We always aim to resolve your problem completely within the quickest possible time. If you think that your complaint has not been handled correctly or there has been a delay in resolving the issue to your satisfaction please write to us. Our Senior Management will look into the issue at the earliest.
 

 How you can reach us


Click here for a Complaint Form.
Please fill it up and post it to the address indicated on it.

OR
 

Click here to send an email to:
Harshil Mehta
Head-Customer Service Quality
Nodal Officer

 
 

If you are not satisfied with the response or resolution provided by us, you may write to the Banking Ombudsman.Click here to know more about the Banking Ombudsman Scheme 2006.

 

  
 

Please ensure that you provide us with the following details:

  • Full name
  • Account details, if you are an existing customer of ICICI bank
  • Valid service request number for your complaint, if applicable
  • Contact information (address, telephone number and e-mail address)
  • A clear description of your complaint
 
Untitled Document
Please change your Internet Banking password regularly.
Please ensure that your login password and transaction password are not the same.
Your password must be a combination of alphabets, numerals and special characters
(!@#$%%^&*).
Please do not use words that can be guessed easily like your spouse's name, pet's name, building number, date of birth, etc. in your passwords.