Lost Card Liability
Use your ICICI Bank Debit Card to shop in a store, online or anywhere, and you are protected from unauthorised use of your Debit Card. With our “Zero Liability feature”, card holders liability for unauthorised transactions is zero.
Popular FAQs
How am I protected against fraudulent transactions on my Debit Card?
What transactions are covered under the feature?
From when will I be covered?
Effective August 1, 2011, for claims to be eligible under the Lost Card liability feature:
- Loss of card has to be reported within 15 days from the day of loss
- Mobile number should be updated, as ICICI Bank sends alert for every transactions
- There should be 1 purchase transaction in the account in last 90 days from the day the loss is reported
How do I report unauthorised transactions?
What documents do I need to give to the bank for Zero Liability?
ICICI Bank will require the following documents
- Written application containing your ICICI Bank Debit Card Number, account number and the date of loss
- Copy of Police compliant or FIR
- Copy of Passport, in case the fraud happens outside India