448
800 101 2553
00 800 0424 2448
8000 9114 001
|United Kingdom -
0 8081 314 151
|United States -
1866 4242 448
IVR Options: Select option NRI services > NRI customer > Option 4 for Travel Card and speak to our Customer Care executive Calls to these numbers might be charged, when not called from a local number. You are requested to check with your telecom service provider for the applicable rates.
How to reload Travel Card?
|Internet Banking||iMobile app||Forex branches|
The ICICI Bank Savings Account used for online reload must belong to the Travel Card customer himself/ herself. Android users should update iMobile app to avail this instant reload facility. For iOS users, it takes 1 working day to reload the Travel Card. Travel Cards issued through Centrum, Paul Merchant, Matrix, SP Securities are co-branded cards and cannot be reloaded online.
How to link the travel card to my savings account?
|Internet Banking||iMobile app|
How much GST is levied on load/reload of Travel Card?
GST is calculated as per the below Slabs:
|Amount of currency exchanged||Value of Supply||GST@18%|
|Up to Rs.100,000||1% of gross amount exchanged, subject to minimum amount of Rs.250||Rs.180|
|From Rs.100,001 to Rs.10,00,000||Rs.1000 plus 0.5% of gross amount exchanged||Rs.990|
|Above Rs.10,00,000||Rs.5500 plus 0.1% of gross amount exchanged, subject to maximum of Rs. 60,000||Rs.1170|
How do I track my transactions from wherever I am in the world?
Web-based Access to Account Information:"Internet" web-based access allows the customers quick access to transaction details and can also check their card balance.
They simply need to logon to www.icicibank.com > click on Cards > click on Travel Card, and log-in through the "Login button" link using their Internet Login ID (i.e. Travel Card 16 digit number) and password provided with the welcome pack for a complete update on the Card.
Customers can check the status on their ICICI Bank Travel Card from anywhere in the world. The customers can get updates on Available balance, Transactions undertaken, Transactions after last statement date, Past statements (by period).
If the merchant says that the card is not working, what is to be done?
Ask the merchant to ensure that he has swiped on a Credit Card terminal. Machine should accept VISA/MasterCard flag cards.
If the card is still getting declined, walk into the nearest ATM to check the available balance on the card. Customers can withdraw the cash from the ATM and settle with the merchant. Report the matter to ICICI Bank, for follow up with the Merchant.
What are the minimum and maximum amounts one can load on purchase?
Usage of the ICICI Bank Travel Card should be in strict accordance with the regulations of the Reserve Bank of India and FEMA regulations.
The minimum loading amount is 200 units of the respective currencies ( i.e. if USD card-$200, if GBP card- £ 200 and so on). The maximum amount of load on a card should be done as per the Foreign Exchange Management Act, 1999 and prevailing RBI regulations.
Can I transact in currencies other than base currency (dollar ,euros, pounds etc) using the Travel Card?
Yes, ICICI Bank Travel Card allows transactions (cash withdrawal and point-of-sale transaction) in any local currency. For any currency other than the base currency, there will be an exchange rate which will be applied.
What exchange rates are applied when a transaction is made on the card?
For transactions done in the base currency, there is no exchange rate applicable. However, for transactions other than in the Base Currency, VISA / MATERCARD wholesale rates* would apply.
These rates are generally more favourable than the rates offered by money changers.
*There will be a currency conversion markup of 3.5% plus service tax as applicable will be levied by the Bank.
What documents are needed during purchase/recharge?
During purchase of a ICICI Bank Travel Card, customers need to provide the following:
- A2 form
- PAN / Form 60 (in case you do not have a PAN number)
They would also need to fill up and sign the ICICI Bank Travel Card application form. The same documents need to be provided.
Can the card be used in India?
No, the card cannot be used in India, Nepal & Bhutan. Balance inquiry is allowed free of charge in ICICI Bank ATM in India (Not available for Multicurrency Travel Card). However balance available on the card will be reflected in the INR (Indian rupees) but actual balance will be the same what was available in the loaded currency.
Can one retain the foreign exchange on the ICICI Bank Travel Card after returning to India?
