Concierge Travel FAQs

What is a concierge service?

A concierge service is a speciality service designed to provide assistance in managing your daily personal and professional tasks, or "to do" lists. It operates as your very own personal assistant and offers myriad day-to-day or specific services depending on your needs.

Why do I need a concierge?

It helps to save time, eliminate stress and help you relax while we take care of the finer details. We aim to service your requests to your satisfaction using our extensive network of vendors and professionals.

What are the services that concierge can help me with?

We offer a range of services. These are listed in this section for your reference. Depending on the ICICI Bank Credit Card you hold, you are entitled to a specific bouquet of services. Please refer to your Card page for details on the services available on your card.

What are your service hours?

The concierge team is available 24x7, 365 days a year.

How to avail concierge services?

ICICI Bank Diamant Credit Card members can contact Diamant Personal Concierge at our new toll-free number 1800 26 70732 or 022 6787 2017.


For all other ICICI Bank Credit Card members, simply call our new numbers 1800 26 70731 (toll-free from MTNL/ BSNL lines) or 022 6787 2016.

How much do you charge for your services?

Concierge is a complimentary service available to you as a valued ICICI Bank Credit Card member. You do not pay us any extra costs for our services and referrals. In case you choose to make a booking or place an order through concierge, you need to pay only towards the cost of the purchase/ order.

What methods of payments are accepted?

In case your request involves a payment, you will be asked to enter your credit card details on our IVR service. This RBI authorised mode of payment is completely safe and secure. Payments need to be made using the ICICI Bank Credit Card on which you are availing the concierge service.

How will I know in case of any charges?

We provide the complete details of the applicable charges for any bookings/ purchase through concierge prior to initiating the payment process.