Claim Procedure

For Cashless Settlement

Inform our help line numbers mentioned below to register a claim. You can get in touch with us at the following:
Telephone- +91 11 5189 8868
Fax- +91 11 5189 8801
E-mail- travelclaims@icicilombard.com
TPA would validate and authenticate the claim
TPA settles bills directly with hospitals/ provides remittance

For Reimbursement Settlement

Inform our help line numbers mentioned below to register a claim. You can get in touch with us at the following:
Telephone- +91 11 5189 8868
Fax- +91 11 5189 8801
E-mail- travelclaims@icicilombard.com
TPA would validate and authenticate the claim
The insured must submit the required documents and completed claim form as per TPA guidance
TPA would check and reimburse payments within 7 days

Documents Required

Duly completed and signed claim form
Policy copy
Air ticket jacket / boarding pass

Additional Documents Required

For Health Cover

Original Doctor’s statement mentioning the ailment and treatment prescribed
Original hospital bills / receipts for the amount fully settled. In case of unsettled hospital bills, to furnish the original payment receipts, which give a clear indication that, the amount due to the hospitals have been settled in full

For Delay of Baggage

Original receipts for emergency purchases made during the period when the baggage was delayed
Letter from airline as to when the baggage was returned back to the insured and if any compensation is paid for settlement of claim for delay of baggage

For Loss of Baggage

Property Irregularity Report issued by the airlines.
Letter from airline confirming that the baggage has been permanently lost
And if any compensation is paid towards settlement of claim Description of items lost along with relevant bills (bills are must for items valued in excess of USD100)

For Loss of Passport

Receipts for obtaining duplicate passport / travel documents
Made to embassy of India for making duplicate passport, Emergency
Certificate issued by embassy of India; stamps, cost of a professional account or solicitor (Excluding any transportation involved in getting duplicate passport.)

Insurance is the subject matter of solicitation.
Insurance brought to you from ICICI Lombard General Insurance Co Limited Misc 1, 13, 29, 30, 34B, 46, 50. ICICI Bank Limited has a referral arrangement with ICICI General. The contract of insurance is between ICICI General and the Insured, and not between ICICI Bank Limited and the Insured. Nothing contained on the Website shall constitute or be deemed to constitute an advice, an offer to purchase or an invitation or solicitation to undertake any activity or enter into any transaction relating to the Insurance Products. Participation by ICICI Bank's customers is on a purely voluntary basis and there is no direct or indirect linkage between the provision of the banking services offered by the Bank to its customers and their usage of the product or participation in the scheme. For more details on coverage, terms and conditions, please read the policy document carefully before conducting a sale.