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Phone Banking Services
What's on offer
Corporate Care services (Phone Banking) offers a number of facilities, which enable the corporate customers to do several of their banking activities from the comfort of their premises. The facilities offered under Phone Banking are broadly segregated into two types – View/Enquiry and Transaction access.
View/Enquiry Access offers information such as:
- Account details.
- Account balance.
- Status of cheques.
- Transaction details.
- Request for registration and regeneration of email account statements.
- Register for mobile alerts
- Request for Cash Management Services MIS reports.
- Product offerings amongst others.
- Stop payment request.
- Cheque book request.
Currently not enabled for the TASC customers.
Register for Phone Banking
TASC customer can avail the service against submission of a separate Channel Registration Form (CRF).
The authentication is based on the Client Relationship Number (CRN) and Telephone Identification Number (TPIN) . Authenticated customers can use the facility of IVR (Interactive Voice response) for basic and common account information queries or speak to the Phone Banking Officer (PBO). IVR- Transaction through IVR are processed automatically through the system without PBO intervention. This is a system driven process.
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