Student Travel Card FAQs

What is the Primary and Secondary Card?

Primary Card is your ICICI Bank Travel Card which is attached with the welcome letter. For the identification purpose of the primary card you can cross check the number which is mentioned on the welcome letter.


Secondary Card is the replacement card which can be used if the primary card gets stolen/lost, or if the magnetic strip stops working.

Where do I find the Primary card and Secondary Card?

Primary Card is attached with the welcome letter.


Secondary Card is attached at the last page of the booklet

How do I activate my Secondary Card?

The Secondary Card can be activated by calling at the call centre and then request for balance transfer. Your ATM and web PIN can also be generated. Should you happen to lose both, the primary as well as secondary card, you can ask for another replacement card that will be sent to your location.

How will I get SMS alerts and mail alerts on my transaction?

On every transaction you will receive SMS and E Mail alerts on your registered mobile number and e mail id respectively. To receive sms alert while abroad you need to activate international roaming on your registered Indian mobile number.

Where will I find my Primary Card ATM PIN and Secondary Card ATM PIN & where can I change them?

Primary Card PIN can be found in PIN mailer kept inside the welcome kit. This PIN mailer has both Web PIN and ATM PIN. Secondary Card PIN can be generated by calling customer care, they will then trigger the same PIN at your registered email id and you will get a confirmation SMS on your registered mobile number.

What do I need to do to reload my card when I am abroad?

For reloading the card , Authorization letter from the card holder with the persons name and attested signature who will place the request on his behalf and acknowledge the transaction shall have to be obtained from the person placing the request along with the following documents:

  • Passport Copy of the card holder
  • Form A2 signed by the card holder
  • Reload Form signed by the card holder
  • Identity card of the person placing the request

How do I generate or change my Web PIN?

Web PIN can be generated from ICICI Bank Customer Care and it can be changed after login into Web Portal. In case of secondary card new ATM and Web PIN will be required.

Is a temporary block facility available on the card?

Yes, if you want to block the card temporarily, you can do so online and on your own. Just log in to our website and follow a process similar to the one for card activation.

What number do I call for blocking my card in case it gets stolen?

If the card gets stolen, immediately call up customer care number and report your card lost they will block your card.

How can I confirm if my card has been charged/loaded?

You would get an SMS confirmation shortly after your card is loaded or reloaded or refunded. You may call up our customer care center also to know your balance. You can login into the website and check the transactions anytime. You can also walk into the nearest ICICI Bank ATM to check the balance on your card (balance will be displayed in rupees)

What is a pre-authorisation? What precaution should I take if a pre-authorisation transaction has to be made on my Travel Card?

  • When you check into a hotel or rent a car using your ICICI Bank Student Travel Card, the merchant may block a certain amount on your card. This is called pre-authorisation. We recommend that you DO NOT use your Travel Card at the time of checking-in or initiating a rental. Use any other credit card for making the reservations. Merchants will allow you to use your ICICI Bank Travel Card at the time of settling your final bill.
  • If you have used your ICICI Bank Student Travel Card for check-in or while renting a car, please ensure that at the time of final settlement you cancel the pre-authorisation and take a fresh authorisation for the actual bill amount. If this is not done, pre-authorised funds may not be available to you immediately. Based on Visa norms, ICICI Bank may not be able to credit you the pre-authorised amount for up to 31 days from the date of pre-authorisation.

What are the minimum and maximum amounts I can load on my Travel Card?

Usage of your ICICI Bank Student Travel Card should be in strict accordance with the regulations of the Reserve Bank of India and FEMA.


You may load a minimum of 200 units of currency that you have chosen for the card. e.g. in the case of a USD Card, at least $200 have to be loaded, while for the GBP Card, at least £200 have to be loaded.


You can load the card with any amount up to USD $1,00,000 or equivalent in other currencies in an academic year. Further for more details , please contact respective branch.

What is Dynamic Currency Conversion?

Dynamic Currency Conversion (DCC), also referred to as Cardholder Preferred Currency (CPC), is a service offered by merchants – not VISA - in some countries when you are traveling abroad. If you choose to use the DCC service, the merchant will convert the purchase price of goods or services at the point of sale from the currency in which the price (i.e., the merchant’s local currency) is displayed into another currency (i.e. your home currency) using an exchange rate that typically includes a service fee. We recommend you NOT to opt for DCC settlement if offered by merchant at the time of payment of bills.

What conversion rates are charged at the time of purchase?

You can buy the Card at the foreign exchange rate prevalent on the day as offered by the ICICI Bank branch. Similarly, for refunds, the prevailing exchange rate is applied.

Can I buy more than one ICICI Bank Travel Card?

You can buy one card for each currency.

Can I use the card in India?

No, you cannot use the card in India, Nepal and Bhutan. You can check the balance on the card free of charge at any ICICI Bank ATMs in India. The balance displayed would be in Indian Rupee equivalent. You can also generate a new ATM PIN at ICICI Bank ATMs in India, free of cost.

Can I retain the foreign exchange on my ICICI Bank Travel Card after returning to India?

You can retain the residual balance in the card only if it is less than $2,000. Refunds have to be claimed within 180 days from your date of arrival (as per RBI regulations). If you do not avail of the refund on time, the card would be suspended and you could face legal action.

Are Mail Order / Telephone Order / IVR based / Offline transactions allowed?

Yes. Mail Order / Telephone Order / IVR based / Offline transactions are allowed on the ICICI Bank Student Travel Card.


If you need any other information regarding the ICICI Bank Travel Card, please call our 24-hour Customer Care.