ICICI Bank Unifare Mumbai Metro Credit Card FAQs

How does the ICICI Bank Unifare Mumbai Metro Credit Card offer features of a Credit Card as well as a Mumbai Metro Smart Card?


The ICICI Bank Unifare Mumbai Metro Credit Card is a dual purpose card that can be used for travelling on the Mumbai Metro and for making Credit Card transactions at over 22 million establishments worldwide. This is because the card contains a Mumbai Metro Smart Card Chip embedded along with the Credit Card Chip.

What is Auto Recharge?


Auto Recharge is a standing instruction on your ICICI Bank Unifare Mumbai Metro Credit Card for recharging the Mumbai Metro Smart Card Chip. In this facility, the Auto Recharge amount is credited to the Mumbai Metro Smart Card Chip automatically whenever the balance on the Mumbai Metro Smart Card Chip drops below the threshold limit. The Auto Recharge amount is 200 i.e., every time the balance on your Mumbai Metro Smart Card Chip drops below a certain limit, 200 will be debited to your Credit Card and credited to the Mumbai Metro Smart Card Chip.

What is threshold limit?


Threshold limit is the balance amount (on the Mumbai Metro Smart Card Chip) at which the Auto Recharge instruction will be automatically triggered. The threshold limit is 50 i.e., when the balance on the Mumbai Metro Smart Card Chip drops below 50, Auto Recharge amount of 200 will be credited to the Mumbai Metro Smart Card Chip after automatic deduction from the Credit limit.

How and where will the Auto Recharge get triggered?


The Auto Recharge will automatically get triggered when you tap the card at the Entry gate of Mumbai Metro stations, if the balance on your Mumbai Metro Smart Card Chip is lower than the threshold limit. You will be able to view the updated balance on your Mumbai Metro Smart Card Chip at the station gate when you exit at your destination station.

Will I get an SMS whenever the Auto Recharge is triggered on my card?


You will not receive an SMS when Auto Recharge is triggered on the Mumbai Metro Smart Card Chip, but you will receive an SMS once your Credit Card account is subsequently debited with the Auto Recharge amount.

What will happen if the Auto Recharge has not been executed because of authorisation failure (due to any reason e.g. insufficient funds) on my ICICI Bank Unifare Mumbai Metro Credit Card?


In case of authorisation failure on the ICICI Bank Unifare Mumbai Metro Credit Card because of any reason, the Auto Recharge facility on the Mumbai Metro Smart Card Chip will be suspended and the Mumbai Metro Smart Card Chip will be disabled.

What happens if the Auto Recharge facility remains unused for a long period of time?


The Auto Recharge facility on the card remains active unless the customer has made a request for deactivation of the same.

If I have the ICICI Bank Unifare Mumbai Metro Credit Card and a Mumbai Metro Smart Card, can I use both the cards for a single journey?


Please make sure to use the same card at Entry and Exit during a single journey to avoid inconvenience. Use of different cards for the same journey might attract penalty as per Mumbai Metro rules.

Whom should I contact if I want to deactivate the Auto Recharge facility?


For deactivation of the Auto Recharge facility, please visit the customer service window at any of the Mumbai Metro stations, with your ICICI Bank Unifare Mumbai Metro Credit Card. Post deactivation, you may continue to use the card as a regular credit card. Please note that once deactivated, the Auto Recharge facility cannot be reactivated on your card. If you wish to avail the Auto Recharge facility again, please make a request for a replacement card* by calling our Customer Care.

 

*Replacement charges as applicable will be levied.

What should I do if my ICICI Bank Unifare Mumbai Metro Credit Card is stolen or lost?


Please contact ICICI Bank Customer Care to report the loss of your Credit Card. ICICI Bank will immediately block the Credit Card to avoid misuse anywhere outside the Mumbai Metro and will replace the Credit Card with a new Credit Card. Please note that standard card reissuance charges may be levied in case of reissuance of lost/stolen or damaged cards.

The balance on the Mumbai Metro Smart Card Chip will however not be transferable to the new Smart Card Chip. ICICI Bank cannot be held liable for any misuse of the same.

What should I do if my ICICI Bank Unifare Mumbai Metro Credit Card gets damaged or is not readable at the Metro stations?


In case your ICICI Bank Unifare Mumbai Metro Credit Card is not readable at the Metro stations, please visit the customer service window at the station for resolution of the issue. If the issue persists, please contact ICICI Bank Customer Care. ICICI Bank will close your existing Credit Card and send you a new Credit Card. Once the replacement card is received, the customer will have to visit the customer service window at Mumbai Metro station and provide both the cards to the Customer Service Executive. The balance on the old card will be transferred to the new card.

Can I obtain a refund of the value on the Mumbai Metro Smart Card Chip?


Yes, you can obtain a refund of the value on the Mumbai Metro Smart Card Chip. You need to visit customer service window of Mumbai Metro stations along with your card and valid ID proof. The Auto Recharge facility will be deactivated by Mumbai Metro before giving a refund of stored value. Once the Auto Recharge is deactivated it cannot be reactivated on the same card.

What will happen to the Mumbai Metro Smart Card Chip in case I wish to close my Credit Card?


In case you want to close your ICICI Bank Unifare Mumbai Metro Credit Card, you may do so by calling ICICI Bank Customer Care. All your outstanding amounts will become payable immediately and your Credit Card will be closed as per your request. You will also need to deactivate the Auto Recharge facility on your Mumbai Metro Smart Card Chip by visiting the customer service window at any of the Mumbai Metro Stations with your ICICI Bank Unifare Mumbai Metro Credit Card.