In case of a claim, you can call our toll free number at 1800 209 8888, alternatively email us at insuranceonline@icicilombard.com.

You may also write to the following address to log a claim:

ICICI Lombard General Insurance Co. Ltd.
2nd Floor, Zenith House, Keshavrao Khadye Marg,
Opp. Race Course, Mahalaxmi,
Mumbai – 400 034

Inform the call center with policy details. Click here for the call center numbers.
Provide relevant information, which includes your policy and other details regarding your claim. Consequently, your claim request is authenticated and is escalated to the company's claims department.
Company's claims department validates and registers the request. They appoint a surveyor within 48 hours.
The insured submits all the relevant documents to the surveyor. The surveyor submits the Final Survey Report (FSR) along with the documents within 7 days.
If surveyor is not appointed, the company's claims department sends a letter of requirement for submitting documents to the insured within 24 hours of claim intimation.
On receipt of documents, the claims department processes the claim within 7 days. On approval of the claim, a letter is send to the insured giving the approved amount of settlement along with the discharge voucher.
Payment cheque is released on receipt of the signed discharge voucher.