How
are Xpress rewards points calculated?
For every Rs. 200 spent on eligible purchases, you will receive 1 reward point. For example if you spend Rs. 15000, you will receive 75 reward points. This will be applicable for primary, as well as add-on cards. If your spends exceed 75000 in a calendar year, your subsequent spends will fetch you 4 Reward points for every Rs. 200 eligible purchases. Eg. Spends of Rs. 100,000 in a calendar year will fetch you 375 points for the first Rs. 75,000 and 125 x 4 for the next 25,000 spent on your card. If your spends exceed 200000 in a calender year, your subsequent spends will fetch you 6 Reward points for every Rs. 200 eligible purchases. If your spends exceed 300000 in a calender year, your subsequent spends will fetch you 8 Reward points for every Rs. 200 eligible purchases. If your spends exceed 400000 in a calender year, your subsequent spends will fetch you 10 Reward points for every Rs. 200 eligible purchases.
What
card transactions are not eligible to earn rewards points?
Cash
withdrawals, interest charges, card fees (joining, annual, renewal),
balance transfers, demand drafts, service charge transactions,
disputed transactions, payments to other ICICI Bank accounts,
purchase of foreign exchange, EMI transactions and travellers
cheques and other insurance charges.
How
long can I keep my reward points before exchanging them for rewards?
Your
ICICI Bank reward points are evergreen and hence you can keep
adding your points on your valid ICICI Bank Credit Card and exchange
the points anytime before cancellation of your credit card.
When
can I not redeem my reward points?
You cannot redeem your reward points when your ICICI Bank Credit
Card is delinquent or your account has been closed for credit/performance
reasons or if you have exceeded the credit limit on your card
or your card is temporarily blocked for usage due to fraud/loss
or if you have accumulated less than 500 points or you have requested
for a gift after cancellation of your card.
Can
I redeem my reward points and have the gift sent to someone else?
The rewards
will be delivered to your mailing address, as per our records.
In case you are not available at your mailing address, the gifts
will be redirected to your non-mailing address.
In case you have changed your mailing
address recently, please allow us 3 working days to update our
records with the new address before placing a redemption request.
This will ensure that the gift is despatched to the correct
address.
Is
there any handling charge for the gifts?
There
are no handling / courier charges for gifts in the new programme.
How
will I know about the reward points that I have accumulated?
Your
ICICI Bank Credit Card monthly billing statement mailed to you
has a separate column, which shows your reward points earned
and redeemed. Your reward points will not reflect immediately
after a purchase, but will reflect when the transaction appears
in the statement.
How
do I redeem my reward points?
You can
redeem your bonus points through www.icicibank.com.
To redeem your bonus points against a web-enabled ICICI Bank
credit card, login in to the site using your Internet Banking
user-id and visit the "Reward points" section on
the Credit Card page. To web-enable your credit card fill
up the account linking form available on the site once you
log in with your Internet Banking user-id. This form can also
be requested through the ICICI Bank Call centres.You
could also redeem your reward points or request for gift vouchers
by calling the ICICI Bank customer care centre in your city.
Is
there a restriction on the number of times I can redeem my
reward points?
Once
an order has been placed, a second request cannot be placed
for the same item on the same day.
Can
I change or cancel orders once placed?
No
changes or cancellations would be allowed once orders are placed.
When
will I receive my rewards?
Please
allow 1 week for processing and delivery of rewards unless specified
otherwise.
Can
I redeem my reward points even after the card has been cancelled?
Redemption
of reward points on cancelled/expired cards is not allowed.
Can
I combine my points from different ICICI Bank Credit Cards?
In
the current system the points from different ICICI Bank Credit
Cards cannot be combined.
I
am a Corporate Credit Card member, am I eligible for the extra
points depending on the spends?
Corporate credit card members are not eligible for the extra points. The corporate card members will only earn 1 reward point for every Rs. 200 spent irrespective of their spends.
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