How do I register for services from Movida?
As a one-time activity, you are required to link your ICICI Bank Debit / Credit / Prepaid Card along with your registered mobile number to Movida. On successfully doing so, you would be allowed to self-create a secret 6-digit PIN for securing your transactions.
You can dial 022 6612 6575 from your registered mobile number for a voice based service.
You can send an SMS REGISTER to 9223366575. You will receive a call from Movida to complete the registration.
How long will the process of registration to Movida Services take?
If you have your valid ICICI Bank Card ready with you at the time of Registration, the process should not take more than 5 minutes.
You will need the following details from your card for registration
- 16 digit card number
- Valid through/Valid up-to date/Card Expiry
- Your Date of Birth
- Mobile number registered with ICICI Bank
How do I know if my mobile number is registered with ICICI Bank?
If you are currently receiving transaction alerts related to your ICICI Bank account / Card on the mobile phone it means that your mobile number is already registered with ICICI Bank.
You may also contact our 24 hour Call center to obtain this confirmation.
Why am I being asked for my Personal Details (Card Number, DOB, Phone Number, etc.) to register for Movida?
Movida validates your details with ICICI Bank to confirm that these are correct and as per ICICI Bank’s records. This is to ensure security of the card and account and to prevent any fraudulent use of your card.
Why am I receiving the message "Verification Failed", while registering my card details with Movida?
Please confirm what type of ICICI Bank Card is being used (Credit / Debit / Prepaid).
Please confirm that the Card is on Visa/MasterCard Networks.
Please confirm that the card is valid & active.
Please make sure that you are entering the correct details of the Card (16 digit Card no., Valid Through / Valid Up to date / Card Expiry).
Please ensure that the mobile number used to register with Movida is the same that is registered with ICICI Bank for this Card. This will be the phone number on which you will receive transaction alerts and SMSes related to the Card.
Please ensure that your Credit Card / Debit Card is registered for 3D Secure(Verified by Visa / MasterCard Secure Code).
What do I do in case an upgraded / new card has been assigned to me by ICICI Bank?
In this case you will have to follow the de-registration process for the old card by dialing 022 66126575 and register again for the new card with the new details.
You may also call the Movida Help desk Number at +91 22 6616 6575 for help.
If I have only one mobile number and multiple bank cards (Credit / Debit / Prepaid) can I use all the cards?
Yes, but not at the same time. You can only use one card on Movida at a given time. You can de-register the current card and then register the other card with Movida following the registration process.
Which services can I avail from Movida?
Movida currently provides services such as prepaid mobile recharge, bill payments, DTH (Direct-To-Home) / television recharge and movie ticket bookings. Visit Services available section to know more
If I do not receive a confirmation for the specific transaction that I have done using the Movida service whom should I call?
Usually all SMS confirmations are received immediately. However, rarely due to network congestion there may be some delay up to the next day. We recommend that you wait for this confirmation. However if you have any questions regarding the transaction you have made on Movida you may call the Movida Help desk Number +91 22 6616 6575 at any time to check the status.
What happens if there is a problem with the biller or a specific charge on a bill?
If you have an issue with a biller or a specific charge on a bill, you will need to contact your biller directly.
If you have paid through Movida and have a question about the payment you made, contact Movida on the Movida Help desk Number +91 22 6616 6575.
What is the process for Movida Pin Reset / how is the forgotten Movida PIN retrieved?
In case you do forget your PIN, select the ‘Forgot PIN’ option at the time of PIN entry. Movida would take you through the registration process once again so that you can create a new PIN.
You can also call the Movida Help desk Number +91 22 6616 6575 for help.