FASTag FAQs

What is FASTag?


FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your requirement.

What are the benefits of using FASTag?


  1. Ease of payment – No need to carry cash for the toll transactions, saves time
  2. Online Recharge – Tag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net banking
  3. SMS alerts for toll transactions, low balance, etc.
  4. Online Portal for customers
  5. Validity of 5 Years
  6. You can avail a cashback of 10% on all Toll payments using FASTag in FY 2016-17

Which are the roads where the tag can be used?


FASTag is presently operational at 320+ toll plazas across national and state highways. More toll plazas will be brought under the FASTag program in the future. You may see the list of plazas in the 'Active Toll Plazas' section.

What are the charges for FASTag?


FASTag has a onetime Fee of ₹200 including service tax. The refundable security deposit depends on the vehicle type. Please check the 'Fees and Charges' section for details.

How can I buy FASTag?


You may visit any of the Point of Sale (POS) locations at Toll Plazas / ICICI Bank Sales offices to get your tag account created. You may call our customer care @ 1860 267 0104 to know more details.

 

You will need to carry original as well as copy of your KYC document along with your vehicle at the POS / Sales office location.

What are the documents needed to apply for FASTag?


You will need to carry original as well as copy of your KYC document

 

You need to submit the following documents along with the application for FASTag:

  1. Registration Certificate (RC) of the vehicle.
  2. Passport size photograph of the vehicle owner
  3. KYC documents as per the category of the vehicle owner:
Individual
ID proof and Address proof from the list mentioned, and 1 passport size photograph
Driving License PAN Card Passport Voter ID Card Aadhar Card
(with address)
A valid driving license would be sufficient for Address & ID proof.
Corporate
Public Ltd./ Private Ltd./ Partnership Proprietorship
Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
PAN Card of the corporate Address Proof of the Proprietor
Photo ID of signing authority Shop Act or other Firm Proof
List of Directors with addresses/Name and addresses of Partners  

 

Our representative will provide you an application form, which you need fill and submit.

All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.

A valid driving license would be sufficient for Address & ID proof.

Do I need to use any specific lane at the toll plaza for FASTag?


Yes, you will have to use the lanes demarcated for FASTag.

Can I avail a monthly pass?


The monthly pass facility is specific to each toll plaza. You may call our customer care @ 1860 267 0104 to check the details.

How can I recharge my tag account?


You may recharge your TAG account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. The TAG account can be recharged upto ₹ 1,00,000.00 (Rupees One Lac only).

 

For recharge through Net Banking, please follow these steps:

  1. Log into Customer Portal: 'Customer Login', with your username and password
  2. Go to Payments>>Recharge Account
  3. Select the tag accounts to be recharged and mention the respective amounts to be uploaded
  4. Choose payment mode as 'Pay by Online' and click 'Continue'
  5. A new window will open with an option to select your bank
  6. Please select your bank from the list and continue
  7. You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.

For recharge through NEFT/ RTGS, please follow the following steps:

  1. Log into Customer Portal: 'Customer Login', with your username and password
  2. Go to Payments>>Recharge Account
  3. Select the tag accounts to be recharged and mention the respective amounts to be uploaded
  4. Choose payment mode as NEFT and click 'Continue'. Check the details and click 'Make Payment'
  5. A new window will open with the payment details and NEFT challan can be generated by clicking 'Generate Challan'. You can save/ print the challan
  6. Please transfer the exact amount mentioned on the challan in the 'Beneficiary Account No.' mentioned on the challan through NEFT
  7. Post receipt of funds in the account, your account will be recharged within 2 hours

Note:

  1. Please ensure that the exact amount as mentioned on the challan is transferred to the beneficiary account number.
  2. The beneficiary account number is generated dynamically for each instance of recharge and is valid for 1 day from the date of generation, please transfer the amount through NEFT/RTGS to beneficiary account before that.
  3. Convenience fee will be applicable for online recharge.
  4. Minimum recharge amount a tag can be recharged with is ₹100.
  5. Do not refresh the browser or press the 'Back' button in the middle of the transaction.

How do I generate/ reset my username and password?


Once your FASTag account is created, Please log in to the customer portal and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. You may call our customer care @ 1860-267-0104 for assistance.

Is there any convenience fees?


With effect from December 01, 2015, convenience fee will be levied to all the ICICI Bank FASTag Customers for executing "Online TAG Recharge" transactions. The rate of convenience fee will be levied based on the type of transactions.

 

Please find below the details of convenience fee rates for your reference.

 

NEFT Rs. 15.00 per transaction
RTGS Rs. 25.00 per transaction
Credit Card 1.10% of the transaction value
Debit Card 0.95% (Transaction =< Rs. 2000.00) and 1.20% (Transaction > Rs. 2000.00)
Net Banking Rs. 13.00 (Through ICICI & Axis Bank) and 1.25% (Through All Others Banks)

 

Plus taxes as per the prevailing applicable rates.

 

Note: Convenience fee is levied by payment gateway service provider / aggregator (TechProcess - TPSL) and not by ICICI Bank. The fee is levied against the cost of transaction & not as any revenue on the TAG recharge.

I am interested for availing FASTag. How do I get the FASTag for my vehicle?


You can avail ICICI Bank FASTag just by sending an SMS & our executive will call you within 2 working days.

 

SMS - ITOLL(Space)Pincode(Space)Name to 5676766.
Eg. ITOLL 400051 Roshan Kumar

 

Alternatively, you can call us at our helpline number 1860-267-0104

 

For more details on FASTag, you may also visit www.icicibank.com/FASTAG

Is there any discount / cashback on Toll payments using FASTag?


You can avail a cashback of 10% on all Toll payments using FASTag in FY 2016-17. The cashback amount for a particular month will be credited back to your FASTag account within 10 working days from the end of month.

How would I cross toll plaza, if ETC equipment are not working?


In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.

Is there any minimum value for such recharge / top up?


Yes, the minimum recharge amount is Rs. 100

I have two vehicles, can I use one FASTag for two vehicles?


You will need to take two separate FASTags for the two vehicles

What do I have to do if I lost my RFID Tag? What will happen to the account balance?


You will need to call our customer care number to block your FASTag. Once you take a new account, we will transfer the balance to the new account.

How would I know that the correct user fee has been deducted from my FASTag account?


You will receive an SMS alert in your registered phone number each time a balance is deducted from your FASTag account.

How would I report an incorrect deduction and how will I get back the same?


You can report an incorrect deduction by calling us at our call center. We will review your request and if found correct, we will revert the incorrect deduction.

How do I block my FASTag account, in case my vehicle is lost?


You can call up our customer care and block your FASTag account.

I have new vehicle fitted with RFID Tag. How to get it activated?


We are exploring ways to use these tags for ETC , however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering.

Can FASTag be used for passage through toll plazas on the state highways


FASTag can be used on all toll plazas where it has been implemented. You can check the list of Plazas click here

I have FASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?


You can raise a request regarding the same by calling our customer care.

I reside within 10 Km of a particular Toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?


You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle

Why are the rates different for different vehicle categories?


Vehicles are categorised for the welfare of road users. This categorisation is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.

Why concessions to local/ frequent users are different?


Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of concession agreement.

Why full user fee (toll) is to be paid although we travel a small length on the project road?


In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only is collected.

What is normal minimum distance between two adjacent Toll Plazas?


As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.

In case of Harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?


In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza.

Why the user fee (toll) rate is different at 2 Toll Plazas?


User fee on a particular fee plaza is based on stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement.