|
What is ICICIBank.com?
ICICIBank.com is the web
channel of all ICICI retail products including Internet Banking. Our
services allow you to take care of daily chores in a few clicks. The
highlights of the services we offer are:
- Consolidated view of all ICICI relationships
by web enabling your ICICI relationships.
- Online application of ICICI products
through ICICIBank.com and viewing application status online.
- Payment of Utility Bills Online.
- Transactions Online for Bank and Credit
Card Accounts.
- Other Services
Top
How do I link my accounts?
To link and view on ICICI
Bank the following procedure is to be followed:
You can apply online to link
your ICICI Bank Account or ICICI Credit Card to our existing Internet
Banking User Id. To apply online or to download the application form,
you need to log in to ICICIBank.com and then click on the section 'Link
Accounts'. This option is available in the left menu. (In case you do
not possess an ICICI Internet Banking User Id, you could download the
ICICI Bank Account application form from this site.) Alternatively, you
can send a mail through Account Manager (available on left menu) for linking
credit card to bank account or vice versa.
Top
If I am an individual
and hold an ICICI Bank Current A/c as well as an ICICI Bank Savings Account/
Credit Card/ Demat Account, can I link these relationships to the same
Internet Banking User ID?
Yes, if you are an individual
and hold an ICICI Bank Current A/c in your own name, you can link the
same to your ICICI Bank Savings Account/ Credit Card/ Demat Account under
the same User ID. Please click
here for further details.
Top
How do I apply for ICICI Bank products on ICICI Bank.com?
You can fill up the application
forms directly from the homepage. Alternatively, you may choose to reach
the application form from individual product pages.
Top
What are the transactions that I can do online?
Once you become an online
ICICI customer, you can transact using your bank account or your credit
card.
As a customer you can also transact on the
accounts online, get automatic product alerts and execute online service
requests. The Internet Banking User Id can be used to log on to ICICIBank.com
to execute any customer transactions.
For example, as a credit
card customer, you can
- Pay your utility bills online through
your credit card.
- If you already have an Internet Banking
account, then you can automatically debit your bank account to pay your
credit card bill.
- Receive your monthly statements by mail,
check your payment status and much more.
As a bank customer you can
do the following :
- Transfer funds :
- To own accounts in ICICI Bank.
- To Any ICICI Bank account.
- To any Bank account across 8 cities.
- Make your utility bill payments free of
charge.
- View and query on your transactions.
- Query on the status of a particular check.
- Invest online in a few Listed Mutual Funds
and GOI Relief Bonds.
- Do e-shopping on malls we have a tie up
with.
- Make donations online.
Top
What are the service requests that I can issue on ICICIBank.com?
Credit Cards
- Add-on Cards
- Change of Address
- Dial-a-Draft
- Auto-Debit
- Duplicate PIN
Bank Account
- Apply for Bank Account Statement by email
- Order a new cheque book
- Stop Payment Request
- Intimation for loss of ATM Card
- Open a Fixed Deposit
- Open a Recurring Deposit
- Apply for Quantum Optima
- Apply for Mobile Commerce (You can apply
even if you don't presently have a phone banking relationship number.)
- Apply for Phone Banking
Top
What is Bill Payment online?
This is a facility to make
online payment of your utility bills like telephone, electricity, mobile
etc.
It requires you to have :
- ICICI Bank account
- ICICI credit card
The process of Bill Payment
is customer friendly .
How do I register
for Bill Payment?
- If you are an ICICI Bank Internet Banking
customer, login and select Bills.
- If you are a first-time user, click on
'Register for a New Biller' to view the entire list of Utilities we
have tied up with. This is a one-time registration and is done online.
- Your Personal List of Billers can be
created. This permanently stores your Bill Data of relevant billers.
- Select the utility you want to register
for, e.g. MTNL, and add to your Personal List of Billers by entering
the relevant details.
How do I make a
payment to a biller once I am logged in?
- To initiate a payment, select the 'Make
a Payment' option. This will display your Personal List of Billers.
- Select the biller to whom you want the
payment to be made. Specify the amount and the date on which the payment
is to be made. Once you confirm the transaction, our system will automatically
debit your account and pay the biller on the next working day.
- Payments can be scheduled for a future
date.
- Each payment has a unique Payment Id
and its status can be checked (successful, pending, etc), whenever you
desire.
- You can still continue to make payments
through other payment channels.
View last payments
This system also facilitates your viewing
the bills paid over the past 6 months.
This can be done biller-wise or date-wise.
Top
What else am I being offered on ICICIBank.com?
You can locate any of the ICICI
Bank branch, ICICI Center or an ATM in your neighborhood. Just click
on the " Locate Us " option on your home page. These
locations are provided with online maps and driving directions.
In case of any clarifications you can write to us using the "Email Us" option or call our Hello ICICI service, which is our 24-hour customer care center
by clicking on " Contact Us " option.
Top
After you have logged in, you will be able to a have a single window
view of a/c's which you have linked to ICICI Bank Internet Banking User
ID.
Let us get
friendly with the tabs you will see on the left menu of this section:
What is a/c summary?
It gives you a summary of
your bank a/c's in the way you like.
