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Speak to a specialist at our concierge team


Dial 1800 26 70731
(toll-free from MTNL / BSNL lines)
or 022 6787 2016
(standard call charges apply).


Available 24 x 7.

ABOUT FAQS ELIGIBLE CARDS BOOKMARK
 

Entertainment, Hospitality and Travel Services

A sudden business lunch to plan? The perfect gift for your wife? Or even a last-minute reservation at your favourite restaurant?

Sit back and relax while our team of service professionals at concierge, our 24x7 concierge service take care of the finer details.
 
 

Our services include:

Restaurant referral and reservation

Whether you are entertaining a client or celebrating your child’s birthday, the concierge team can suggest the perfect restaurant and arrange for reservations,anywhere in the world.

Flower and gift assistance

We can help deliver flowers and gifts of your choice to your loved ones anywhere in the world.

Movie tickets

Don't want to stand in that queue? Our team will pick up and deliver tickets for the movie of your choice. This service is currently available in New Delhi, Mumbai, Bangalore and Chennai at movie halls offering tele-bookings, online bookings and home delivery of tickets.

Sourcing of Luxury items

Want to make that limited edition designer bag yours? The concierge team can step in to arrange it for you.

Golf course referral and reservation

Wish to tee off at the finest golf courses in the world? The concierge team can help arrange the tee time booking.

Car rental and limousine reservation

No matter where you are in the world, concierge shall make sure you travel in style with a chauffeur-driven car at your disposal.

Hotel referral and reservation

Experience the luxury of attentive service even before your holiday begins. Simply call concierge and the team will take care of all your arrangements at the finest hotels across India and abroad.

Flight referral and reservation

Booking tickets the conventional way is a thing of the past. Just call our concierge team and every attempt will be made to get you the international or domestic flight reservations you desire.

  
 
 

What is a concierge service?

A concierge service is a speciality service designed to provide assistance in managing your daily personal and professional tasks, or "to do" lists. It operates as your very own personal assistant and offers myriad day-to-day or specific services depending on your needs.

Why do I need a concierge?

It helps to save time, eliminate stress and help you relax while we take care of the finer details. We aim to service your requests to your satisfaction using our extensive network of vendors and professionals.

What are the services that concierge can help me with?

We offer a range of services. These are listed in this section for your reference. Depending on the ICICI Bank Credit Card you hold, you are entitled to a specific bouquet of services. Please refer to your Card page for details on the services available on your card.

What are your service hours?

The concierge team is available 24x7, 365 days a year.

How to avail concierge services?

ICICI Bank Diamant Credit Card members can contact Diamant Personal Concierge at our new toll-free number 1800 26 70732 or 022 6787 2017. .

For all other ICICI Bank Credit Card members, simply call our new numbers 1800 26 70731 (toll-free from MTNL/ BSNL lines) or 022 6787 2016.

How much do you charge for your services?

Concierge is a complimentary service available to you as a valued ICICI Bank Credit Card member. You do not pay us any extra costs for our services and referrals. In case you choose to make a booking or place an order through concierge, you need to pay only towards the cost of the purchase/ order.

What methods of payments are accepted?

In case your request involves a payment, you will be asked to enter your credit card details on our IVR service. This RBI authorised mode of payment is completely safe and secure. Payments need to be made using the ICICI Bank Credit Card on which you are availing the concierge service.

How will I know in case of any charges?

We provide the complete details of the applicable charges for any bookings/ purchase through concierge prior to initiating the payment process.
 
The concierge service is provided by a third party and is bound by such third party terms and conditions.
ICICI Bank does not offer the services and is not representative of the delivery, quality and sustainability of products/ services availed from the concierge service provider.
Any disputes as regards delivery, quality and sustainability of products/ services availed of under this offer must be addressed in writing to the concierge service provider directly and the bank will not entertain any communication in this regard.
The concierge service provider reserves the right to decline fulfillment of any card member request that is outside of the scope of services as agreed with ICICI Bank.
Card members will be required to pay for any purchase/ booking that they have agreed to accept, once that request has been fulfilled by our concierge provider. Payments should be made with your valid ICICI Bank Credit Card. ICICI Bank or the concierge provider will not be responsible for any third party expenses incurred. Such expenses shall be borne by the Card member.
In case of any medical concierge services, the concierge service provider shall not be responsible for determining the appropriate medical specialist for your particular problem nor for providing medical diagnosis or treatment. The concierge service provider shall not be liable for any consequences arising out of or howsoever caused by the services provided by the Medical Service Providers referred by us. The final selection of the Medical Service Provider will be the card member's responsibility. The listed Services are purely on referral or arrangement basis. International medical services are available to a card member when he/ she travels outside India for periods not exceeding 90 consecutive days per trip.
Additional terms and conditions may apply to a particular service or benefit or as may be specified from time to time.
ICICI Bank reserves the right to disqualify any Card Member/s from the benefits of the programme. In case of any fraudulent activity, prosecution will be carried out according to the purpose of availing the benefits under the Program.
ICICI Bank reserves the right to modify/ change all or any of the terms applicable to the Program without assigning any reasons or without any prior intimation whatsoever.
ICICI Bank also reserves the right to discontinue the Program without assigning any reasons or without any prior intimation whatsoever.
 
     

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