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Mobile Banking FAQ'sFrequently asked questions on ICICI Bank Alerts 1. What is ICICI Bank Mobile Banking? Why should I apply for it? 2. What are ICICI Bank Mobile Banking Alerts? 3. Can I avail of the ICICI Bank Mobile Banking facility? 4. What are the alerts that I can subscribe for? 5. How often will I receive the alerts? 6. How can I subscribe to ICICI Bank Mobile Banking? 7. Are there any other prerequisites for availing of the ICICI Bank Mobile Banking facility? 8. Do I need to be registered with any particular service provider to receive Mobile Alerts? 9. Do I need a special phone for Mobile Alerts? 10.How
will I know that I have received an ICICI Bank Mobile Alert? 12.What should I do if I change my mobile phone number? 13.Are there any charges for the facility? 14.What should I do if I have further queries on this facility?
1. What
is ICICI Bank Mobile Banking? Why should I apply for it? Bank Alerts - Cheque return, salary credit and debit/credit of large amounts as specified by you Credit Card
Alerts - Approaching credit limit and due date of payment of
your credit card bill. The ICICI Bank Mobile
Banking facility keeps you updated while you are on the move. 2. What are ICICI Bank Mobile Banking Alerts? ICICI Bank Mobile Banking Alerts is a facility through which you receive the latest information about your bank account, credit card account and demat account. Alerts are sent
to your mobile phone number as registered by you with the Bank. 3. Can I avail of the ICICI Bank Mobile Banking facility? All ICICI Bank customers having a Savings Bank Account, Credit Card (not being an Add On Card) and Demat Account can avail of this facility. As and when alerts are introduced for other ICICI Bank products, we will inform you through our website, www.icicibank.com/pfsuser/channels/mobile/mobile.htm 4. What are the alerts that I can subscribe for? Currently,
we provide the following alerts depending on your account(s) with
us: A.
Banking Alerts
* Subject to the appearance of the word 'salary' in the narration of salary credit. B. Credit Card Alerts
C. Demat Alerts
We will be introducing more alerts, of which we will inform you through our website, www.icicibank.com/pfsuser/channels/mobile/mobile.htm. 5. How often will I receive the alerts? Depending on the type of alerts you select, you will receive the alert(s) as and when the particular event happens. However, in the case of Approaching Credit Limit, the alert is sent at the end of the day. 6.
How can I subscribe to ICICI Bank Mobile Banking?
7. Are there any other prerequisites for availing of the ICICI Bank Mobile Banking facility? For Mobile Alerts, you
also need to have a mobile phone with a connection on which these
SMS alerts can be sent to you. 8. Do I need to be registered with any particular service provider to receive Mobile Alerts? You need not be registered with any particular service provider. All customers with mobile phones where the service provider supports the SMS facility will be able to avail of this facility. 9. Do I need a special phone for Mobile Alerts? No, all you require is a normal GSM/CDMA mobile phone to receive Mobile Alerts. The CDMA mobile phone service provider should have activated the SMS facility for you to avail of our Mobile Alerts. 10. How will I know that I have received an ICICI Bank Mobile Alert? Mobile alerts will be received on your mobile phone. The message alert tone set by you will indicate that a new message has arrived. 11. Can I access the alerts when I am abroad? You need to ensure that you have subscribed for international roaming facility for your mobile phone connection and you have switched your mobile phone on. 12. What should I do if I change my mobile phone number? For Banking alerts and Credit Card alerts, you may simply log into www.icicibank.com or contact our 24-hour Customer Care and update our records. For Demat alerts, please fill and submit the Mobile Alerts Registration Form to any ICICI Bank branch offering demat services. 13. Are there any charges for the facility? All ICICI Bank Mobile Banking request services are currently FREE. When you receive information from ICICI Bank Mobile Banking in response to your request, the service is FREE of charge. However, mobile alerts initiated by the Bank and reporting transactions in your account are chargeable according to the tariff displayed in the section "Service Charges & Fees" of our website. All updates of the fees would be put up on our website www.icicibank.com/pfsuser/channels/mobile/mobile.htm for your reference. ICICI Bank reserves the right to change the charges for this facility. 14. What should l do if I have more queries regarding this facility? If you have any queries on the ICICI Bank Mobile Alert facility, you may write to the Account Manager for clarification. To write to the Account Manager, log into www.icicibank.com with your user ID and log-in password and select Bank --> Requests --> Write to ICICIBank.com.
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