Thank you for your time and effort in telling us about your problem. Resolving your problem helps us review our processes and take necessary steps to prevent recurrence.

How you can let us know

	Click here to send us an e-mail

	Visit the Help Desk at any Branch or drop us a line at our Branch / ATM / Bank@Home DropBox

		Call our 24-hour Phone Banking numbers

		Write to us at: ICICI Bank Limited ICICI Bank Phone Banking Centre P. O. Box No. 20 Banjara Hills P. O. Hyderabad 500 034, India

Please ensure that you provide us with the following details:

Full name
Account details, if you are an ICICI Bank customer
Contact information (address, telephone number and e-mail address)
A clear description of the problem.

How we will respond

We aim to respond to your complaint with efficiency, courtesy and fairness.You can expect a response to your complaint within 2 business days.

When you make your complaint on the phone or by email, the action that will be taken to resolve your complaint and the time required to do so, will be explained to you. You will also receive a unique service request number for your complaint. Please use this number for any future communication relating to that particular complaint.

If you are still unhappy and would like to escalate your complaint please click here.

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	Please change your Internet Banking password regularly.
	Please ensure that your login password and transaction password are not the same.
	Your password must be a combination of alphabets, numerals and special characters (!@#$%%^&*).
	Please do not use words that can be guessed easily like your spouse's name, pet's name, building number, date of birth, etc. in your passwords.