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I want to place on record my sincere appreciation to your Srirangam- Tiruchirapalli Branch Manager and staff for the excellent customer service they provide. It is friendly with commitment and involvement. Srirangam Branch Manager and the staff prove time and again that counter is the best selling point and without a doubt it creates a very good impression among the local people and serves as a good advertisement there by making other banks work hard to keep up with the competition. Kudos and appreciation to the entire team of Srirangam Branch staff led by their team leader-Manager. Good luck. ~ Ramesh Vijayaraghavan, Srirangam, May 27, 2009, Channels -Branch Banking Experience Till date the experience has been wonderful with ICICI Bank. I pay my utility bill through ICICI Bank Credit Card and I must say the service is efficient. There have been no instance of default by the bank and I receive regular statements of my card. Keep up the good work. I have been holding an ICICI Bank Credit Card for many years and never felt any need to switch over to any other bank. The Customer Care has been excellent in resolving my issues promptly, thus, increasing my loyalty towards the bank. I called up Phone Banking on the Hyderabad number (040 23128000) and spoke to Ms Vijayshree a few minutes back. I am extremely happy with the way Ms. Vijayshree handled my query into a duplicate transaction with a merchant. She was very professional and helpful in the right manner. Such people can make customers feel safe and happy. With the growing frustration of customers on the behaviour of call centre personnel in India, she was a delightful exception and could make the growing dissatisfaction drive the opposite way.Such people are an asset to the organization and are welcome to customers. I would request you to get my mail read to Ms. Vijayshree in front of her team and her manager. She makes ICICI Bank the best choice for customers! ~ Sujit Mukherjee, Hyderabad, May06, 2009, Channels-Customer Care I am serving in Rawatbhata 55 km away from Kota. Only ICICI Bank ATM is there in Rawatbhata. Hence for all our account related information and updating information such as address change and pin generation, it is not easy to go to Kota Branch frequently. Your 24 hour Customer Care support is very useful for account holders of Rawatbhata. Recently from Rawatbhata I was able to change my mailing address with the help of Customer Care numbers. We always feel ICICI Bank is near us because of its Customer Care support. I am thankful to ICICI Bank and Customer Care team for that. I have been a customer of ICICI Bank for last 10 years. I have seen the changes happening right from the days it started the ATM services and inculcated the culture of Any Time Money in India in a big way. Recently, I visited the branch and wanted to deposit the cash. And I was very happy with the cash depositing machine which was installed there. I really appreciate the initiative and approach of the bank towards the application of various technologies in the banking field and thinking beyond boundaries to make the customer satisfied. My greetings and best wishes to the Management and the Staff for the efforts and ideas for make the bank so customer friendly and the leading private bank in the country. Thanks and regards. ~ Satish, Pune, May 09, 2009, Channels - Branch Banking Experience Thanks to ICICI Bank for its world class banking facility. Its best suited for people like me who have multiple deposits/withdrawals in a day. ICICI Bank helps me to keep myself abreast of every transaction in my account by SMS alert facility. I use its mobile banking facility if Internet/GPRS is not available at any moment. I find my bank moving with me whether I am in India or abroad. Many thanks to ICICI Bank for making my life hassle-free. I really value ICICI Bank Credit Cards, which are the best in all ways in the market. First, they are free for life. Second, ICICI Bank offers the best discounts, tie-up deals with third parties all round the year, be it travel, food, shopping, entertainment or anything else. Third, their liaison with i-mint gives the best way to track, organize and redeem my earned points. i-mint gives us such a broad variety and quality products to choose from. Fourth, ICICI Bank's Internet Banking is so user friendly and offers everything to make it fun to interact with. It provides everything a customer expects, although they can work a little more on security. Fifth, Customer Service is working around the clock and is friendly and ready to help you instantly as they are well-trained. Sixth and the best of all, ICICI Bank's instant alerts on my mobile phone on all major purchases on my credit card makes me feel sure and relaxed that I will be always kept informed if any forged transactions happen on my credit card. Thanks ICICI Bank for your wonderful products and service! I would like to appreciate Ms. Ritu Sabharwal’s services at Videocon tower Branch in New Delhi. She always serves customers with a smile and is always ready to help. ICICI Bank should be proud to have her in their bank. A very hardworking employee of ICICI Bank! Thanks Ms. Ritu for all the help. ~ Nitin Dawar, New Delhi, May 20, 2009, Channels -Branch Banking Experience I am a proud customer of ICICI Bank Credit Card for more than 10 years and it has been a pleasurable experience all through. I hardly had any major issues and for the minor ones, I got them resolved quickly either through an email or through a phone call to their Customer Care. ~ Anand, Chennai, May 06, 2009, Products – Cards I am really happy to place on record the services rendered by the Subramaniapuram Branch of ICICI Bank in Madurai. All the staff is customer friendly. I want to make special mention of Ms. Yogamathi whose approach to all the requirements of customers is praiseworthy. ~ V Sivakumar, Bangalore, May 12, 2009, Channels -Branch Banking Experience Hello ICICI Bank. I am the son of Sri A.K. Srivastava, who is a proud customer of your prestigious bank. Without getting into those details, I want to share what happened recently. A few days back I had been to ICICI Bank branch in Sector 18 Noida, for encashing a cheque from my father. It actually took me an hour or so waiting in the queue as the next two days were holidays and due to some reasons one more holiday was scheduled. But when I got my turn I was attended by your employee Talat (sorry for not remembering the full name). And trust me that hour of waiting was simply not an issue against her tender behavior. My father had always been attended to by her and my father always smiles after the job is done. Seriously I wish her good luck on behalf on my entire family. This sensitive behavior would actually attract many customers towards your services. Even I am a Syndicate bank user, but have never received such a polite and sincere response. And with executives like Talat in your bank, I would not mind being an ICICI Bank customer. Thank you! ~ Akash, Noida, May 06, 2009, Channels -Branch Banking Experience
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