ICICI Merchant Services



ICICI Bank, India's largest private sector bank, and First Data, a global leader in electronic commerce and payment services, have formed a merchant acquiring alliance named ICICI Merchant Services which has acquired ICICI Bank's merchant acquiring portfolio. The venture brings together one of India's largest merchant portfolios, representing approximately 30% of the current Indian acquiring market, and a leading acquirer and payment services provider with global expertise. Over time, ICICI Merchant Services expects to deliver an enhanced suite of card acquiring services to existing and to new merchants.


ICICI Bank is India's second largest bank with over 2,000 branches across the country. First Data, a KKR company, provides payment processing services for 5.3 million merchant locations globally and serves customers in 36 countries around the world. First Data's services include offering merchants the ability to view and interrogate their payment transactions securely via the Internet while benefiting from loyalty, prepaid and market-leading e-commerce solutions based upon advanced processing technologies.

About ICICI Bank

ICICI Bank Ltd (NYSE:IBN) is India's largest private sector bank and the second largest bank in the country with consolidated total assets of about US$ 102 billion as of September 30, 2009. The ICICI Group has leadership positions across the financial services sector, including insurance, securities brokerage, asset management and private equity.

About First Data

First Data, a KKR company, powers the global economy by making it easy, fast and secure for people and businesses to buy goods and services using virtually any form of electronic payment. Whether the choice of payment is a gift card, a credit or debit card or a check, First Data securely processes the transaction and harnesses the power of the data to deliver intelligence and insight for millions of merchant locations and thousands of card issuers in 36 countries. For more information, visit www.firstdata.com

Contact Details

We constantly strive to keep our service quality at the highest level. Please contact us through e-mail or by calling in at our call center if you have a query or a concern.

  • Email id
  • merchantcare@icicims.com

  • Call Center Numbers:
    If you are an existing customer of ICICI Merchant Services, please call our number on 1800 102 1671 to enquire regarding
    • Your account/agreement
    • Additional services
    • Any issues you may be encountering with your service
    If you would like to enquire regarding Global Gateway, please call our number on 1800 102 1673

    If you do not currently have a processing agreement with ICICI Merchant Services and are interested in hearing how we can help grow your business through card acceptance please call our number on 1800 102 1671. We look forward to your call.