ICICI Bank Hand-picked Rewards FAQs
What is Hand-picked Rewards?
Hand-picked Rewards is a loyalty programme for select ICICI Bank Credit Card members. It is a measure of our appreciation towards you for regularly using our Cards. The more you spend, the more Hand-picked Rewards you accrue. These rewards can be redeemed for a wide variety of carefully selected options from fine brands across apparel, accessories, electronics, dining, travel and more.
When will the points reflect in my Hand-picked Rewards account?
It takes 24-48 hours once you have made a transaction using your ICICI Bank Credit Card for your Hand-picked Rewards to reflect in your rewards points balance. You can view the rewards earned for all transactions in the previous billing cycle in your monthly credit card statement.
How do I earn Hand-picked Rewards?
You earn Hand-picked Rewards points for virtually every rupee you spend on your card. Simply use your eligible ICICI Bank Credit Card for your everyday purchases and watch your reward points add up.
To understand the exact earn rate on your Card, please refer to your Card page at www.icicibank.com or call our 24-hour Customer Care. We will be happy to provide you all the necessary details.
Increase your points balance by giving Supplementary Credit Cards to you loved ones. All transactions made on the Supplementary Card add to your rewards tally. You can gift a supplementary card to 2 family members above 18 years of age at no additional fee.
How can I earn points quickly?
Simply follow these five easy steps:
1) Remember to use your ICICI Bank Credit Card everyday for everything from grocery shopping to eating out and online shopping. Your points will keep adding up.
2) Enroll your Card for automatic payment of recurring monthly expenses like utility bill payments. Not only do you earn points, you also do not have to worry about attending to these monthly errands.
3) Use your Card for high-value purchases such as purchasing jewellery and making your travel and holiday bookings and watch your points grow even faster.
4) Use your Card when you travel internationally.
5) Gift up to 2 Supplementary Cards to your family members above 18 years of age and you will earn points on those Cards too. For more information or to request a Supplementary Card application, please call our 24-hour Customer Care.
What are the reward redemption options under the Hand-picked Rewards programme?
The Hand-picked Rewards catalogue offers you a wide range of options from fine brands across apparel, accessories, books, dining, and many more categories. We also offer a wide selection of gift vouchers so you have the flexibility to use your well-earned rewards the way you choose to.
How do I redeem my Hand-picked Rewards?
Redeeming is easy.
You can redeem points in one of the following two ways:
1. Redeem points online through Internet Banking
2. Call our 24-hour Customer Care.
Redeem your rewards online:
Simply follow the steps below to redeem your reward points anytime through ICICI Bank Internet Banking.
1. Login to www.icicibank.com with your Internet Banking ID and password.
2. Go to the Credit Cards Page
3. Click on 'Reward Points' section
4. Click on 'Redeem Online'
5. Select your chosen item from the drop down menu.
6. Note down your unique order number for future reference.
If you do not have an Internet Banking ID and password, please call our 24-hour Customer Care to generate the same.
Redeem your rewards with a phone call:
1. Simply call our 24-hour Customer Care in your city to have our customer service representative assist you. for the Customer Care number/s in your city.
2. Specify the item code of the reward that you would like to redeem to the Customer Service Representative.
3. Note down your unique order number for future reference.
Please allow approximately 10 working days for your redemption orders to be mailed to your billing address. Please note that gift/s issued is not refundable, nor exchangeable for cash, or another reward.
For Air Miles redemptions (Jet Airways, Singapore Airlines or Kingfisher Airlines), please call our 24-hour Customer Care in your city.
How do I find/search for rewards that I'm interested in?
Please use the Browse Rewards section on the right side of the 'View Rewards' page to find your favourite item:
1. By browsing via the category that interests you
2. By browsing based on brand names.
3. By browsing via the reward points range.
Can I request for my gift to be delivered to another address?
Gifts redeemed will be delivered only to the mailing address of the card member as updated in ICICI Bank records. This is to ensure that they reach the right recipient. If you wish the gift to be delivered to a different address, please ensure that you update this address in your Card account before placing the redemption request.
What happens if ICICI Bank is unable to deliver the gift?
Our gifts are delivered via certified courier agencies. If we are unable to successfully deliver the gift at the address maintained on our records, our courier agency will contact you using suitable means to ascertain your availability and attempt re-delivery of the gift. If we are unable to deliver the gift despite repeated attempts, your redemption request will be cancelled and the reward points will be credited back to your Card.
Can I order gifts other than those mentioned in the catalogue?
You can order only those gifts listed in the catalogue. However, our constant endeavour is to provide a selection of gifts to meet your expectations. We also invite your feedback in improving our catalogue. Please write to us through the 'Email Us' option at www.icicibank.com
Does Hand-picked Rewards automatically transfer points to my airline frequent flyer account?
No, If you want to transfer your points to your eligible airline frequent flyer programme, you must first register your membership number with us and then call us at our 24-hour Customer Care when ever you want to transfer the points.
What does 'Rewards at a Glance' help me do?
This section is designed to help you view your redemption options quickly if you are running short on time or if you know specifically what you are looking for. The section displays the full listing of all the available rewards, their rewards code and number of points that are required for each reward.
How do I resolve a query regards the rewards programme?
The site has a detailed FAQs section to address your queries. If there are any specific queries that you have, please write to us through the 'Email Us' option at www.icicibank.com or call our 24-hour Customer Care. We will be happy to attend to your queries.
1. Write to us through the 'Email Us' option at www.icicibank.com, or
2. Speak to a customer service representative at our 24-hour Customer Care. Click here for the ICICI Bank Customer Care number in your city.