Form Track Status of your
Service Request / Transaction
Important Points to Know before you Initiate an Address Change in your Account
1. Only a Primary Applicant can initiate an address change.
2. The signature on the address change form must match the signature in the Bank's records. In the case of mismatch in signature, please fill the signature-change related details.
3. Your account status has to be "Active". If there are no transactions in the account for more than 15 months, the account is marked "Inactive". Similarly, if there are no transactions in the account for more than 18 months, the account is marked "Dormant". If your account is in Dormant/Inactive status, please select the account activation option and indicate your Customer ID on the form.
4. Valid Passport details: If your passport has expired or a new passport has been issued after you got your account opened, please give us your latest passport copy with the address change form.
5. Address Proof: In the case of address-change either in your overseas address or Indian address, please provide appropriate address proof
6. If the country of residence indicated in Permanent address or Communication address has changed (e.g. France to Germany), please provide passport and visa copy in addition to the address proof.
Please refer table below for acceptable address proofs.

Proofs to be submitted in the name of Primary Applicant. No address Proof will be accepted in the name of Joint Applicant. Address Proof is mandatory for both Overseas and Indian Address.

Incase your address proof and visa is not in English, please provide a duly notarized translated copy in English.

Valid Proof (Any one) Criteria of Validity For India Address Proof For Overseas Address Proof
1) Passport copy
Valid for at least 3 months from the day it is submitted as address proof.
yes yes
2) Utility bills (any one from the list below)
(a) Electricity bill
(b) Landline telephone bill
(c) Post-paid Mobile phone bill for USA, Canada, UK, EU, Singapore, Australia and Swirzerland can be accepted without KYC cheque

For GCC, Japan, Thailand and New Zealand, KYC cheque would be required along with the post-paid mobile phone bill.
(d) Gas bill
(e) Water bill
The date of issue of any of these utility bills should have been within the last 6 months.
yes yes
3) Credit card statement (Credit Card statement is acceptable only for USA, UK and Canada)

The statement should have been issued within the last 6 months prior to the time of placing the address-change request. Credit Card statement (MasterCard, American Express, Visa and Diners Club cards) issued by banks in the list available at the following links:
 - For list of banks (US), Click here
 - For list of banks (Countries other than US), Click here.

or

Credit card statements (MasterCard, American Express, Visa and Diners Club cards) issued by Credit Unions in USA which are members of NCUA. The name of such credit union should appear on the official website of National Credit Union Administration NCUA i.e. www.ncua.gov/indexdata.html

NA yes
4) Rent receipt along with stamped/registered lease deed
The lease deed must be valid at the time of placing the address-change request.
yes yes
5) Letter from banker with stamp and signature clearly specifying that the mentioned address is the communication address and that tenure of relationship with the bank.
The period of your relationship with the bank should be more than three months.
yes yes
6) Latest premium receipt from any life insurance company.
1) Policy must be in force as on date.
2) Single premium payment covers will not be accepted.
3) Any premium paid more than 6 months ago will not be accepted as address proof.
4) First premium will not be accepted as address proof.
yes yes

7) Driving licence Issued by USA/UK/Switzerland/
Singapore/Australia/ Canada/ European Union countries (please click here for a list of European Unioncountries lis.) *

Non-driver ID card, issued by Department of Motor Vehicle (DMV), USA can be accepted as address proof.

Driving license from GCC countries (Only applicable if it mentions the address)

Handwritten/Provisional/Temporary/Learning Driving Licence will not be accepted. Also any handwritten/unauthorized alteration on driving licence is not acceptable.

Provisional/Temporary/Operator driving licences from USA, UK, Australia, Singapore, EU countries can be accepted as valid address proof.

For UK, Paper based driving license will be accepted.
yes
Only India-issued driving licence is acceptable
yes
8) Certificate from the postal office confirming address of applicant either on letterhead under office seal and signed by Post Master / Assistant Post Master.
  yes NA
9) Certificate by Village Extension Officer (VEO) / Village Head or equal rank officers. Issued either on letterhead or under office seal.
  yes NA
10) Person of Indian Origin (PIO) card
Must be valid at the time of placing the address change request
NA yes
11) Overseas Citizen of India (OCI) card
Must be valid at the time of placing the address change request
NA yes
12) NRIC card, Disembarkation card, Employment pass and Dependant pass from Singapore
  NA yes
13) US passport card (for USA)
  NA yes
14) Shop licence issued by government authorities with name and address mentioned.
Must be valid at the time of placing the address change request
NA yes
15) Letter from government postal authorities
NA yes
16) Notarised letter from employer mentioning name and address.
Issued within the last 6 months. Latest salary slip would be required if the letter is older than 6 months
NA yes
17) Address on Visa
The address on tourist visa and business visa will not be accepted as address proof.
NA yes
18) Residence Permit (Government-issued uinque identity document)
Following are the valid Government-issued unique identity documents:
1) Kuwait-Bataaka Madaniya (Civil ID)
2) Saudi Arabia-Iqaama (Residential permit)
3) Oman-Residence Card
4) UAE-Labour Card, Identity card issued by Government companies in GCC.
5) Bahrain-CPR (Central population registry) Card
6) Qatar-Residence Card
7) Singapore NRIC
8) USA-Residence Card
9) UK-Residence Card
NA yes
19) Council Tax bill (Only applicable for UK) Must be valid for 6 months. NA yes
(Only applicable for UK)
20) Bank statement
1) For all the bank statements / passbooks, there should be at least two customer-induced transactions in the last 3 months prior to the time of placing the address-change request. Typical customer induced transactions include ATM withdrawals, debit card transactions and cheques cleared.
For customers in USA, UK, Canada and Singapore, there should be at least two customer-induced transactions in the last one month.
2) Further the bank statement / passbook should not bear more than 3 cheque returns.
3) The list of the banks whose statements are valid can be accessed from the following links:
 - For list of banks (US), Click here
 - For list of banks (Countries other than US), Click here.
 - For a list of credit unions in the USA, please Click here.
yes yes
21) Property tax bill Must be valid at the time of placing the address change request yes NA
22) Municipal tax bill Must be valid at the time of placing the address change request yes NA
23) Health card (applicable for Canada and Denmark) Must be valid at the time of placing the address change request NA yes
24) Medicare card (applicable for Australia) Must be valid at the time of placing the address change request NA yes
25) Passports and travel documents issued by the United Nations Must be valid at the time of placing the address change request yes yes
If address proofs in the name of Primary Applicant not available, address proofs of blood relative can be accepted as follows:
Valid Proof Criteria of Validity Declaration
A) Annexure/Format of declaration for blood relative to be filled by Primary Applicant Blood relatives includes spouse, father, mother, sister, brother and child. Print Blood Relative
Declaration
B) Proof of relationship of that person with account holder Any One of the following
a) Passport
b) Birth Certificate
c) Marriage Certificate
d) Ration Card
e) Matriculation Certificate
f) School Leaving Certificate
g) Court Affidavit
C) Any one of the above address proofs in the name of the blood relative Please refer to the list above.
* Driving License issued in smart card or laminated with photograph and signature will be accepted
* Book type driving licence will also be accepted as proof of Indian address.