When you click on this tab,
you will see a table which will show you the operative a/c wherein you
will have the option to choose either detailed or mini statement. On clicking
the detailed statement, you will come to a page where you will have to
fill the account criteria which would ask you to choose the a/c, date
range, amount range, cheque number, last no: of transactions etc.
You can even choose the order in which
you want the statement.
You will also be given a
choice of format such as whether you want the details to be displayed
on screen, or want to save it as plain text, or as MS money format etc.
On clicking mini statement
you will see the details of your a/c for the last 10 transactions.
From the same page you also
have the option to see individual a/c's or all the a/c's by choosing the
relevant option under the view tab.
Top
What are echeques?
Now you can transfer funds
to any person of your choice in India using the ICICI Bank echeques.
On clicking the tab you will
see the following 3 options:
- Transfer funds to your own a/c. This
happens immediately.
- Transfer funds to any ICICI Bank a/c
across India: for this you will have to register a payee. This can take
upto 1 working day as the payee has to be approved by the bank.
You will come to the option which
says select a transaction:
Add payee
View payee
Delete payee
Make a transfer
- Transfer funds to non ICICI Bank across
cities across India (currently possible in 8 cities): you would get
the following options:
Add an echeque payee: you can add
a non ICICI Bank a/c holder as an echeque payee. This is a one time
regn.
Make a payment. By choosing this
option, you can make payment to the regd payees.
List of regd payees: you can view
the list of payees who are regd.
Show payments made: you can view
the payments you have made by clicking on this tab.
Top
What is Bill Payment online?
This is a facility to make
online payment of your utility bills like telephone, electricity, mobile
etc.
It requires you to have :
- ICICI Bank account
- ICICI credit card
The process of Bill Payment
is customer friendly .
How do I register
for Bill Payment?
- If you are an ICICI Bank Internet Banking
customer, login and select Bills.
- If you are a first-time user, click on
'Register for a New Biller' to view the entire list of Utilities we
have tied up with. This is a one-time registration and is done online.
- Your Personal List of Billers can be
created. This permanently stores your Bill Data of relevant billers.
- Select the utility you want to register
for, e.g. MTNL, and add to your Personal List of Billers by entering
the relevant details.
How do I make a
payment to a biller once I am logged in?
- To initiate a payment, select the 'Make
a Payment' option. This will display your Personal List of Billers.
- Select the biller to whom you want the
payment to be made. Specify the amount and the date on which the payment
is to be made. Once you confirm the transaction, our system will automatically
debit your account and pay the biller on the next working day.
- Payments can be scheduled for a future
date.
- Each payment has a unique Payment Id
and its status can be checked (successful, pending, etc), whenever you
desire.
- You can still continue to make payments
through other payment channels.
View last payments
This system also facilitates your viewing
the bills paid over the past 6 months.
This can be done biller-wise or date-wise.
Top
What
are these requests I can make under the banking section?
You can make any of the following
requests:
open a Fixed Deposit
open a recurring deposit
apply for Quantum optima
Intimate loss of an ATM card
make a stop cheque request-online
cheque status Inquiry-online
order a cheque book
apply for debit cards
apply for phone banking
mobile commerce (if you have phone
banking relationship number)
mobile commerce (if you do not have
phone banking relationship number)
Top
What all can I do in the customise section?
You can can modify your email
address, change the preferred date and amount format.
You can also change your ICICIBank.com
password. (both your login as well as your transaction password)
Top
What is write to a/c manager?
Customer can communicate
through this secure channel with the a/c manager and look for replies
on the logged in Welcome page
Top
What does
this tab Cheque book Inquiry mean?
This will give a status of
your cheque, whether it has been paid, stopped or is unused.
Top
What is this tab apply for a debit card for?
You can make this request
online by agreeing to the Terms and conditions.
Top
How do I request for a/c statement by email?
You can make a request for
this either online through the website or offline through the request
form available at the branches.
Top
Credit card transactions : Under your credit card section you will see
the following left menu tabs. Let us take a look at what they mean?
Application
Status
Irrespective of whether you have
applied online or offline, online status is available
Last statement
This would give details of your previous
credit card bill.
Current
Statement
This would give details of
your current credit card bill and is similar to the physical statement
received by you.
Payment
Status
This tab on clicking would
give you the following information:
Last payment received date : date of
last payment received
Last payment amount: amount of last
payment made
Payment due date was: payment due date
for the current bill
Next Statement date
Auto
Debit
This is an online facility
for online debiting of your ICICI Bank A/c to honour your credit card
payments. This is a one time activity to give instructions for online
debit (takes 3 working days to get
active)
Add-on
-card
You can submit an online
request for a non photo add on card.
Dial-a-draft
You can request for demand
draft online. This would be shipped to your current mailing address of
the credit card within 4 working days of submission of request. The amount
of draft request should not be more than the available cash limit
Duplicate
Pin Request
The PIN is shipped to the
customer within 7 days of submission of the request at the chosen mailing
address.
Subscribe
to credit card statement by email
You can subscribe for it
online only and this can be received in conjunction with the physical
statement also
Alerts
You can set the alerts that
you wish to receive on the Inbox (on the credit cards page) or at an email
id provided by you for the following:
Payment due date reminder
Card approaching credit limit.
Top
|