How to use the Debit Card for transactions at merchant outlets outside India?

  • Look for Visa/MasterCard sign to check whether the merchant accepts card payments
  • Present your debit card for payment
  • Merchant swipes/dips the card
  • Enter ATM PIN in case the chip card is dipped (For non chip cards, the ATM PIN might not be required for transactions in certain countries)
  • Sign the chargeslip

How to use the Debit Card for ATM cash withdrawal transactions outside India?

  • Look for Visa/MasterCard sign at the ATM to make sure whether it accepts your card
  • Dip your debit card at the ATM machine
  • Enter your ATM PIN and Withdrawal amount as instructed
  • Get cash and the a print of the chargeslip
  • Maintain charge slip for future reference

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Popular FAQs

What should I do if my Debit Card is not working?
If you are unable to transact on your debit card, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.
Is there any fees for using my Debit Card for retail or online transactions?
No. There is no fee for using your debit card for retail or online transactions. However, under certain merchant categories like railways and fuel, a fee may be levied by the merchant on every purchase.
To know international debit card transaction charges, please click here.
Can I use my Debit Card to pay online?
Currently your Debit Card can be used to make purchases from online merchants who have the Verified by Visa/ MasterCard SecureCode certification displayed on their web site.

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