In 2009, Fiserv (First Data is now Fiserv) and ICICI Bank, One of India’s leading private sector banks, formed an alliance, Fiserv – ICICI Merchant Services (IMS), serving small businesses to large enterprises.

Fiserv – ICICI Merchant Services is a market leader in electronic payment acceptance and payment innovation, enabling over 470,000 merchants across India to securely and conveniently accept payments online, in-store and on-the-go through cutting edge terminal technology, mCommerce and eCommerce solutions.

With a footprint across 1,000+ cities and towns in India, Fiserv – ICICI Merchant Services processes 1.2 billion transactions annually and is the leading payments provider for airlines, government and fuel companies, as well as eCommerce payments.

About ICICI Bank

ICICI Bank Ltd (NYSE:IBN) is India's largest private sector bank and the second largest bank in the country with consolidated total assets of about US$ 102 billion as of September 30, 2009. The ICICI Group has leadership positions across the financial services sector, including insurance, securities brokerage, asset management and private equity.

About Fiserv

Fiserv, Inc. (NASDAQ: FISV) aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions, card issuer processing and network services, payments, e-commerce, merchant acquiring and processing; and the Clover® cloud-based point-of-sale solution. Fiserv is a member of the S&P 500® Index and the FORTUNE® 500 and is among FORTUNE World’s Most Admired Companies®. Visit fiserv.com and follow on social media for more information and the latest company news.

Contact Details

We constantly strive to keep our service quality at the highest level. Please contact us through e-mail or by calling our Customer Care for any query or concern you may have.

• Email id merchantcare@icicims.com
• Customer Care:
  If you are an existing customer of Fiserv – ICICI Merchant Services, please call on 1800 266 6545 / 1800 102 1671 to enquire regarding:
  • Your account/agreement
  • Additional services

Any issues you may be facing with our service

If you would like to enquire regarding the Fiserv Payment Gateway, please call 1800 102 1673.

If you do not currently have a processing agreement with Fiserv - ICICI Merchant Services and are interested in hearing how we can help grow your business through digital payment acceptance, please call 1800 102 1671. We look forward to your call.