One can retain the card only if the balance remaining on the card is less than $2000. Else the amount needs to be refunded within 180 days from the date of arrival*. In case refund is not made on time, the card would be suspended and the card holder can face legal action.
*As per RBI regulations.
How can I confirm if my card has been charged/loded?
You would get an SMS confirmation shortly after your card is loaded or reloaded or refunded. You may call up our customer care center also to know your balance. You can login into the website and check the transactions anytime.
You can also walk into the nearest ICICI Bank ATM to check the balance on your card (balance will be displayed in rupees)
Is there a limit to the maximum amount of cash that I can withdraw?
Are there any charges for using a ATM?
How can the customer maximize saving using the ICICI Bank Travel Card?
The customers can maximize their saving by using the card at POS terminal, swiping the card to make payment rathr than withdrawing currency from ATMs and there by incurring ATM withdrawal charges while there are no charging for POS usage provided swipe is made in the same currency as the card.
How can I change my Travel Card ATM PIN?
Travel card PIN can be changed using the Self Care Portal at https://inrprepaid.icicibank.com/customer/login.jsp. You may also change your PIN at any ICICI Bank ATM before you travel.
What if I forget the ATM PIN of the ICICI Bank Travel Card?
In case the ATM/PIN is forgotten, call the Customer Care request for new ATM Pin. The new PIN will be triggered in a password protected format to the registered e-mail ID of the customer. One can also reset/change the PIN by logging in to the Self Care portal at https://inrprepaid.icicibank.com/customer/login.jsp
Will my ATM PIN of the replacement card continue to be the same as the ATM PIN of the earlier card?
No. the customer will receive a new ATM PIN along with the replacement card. The customer need to use that for transacting at ATMs. For Multicurrency Travel Card, customer may can use the other PIN mailer for ATM PIN provided in the welcome kit.
How can I apply for a refund on the card?
To apply for a refund, please visit your nearest select ICICI Bank branch or your money changer (For details, please call our Customer Care Centre). You need to fill up a Refund Application Form and provide copies of your passport. The funds will be returned to you on the same working day.
ICICI Bank Savings Account customers can obtain refund on the Travel Card through Internet Banking. Only your (Self) Travel Card that is linked to your ICICI Bank Savings Account can be refunded online. For Travel Card belonging to close relative, refund request has to be submitted at the ICICI Bank Branch. Once the refund request has been placed online, the requested currency wallet will be refunded with the requested amount and the customer’s ICICI Bank Savings Account will be credited with the equivalent INR amount in 1 working day.
How long does it take to get the refund?
For customers visiting the ICICI Bank Forex Branch, refund will be given immediately up to the amount of balance remaining on the ICICI Bank Travel Card. In case there are some unsettled transactions, there could be an additional delay of up to 11-30 days.
For customers making an online request for refund of Travel Card, the Travel Card will be refunded in the requested foreign currency amount and the customer’s ICICI Bank Savings Account will be credited with the equivalent INR amount in 1 working day.
At what rate can I get my funds refunded?
The funds would be credited to the cardholder at the ongoing rate of the day when he/ she applies for the refund. These rates will be available at the nearest ICICI Bank Forex Branch or money changer and on the Internet Banking account under the ‘Forex & Travel Cards’ tab in ‘My Accounts’ section.
What is the period for redemption of unutilised balance on prepaid travel cards?
In terms of para 3.4.5 of RBI Master Direction-Other Remittance Facilities dated January 1, 2016, Resident Indians who purchase their travel cards are permitted refund of the unutilised foreign exchange balance only after 10 days from the date of last transaction and accordingly, this condition is stated in the ‘user guide’. Since these cards are expected to act as substitutes for cash/ traveller’s cheques, the facilities available to the user will have to be similar. Accordingly, all such Authorised Persons shall redeem the unutilised balance outstanding in the cards immediately upon request by the resident Indians to whom the cards are issued subject to retention of:
- Amounts that are authorised and remain unclaimed/ not settled by the acquirers as of the date of redemption till the completion of the respective settlement cycle.
- A small balance not exceeding USD 100, for meeting any pipeline transactions till the completion of the respective settlement cycle; and
- Transaction fees/ goods and services tax payable in India in rupees.
