Customer Grievance cell only for Business correspondent model under rural Banking

For any grievance related to Deposits, Credit cards, Loans etc, please Click here.


"Customers' notices regarding the services provided by the Business Correspondent (BC) in relation to the products of ICICI Bank being offered through the BC, and communications/complaints in relation to any act of omission or commission by the BC in respect of the above-mentioned services provided by the BC or in relation to the conduct of the BC / BC Agent in this regard should be in writing and must be sent to:

Level 1

Relationship Manager(RM), where RM's name and contact number is prominently displayed at each CSP

In case of no reply or response within 15 days please forward your communication /complaint to

Level 2

Hitesh Bhatia
ICICI Bank Ltd. Work Station Number: N4E,024
East Wing, 4th Floor,
North Tower, ICICI Bank Towers,
BKC, Bandra East
Mumbai - 400051

Incase of no revert within 15 days please forward your communication/ complaint to

Level 3

Mr. Vinayak M More
ICICI Bank Ltd, Corporate Head Office
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai - 400051
Email Id:


Such notices will be replied to within 15 days of the date of receipt of the same by ICICI Bank at the above-mentioned address. In case the customer is not satisfied with the response from the Bank, customers will be provided the option of approaching the Banking Ombudsman (BO). Click here for the contact details of the Banking Ombudsman officers.