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You might get the following error messages at the time of logging in. Explained below is the appropriate action which has to be taken in each case
Message 1 : User Id / Password is incorrect. Please try again.
Action:
1. Please recheck userid / password.
2. Please note that Password is case sensitive.
3. Incase you have forgotten your password, please submit a request for reset of password through the Online Form. We will authenticate you on the basis of the details submitted.
4. You may also dial the Customer Care Centre number (For NRI Customer Click Here ) authenticate yourself and request for generation of new passwords.The new passwords will be generated at the end of the same day of the request and sent to your address as available with the Bank
5. For any clarifications, you can Contact us at our Customer Care Centre number (For NRI Customer Click Here ).
Message 2: Entering wrong password again will disable the User Id. Password is case specific.
Action:
1. Please recheck userid / password.
2. Please note that Password is case sensitive.
3. Entering wrong password again will disable your user id.
4. Incase you have forgotten your passwords, please submit a request for reset of passwords through the Online Form. We will authenticate you on the basis of the details submitted.
5. You may also dial the 24-Hour Customer Care Centre numbers (For NRI Customer Click Here ) authenticate yourself and request for generation of new passwords.The new passwords will be generated at the end of the same day of the request and sent to your address as available with the Bank
6. For any clarifications, you can Contact us at our Customer Care Centre.
Message 3: You have exceeded the Maximum number of Login Attempts. Your User Id is disabled.
Message 4: User Id is disabled. Please contact our Customer Care Centre.
Message 5: User Id has expired. Please contact our Customer Care Centre.
Action:
1. Your User Id has been disabled.
2. Incase you have forgotten your passwords, please submit a request for reset of passwords through the Online Form. Please do not login till you receive your new passwords.
3. In case you remember your passwords, (Resident Indian customers) may call our Customer Care Centre to re-enable the User Id. (For NRI Customer Click Here ).
4. For any clarifications, you can contact us at our 24-Hour Customer Care Centre numbers (For NRI Customer Click Here ).
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