- For the amount that are authorised but unclaimed/ not settled by the acquirer, the issuer of such cards can hold such amounts until such transactions are completed/ settled by the acquirers within the prescribed settlement timeframe.
What is the period of surrender foreign exchange?
In terms of para 3.1.3(i) & (ii) of RBI Master Direction- Other Remittance Facilities dated January 1, 2016, in case the foreign exchange purchased for a specific purpose is not utilised for that purpose, it could be utilised for any other eligible purpose for which drawal of foreign exchange is permitted under the relevant Rules/ Regulation. General permission is available to any resident individual to surrender received/ realised/ unspent/ unused foreign exchange to an Authorised Person within a period of 180 days from the date of receipt/ realisation/ purchase/ acquisition/ date of return of the traveller, as the case may be.
How is the ICICI Bank Travel Card secured against unauthorised cash withdrawals from ATMs?
The travel card comes with advanced security features. To withdraw cash from a VISA ATM using the pre-paid card, customers need the confidential ATM-PIN which is available only to the customers.
The ATM-PIN is issued at the time of card purchase. Customers need to remember the 4 digit PIN number and destroy the document. Do not write in on the card. The card would be blocked after 4 unsuccessful PIN attempts. This ensures that anyone having access to the card cannot use the card.
What should one do to prevent unauthorised usage in case I lose the card?
The card comes with zero lost card liability after its loss being reported. Immediately report the loss of the card by calling up the customer care center.
We would block the card from any further usage. On request, the Replacement Card can then be activated. In case the Replacement Card is also lost, a replacement card would be shipped to an address of the customer's choice.
What security features are implemented to prevent unauthorised usage of replacement cards before it reaches you?
The replacement card would be couriered along with its ATM PIN by courier. The card goes in a deactivated stage.
The card can be activated only when the customer call up our Customer Care center and confirm the receipt of the card in proper condition. Without this verification, the card would not be enabled for transactions.
Are Mail Order / Telephone Order / IVR based / Offline transactions allowed?
Yes, Any transaction, which is done in an offline mode (Manual key entry) would be accepted.
IVR Options: Select option NRI services > NRI customer > Option 4 for Travel Card and speak to our Customer Care. Executive Calls to these numbers might be charged, when not called from a local number. You are requested to check with your telecom service provider for the applicable rates.
If you need any other information regarding the ICICI Bank Travel Card, please call our Customer Care.
What is Dynamic Currency Conversion?
Dynamic Currency Conversion (DCC), also referred to as Cardholder Preferred Currency (CPC), is a service offered by merchants – not VISA - in some countries when you are travelling abroad. If you choose to use the DCC service, the merchant will convert the purchase price of goods or services at the point of sale from the currency in which the price (i.e. the merchant’s local currency) is displayed into another currency (i.e. your home currency) using an exchange rate that typically includes a service fee.
We recommend NOT to opt for DCC settlement if offered by merchant at the time of payment of bills.
What is a ICICI Bank Chip Card?
The ICICI Bank Chip Card has a chip inside the card which will change the way you make payments while you are overseas. The chip inside your Travel Card makes payment at merchant even more secure. The card works on chip based technology rather than magnetic strip based technology.
How does a ICICI Bank Chip Card work?
Following are the step for using a ICICI Bank Chip Card
- The cashier inserts the chip Card in the POS terminal
- The chip card must remain in the terminal till the transaction is completed
- If the merchant accidentally swipes the card at the place of inserting the card, the terminal will automatically identify it as a chip card. The terminal will force the cashier to insert chip card instead of doing a swipe
If the POS terminal does not have chip facility, the card can be used for normal magnetic stripe swipe on the POS terminal.
How is a ICICI Bank Chip Card better than a magnetic strip card?
The chip card is also known as EMV Card. EMV is the brand name of EMV Co. EMV stands for Europay MasterCard Visa.
This organization has set the standards for payment cards with chip. Due to the increasing fraud and misuse with the payments done by magnetic stripe cards, the smart EMV cards have been developed according to the EMV standard in order to prevent fraud and misuse.
This makes the chip card more secure against card fraud than cards that rely only on data encoded in a magnetic stripe on the back of the card.