Indian Rupee Travel Card FAQs
What is an ICICI Bank Indian Rupee Travel Card?
An ICICI Bank Indian Rupee Travel Card (“Card”) is a pre-paid Indian Rupee () Card that makes your trip to India more convenient. You can load the Card with Great British Pounds (GBP) and use it to withdraw cash in India in from any ATMs and pay at any merchants accepting VISA Cards.
The Travel Card is available at ICICI Bank UK PLC’s 11 branches. The Card also comes with a number of attractive features such as offers and discounts on food, entertainment and travel.
What are the benefits of using the Card?
The Card saves you time spent encashing travellers cheques or changing your local currency. You can directly load onto it and use it anytime when in India. You will also receive foreign exchange rates on conversion of your local currency into while loading and reloading your Card. As a Prepaid Card, it also helps you budget and plan your expenses.
Whom do I call if I need assistance?
Please contact our Customer Care at 1800 22 4848 or +91 22 28307777 (from India) 080 81 31 41 51 (from UK) or e-mail us at firstname.lastname@example.org
If the merchant says that the Card is not working, what can I do?
Firstly ensure that your Card is only used at merchant establishments that accept VISA Cards.
Ask the merchant to ensure that he has swiped your Card on a Debit / Credit Card terminal.
If the Card is still declined, go to the nearest ATM to check your available balance. There will be a charge for using your Card in a Non ICICI Bank ATM.
If balance is available on your Card, you can withdraw the cash from the ATM and settle it with the merchant.
Report the matter to our Customer Care.
Can I retain the foreign exchange (rupee) on the Card after leaving ?
You can withdraw money from an ATM or initiate the refund from one of the ICICI Bank Branches in India before leaving India. The Card will be automatically closed on the 170th day from the date of the first credit and ICICI Bank will credit any remaining balance to your nominated linked UK Current Account.
Will I receive any confirmation on load or reload of the Card?
On every successful/ unsuccessful load/ reload request, we will send you an e-mail confirmation. If you have signed up for text alerts, you will also receive a text alert on successful load/ reload above INR 5,000. Please refer to our 'Schedule of Charges'.
What happens if both my Primary and Secondary Cards get lost/ stolen?
You will need to call our Customer Care and place a request for an additional set of Cards. You will be charged a nominal fee of 150 plus applicable service tax for this additional set of Cards. Once you receive the additional set of Cards, you would need to contact our Customer Care to confirm receipt. Your Card will be activated on your first transaction in India at any bank ATM or merchant.
How fast can I get the additional set of Cards?
The additional set of Cards will be dispatched within four working days of placing the request at our Customer Care.
How can I terminate my Card when I am in India?
You can either withdraw the remaining balance from an ATM in or visit an ICICI Bank Ltd. branch with your identity proof, or contact our Customer Care to place a request for closure of your Card and transfer the remaining balance to your nominated linked UK Current Account.
How is my Card secured against unauthorised cash withdrawals from ATMs?
The Card comes with advanced security features. To withdraw cash from all bank ATMs you need an ATM PIN. You should remember your four-digit PIN and destroy the document. Do not write the four-digit PIN on your Card. The Card will be blocked after 3 unsuccessful PIN attempts.
How is my Card secured against unauthorised payments at merchant establishments?
Transactions at merchant establishments are protected by a signature. The merchant has to match the signature on the charge slip (produced by the electronic data capture machine at the time of purchase) with the signature panel on the reverse of the Card. You must sign on the signature panel immediately once you receive your Card.
What security features are implemented to prevent unauthorised usage of additional Cards before it reaches me?
The additional set of Cards will be dispatched along with an ATM PIN for the Primary Card by courier. The Primary Card can be activated only when you call our Customer Care and confirm the receipt of the Card in proper condition. Without this verification, your Card would not be enabled for transactions.
What should I do if I want to terminate my Card?
How to register and login into INR Travel Card Self-Care Portal?
You need to register yourself for accessing the new Prepaid Card Self Care Portal.
Steps to be followed:
- Click on Register New User Screen (Link available on Top Right side of the Screen).
- Enter your Prepaid Card Number, CVV and PIN and Click Submit.
- System will prompt for filling below details:
- Create your User Name
- Create your new Password
- Re-enter your new Password
- Create your Transaction Password
- Re-enter your Transaction Password
- Choose security questions from the dropdowns and fill the answers
- Post filling all the requested details, click Submit.
- Message confirming successful registration and creation of User ID and Password will be displayed at “Top Left side of the Screen”.
Post successful registration, click on Login Page and enter your login details for signing in and viewing your card details.