ICICI Bank Unifare Bangalore Metro Coral Debit Cards FAQs

How does the ICICI Bank Unifare Bangalore Metro Coral Debit Card offer features of a Debit Card as well as a Namma Metro Smart Card?


The ICICI Bank Unifare Bangalore Metro Coral Debit Card is a dual purpose card that can be used for travelling on the Delhi Metro and for making ATM cash withdrawals, retail and online Debit Card transactions at over 22 million establishments worldwide. This is because the card contains a Namma Metro Transit chip embedded along with the Debit Card Chip.

What is Auto Recharge?


Auto Recharge is a standing instruction facility on your ICICI Bank Unifare Bangalore Metro Coral Debit Card for recharging the Namma Metro Transit chip. In this facility the auto recharge amount is credited to the Namma Metro Transit chip automatically when the balance on the chip drops below the threshold limit. The Auto Recharge amount is Rs. 200 i.e. every time the balance on your Namma Metro Transit chip drops below a certain limit, Rs. 200 will be debited from your Bank Account and credited on the Namma Metro Transit chip.

What is threshold limit?


Threshold limit is the balance amount (on the Namma Metro Transit chip) at which the auto recharge instruction will be executed automatically. The threshold limit is Rs. 100 i.e. when the balance on the Namma Metro Transit chip drops below Rs. 100, auto recharge amount of Rs. 200 will be credited to the Namma Metro Transit chip after automatic deduction from the Bank Account.

How and where will the Auto Recharge get triggered?


The Auto Recharge will automatically get triggered when you tap the card at the entry gate at Bangalore Metro stations, if the balance on your Namma Metro Transit chip is lower than the threshold limit. You will be able to view the updated balance on your Namma Metro Transit chip at the station gate when you exit at your destination station.

Which are the Bangalore Metro stations enabled for Auto Recharge?


The following Bangalore Metro stations are enabled for Auto Recharge:

 

Purple LineGreen Line
M.G.Road Peenya Industry
Trinity Peenya
Halasuru Yeshwanthpur Industry
Indiranagar Yeshwanthpur
SV Road Sandal Soap Factory
Baiyyapanahalli Mahalaxmi
  Rajaji Nagar
  Kuvempu Road
  Srirampura
  Sampige Road

Will I get an SMS whenever the Auto Recharge is triggered on my card?


You will not receive an SMS when Auto Recharge is triggered on the Namma Metro Transit chip in your Debit Card, but you will receive an SMS once your Bank Account is subsequently debited with the Auto Recharge amount.

What will happen if the Auto Recharge has not been executed because of authorisation failure (due to any reason e.g. insufficient funds) on my ICICI Bank Unifare Bangalore Metro Coral Debit Card?


In case of authorisation failure on the ICICI Bank Unifare Bangalore Metro Coral Debit Card because of any reason, the Auto Recharge facility on the Namma Metro Transit chip in the Card will be suspended. To continue using this facility, please visit the customer service window at Bangalore Metro stations where Auto Recharge can be enabled* and pay an amount of Rs. 200 in cash, towards the previous auto recharge transaction.

What happens if the Auto Recharge facility remains unused for a long period of time?


The Auto Recharge facility on the card remains active unless the customer has placed a request for deactivation of the same.

If I have an ICICI Bank Unifare Bangalore Coral Metro Debit Card and a Namma Metro smartcard, can I use both the cards for a single journey?


Please make sure to use the same card in entry and exit during a single journey to avoid inconvenience. Use of different cards for the same journey might attract penalty as per Namma Metro rules.

Whom should I contact if I want to deactivate the Auto Recharge facility?


For deactivation, please visit the customer service window at any of the designated Bangalore Metro stations with your ICICI Bank Unifare Bangalore Metro Coral Debit Card. Please note that once deactivated, the Auto Recharge facility cannot be reactivated on your card. If you wish to avail the Auto Recharge facility again, please make a request for a replacement card** by calling our Customer Care.

 

**Replacement charges as applicable will be levied.

What should I do if my ICICI Bank Unifare Bangalore Metro Coral Debit Card is stolen or lost?


Please contact ICICI Bank Customer Care to report the loss of your Debit Card. ICICI Bank will immediately block the Debit Card to avoid any misuse, and will replace the Debit Card with a new Debit Card. Please note, that the card will still be active for usage at Namma Metro. Also, please note that standard card reissuance charges may be levied in case of reissuance of lost/stolen or damaged Cards.

 

The balance on the Namma Metro Transit chip will however not be transferrable to the new Debit Card and ICICI Bank cannot be held liable for misuse of the same.

What should I do if my ICICI Bank Unifare Bangalore Metro Coral Debit Card gets damaged or is not readable at the Metro stations?


In case your ICICI Bank Unifare Bangalore Metro Coral Debit Card is not readable at the Metro stations, please visit the customer service window at the station for resolution of the issue. If the issue persists, please contact ICICI Bank Customer Care. ICICI Bank will close your existing Debit Card and send you a new Debit Card. The balance on the Namma Metro Transit Chip will however not be transferable to the new Debit Card.

Can I obtain a refund of the value on the Namma Metro Transit Chip?


Yes you can obtain a refund on the Namma Metro Transit Chip. The Auto Recharge facility will be deactivated by Namma Metro before giving a refund of stored value. Once the Auto Recharge is deactivated, it cannot be reactivated on the same card.

What will happen to the Namma Metro Transit Chip in case I wish to close my Debit Card, and get a regular Debit Card?


To close the Bangalore Metro Debit Card and to get a regular Debit Card, you will have to call our Customer Care. You will also need to deactivate the Auto Recharge facility on your Namma Metro Transit Chip by visiting the customer service window at any of the designated Bangalore Metro stations with your ICICI Bank Unifare Bangalore Metro Debit Card. Post deactivation of the Auto Recharge facility, the Namma Metro Transit Chip will remain usable for Bangalore Metro travel till such time that the balance on the Namma Metro Transit Chip is exhausted.

 

If the Auto Recharge facility is not deactivated within 24 hours of making the closure request for the Debit Card, the Namma Metro Chip will be automatically blocked and will not be usable at Namma Metro. Simultaneously, a new request for a regular debit card will be taken and sent to your address. Standard re-issuance charges of the new debit card will be applicable.