Concierge Emergency FAQs

What is a concierge service?


A concierge service is a speciality service designed to provide assistance in managing your daily personal and professional tasks, or "to do" lists. We operate as your very own personal assistant. We offer myriad day-to-day or specific services depending on your needs. asdas asdasd

Why do I need a concierge?


At i-Assist, we help to save time, eliminate stress and help you relax while we take care of the finer details. We aim to service your requests to your satisfaction using our extensive network of vendors and professionals.

What all can i-Assist help me with?


We offer a range of services listed in this section for your reference. Depending on the ICICI Bank Credit Card you hold, you are entitled to a specific bouquet of services. Please refer to your Card page to know the services available on your card.

What are your service hours?


The i-Assist team is available 24*7, 365 days a year.

How can I reach i‚ÄďAssist?


Simply call 1800 26 70731 (toll-free from MTNL/ BSNL lines) or 022 6787 2016 (standard call charges apply).

How much do you charge for your services?


i-Assist is a complimentary service available for you as a valued ICICI Bank Credit Card member. You do not pay us any extra costs for our services and referrals. In case you choose to make a booking or place an order through i-Assist, you need to pay only towards the cost of the purchase/ order.

What methods of payments are accepted?


In case your request involves a payment, you will be asked to enter your credit card details on our IVR service. This RBI authorised mode of payment is completely safe and secure. Payments need to be made using the ICICI Bank Credit Card on which you are availing the i-Assist service.

How will I know what the charges are?


We provide you the complete charges for any bookings/ purchase through i-Assist prior to making any payments.