About MySavings Rewards FAQs
Is there a time span for the MySavings Rewards Programme?
There is no time span for the MySavings Rewards Programme. To earn points under the MySavings Rewards Programme, all you have to do is simply ‘Sign up’ once and do any eligible transaction from your Savings Account. However, you need to maintain a Monthly Average Balance (MAB) of Rs. 15,000 to keep earning reward points.
Please note that the Bank reserves the right to modify the programme parameters as well as withdraw the programme at any given point of time.
From when can I start earning reward points?
With effect from July 1, 2016 onwards, the reward points for MySavings Rewards programme shall be given for all eligible transactions (mentioned in the programme) provided you have signed up for the programme. You need to sign up any time on or before July 31, 2016 to earn points for the eligible transactions done in July.
Customers signing up for the programme in any month post February will earn points for the transactions from the beginning of the month of sign up.
All reward points earned previously by the customer will be available for redemption as per the existing process till expiry.
On which transactions can I earn reward points?
There is a wide range of transactions on which you can earn reward points. They include Family Banking, bill payment activation, Internet Banking and iMobile activation with one or more financial transactions within 30 days of activation, first Auto Debit of Home/Auto/ Personal Loan EMIs, loading of Travel Card, etc. For the list of eligible transactions, please click here.
How many points can I earn maximum in a month in this Programme ?
Please refer the table below:
|Internet Banking activation||One transaction within 30 days from the first login||200||400||600|
|iMobile activation||One transaction within 30 days from download of the app||200||400||600|
|Bill pay activation||First payment made to an eligible biller through the bill pay facility icon in the login section of Internet Banking||200||400||600|
|Activate ICICI Direct account and linking with existing Savings Account||For the first successful contribution made through a Standing Instruction towards an RD opened through any channel except the Branch||200||400||600|
|Family Banking||For every new customer ID addition to an existing Family ID under the Family Banking programme||200||400||600|
|First Auto Debit transaction for Auto Loan||For the first successful contribution made through an Auto Debit towards the EMI payment of an ICICI Bank Auto Loan, the disbursement of which is made after the Effective Date||500||750||1000|
|First Auto Debit transaction for Personal Loan||For the first successful contribution made through an Auto Debit towards the EMI payment of an ICICI Bank Personal Loan, the disbursement of which is made after the Effective Date||500||750||1000|
|First Auto Debit transaction for Home Loan||For the first successful contribution made through an Auto Debit towards the EMI payment of an ICICI Bank Home Loan, the disbursement of which is made after the Effective Date||500||750||1000|
|Loading of Travel Card||Loading of minimum amount of Rs. 30,000||200||400||600|
|First ECS Debit Transaction||For the first debit towards an ECS payment||200||400||600|
|More than 5 Customer induced transaction in a month||For transacting at least 5 times in a month||10||20||30|
For transaction and behavior level points capping details, please click here
Differential reward point structure mentioned above is based on the type of account Regular – Savings Account (including Basic Savings Account) up to the Silver variant Privilege - Gold and Titanium variants Wealth – Wealth and GPC variants
For more information about the programme, please refer the Terms and Conditions.
I have an ICICI Bank Current Account. Am I eligible to earn PAYBACK points on transactions done from my Current Account?
Currently, the ICICI Bank MySavings Rewards programme is only for individual customers holding ICICI Bank Savings Account only. This does not include NRI customers. Current Account customers are currently not eligible for the MySavings Rewards programme.
What happens if I miss to make an EMI or Credit Card payment? Will I still earn points in that month?
In case you miss making an EMI/ Credit Card payment in a particular month, then you will not earn any PAYBACK points in that month. Once you regularize the payments, you will start earning PAYBACK points for the eligible transactions.
Who is eligible for MySavings Rewards Programme?
MySavings Rewards programme is applicable for all individual Retail Savings Bank Account customers. Currently, the criteria is as follows:
- Regular and Privilege Banking account customers maintaining a Monthly Average Balance (MAB) of Rs. 15,000 and above.
- All Wealth Management and Private Banking customers are eligible for the programme (no MAB criteria is required).
How can I track my points? Will I get a summary statement?
The PAYBACK account is opened automatically post the ICICI Bank Savings Account is opened. Your PAYBACK points summary will be sent along with the next month Savings Account statement. With effect from February 1, 2016 the points on the MySavings Rewards can be earned only after the one time registration.
I am not aware of my PAYBACK account number, how can I get the PAYBACK account number?
The PAYBACK number linked to your ICICI Bank Savings Account can be viewed under the rewards section (post login) at www.icicibank.com. You can also call our Customer Care to enquire about the account number.
How can I know the total PAYBACK points earned in my account?
The various ways to know the total points accumulated are:
- Login at www.icicibank.com and visit the 'Rewards' Section
- Check your monthly ICICI Bank account statement to know how many points you have accumulated
- Call our Customer Care to enquire about your accumulated points
I have an ICICI Bank Savings Account, Debit Card and Credit Card. Will I get a segregated PAYBACK points bifurcation?
Your ICICI Bank Savings Account statement will share a clear bifurcation on points earned through your Savings Account (MySavings Rewards) and Debit Card.
The ICICI Bank Credit Card statement will share details on PAYBACK points earned on your Credit Card usage only.
How do I get information on the PAYBACK Points earned after an eligible transaction made?
The details on the PAYBACK points earned for each transaction is available through:
- The rewards section (post login) at www.icicibank.com
- ICICI Bank Customer care
- Our Loyalty partner (PAYBACK)
How can I get information about PAYBACK Points from the Loyalty partner?
Information on the PAYBACK points earned can be retrieved by calling PAYBACK Contact Center on 1860-258-5000 between 10:00 a.m. to 9:00 p.m. (Local call charges apply) or on 080-40146468. Alternatively, you may visit www.payback.in.
What is the process to redeem the PAYBACK points I have earned on my ICICI Bank Savings Account?
How many PAYBACK points do I get for opening the Recurring Deposit through alternate channels (i.e all channels except ICICI Bank branch)?
For the first successful contribution made through a Standing Instruction set in the ICICI Bank Savings Account towards an ICICI Bank Recurring Deposit opened through an alternate channel. You can earn 200/ 400/ 600 points based on the type of the account and a maximum of 1,000 points can be earned through multiple Recurring Deposits.
Do iWish Deposits come under Recurring Deposits for reward point calculation?
Yes. iWish Deposits are included for reward points when opened through alternate channels. It is a flexible Recurring Deposit that lets you save for your goals as and when you have the funds and earn better interest rates just like a Fixed Deposit.
Will I get Rewards Points for the Loan Sanction amount, the disbursal amount or the EMI for Loans?
With effect from July 1, 2016, 500/ 750/ 1,000 PAYBACK points based upon the type of the accounts, can be earned on the first Auto Debit of Loan EMIs. The minimum disbursal amount should be Rs. 1 Lakh.
How many PAYBACK points do I earn for Internet Banking/iMobile activation?
For Internet Banking and iMobile activation, you can earn up to 600 PAYBACK points after making one financial transaction within 30 days from the first Internet Banking/ iMobile login. The maximum points you can earn is 600 for each activation.
I have an existing Internet Banking User ID, if I reactivate the ID will I earn PAYBACK points for reactivation
Currently in the programme, PAYBACK points can be earned only for the creation of a new User ID for both Internet Banking and iMobile & post making one financial transaction within 30 days from the first Internet Banking/ iMobile login.