Claim Procedure

For Cashless Settlement

• Inform our help line numbers mentioned below to register a claim. You can get in touch with us at the following:
  Telephone- +91 11 5189 8868
  Fax- +91 11 5189 8801
  E-mail- travelclaims@icicilombard.com
• TPA would validate and authenticate the claim
• TPA settles bills directly with hospitals/ provides remittance

For Reimbursement Settlement

• Inform our help line numbers mentioned below to register a claim. You can get in touch with us at the following:
  Telephone- +91 11 5189 8868
  Fax- +91 11 5189 8801
  E-mail- travelclaims@icicilombard.com
• TPA would validate and authenticate the claim
• The insured must submit the required documents and completed claim form as per TPA guidance
• TPA would check and reimburse payments within 7 days

Documents Required

• Duly completed and signed claim form
• Policy copy
• Air ticket jacket / boarding pass

Additional Documents Required

For Health Cover

• Original Doctor’s statement mentioning the ailment and treatment prescribed
• Original hospital bills / receipts for the amount fully settled. In case of unsettled hospital bills, to furnish the original payment receipts, which give a clear indication that, the amount due to the hospitals have been settled in full

For Delay of Baggage

• Original receipts for emergency purchases made during the period when the baggage was delayed
• Letter from airline as to when the baggage was returned back to the insured and if any compensation is paid for settlement of claim for delay of baggage

For Loss of Baggage

• Property Irregularity Report issued by the airlines.
• Letter from airline confirming that the baggage has been permanently lost
• And if any compensation is paid towards settlement of claim Description of items lost along with relevant bills (bills are must for items valued in excess of USD100)

For Loss of Passport

• Receipts for obtaining duplicate passport / travel documents
• Made to embassy of India for making duplicate passport, Emergency
• Certificate issued by embassy of India; stamps, cost of a professional account or solicitor (Excluding any transportation involved in getting duplicate passport.)