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What should I do if my card is lost or damaged? |
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nform our ICICI Bank 24-hour Customer Care Centre. immediately. They will block your lost/damaged card instantly and a new card will be delivered to you within seven days. |
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Can I retain my credit card if I emigrate? |
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Credit cards (including global cards) are issued to resident Indians only. Therefore, under RBI guidelines, you have to clear your outstanding and surrender your credit card to the issuing bank if you are proceeding abroad on employment or on emigration |
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Can I use my credit card for expenses on the Internet? |
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Yes, your credit card can be used for expenses on the Internet. However, the Reserve Bank of India prohibits its use for certain expenses on its banned list like football pools, sweepstakes and lotteries. |
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What do I do if my credit card is declined? |
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Please call us at our 24-hour Customer Care Centre. |
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How do I protect my credit card against fraud or theft? |
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These tips are important and universal: |
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Sign your card as soon as you receive it! |
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When you use your card at an ATM, enter your PIN in such a way that no one can memorize your keystrokes. |
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Don't leave your receipt behind at the ATM. Your PIN and account number from a discarded receipt could make you vulnerable to credit-card fraud. Also, don't throw out your credit-card statement, receipts or carbons without first shredding them! |
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Never give your credit-card number over the telephone unless you initiated the call. |
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Even when you place the call to a legitimate merchant, never give out your card number over a cordless phone. One common scam is when someone calls you "back" right after you place an order, claims to be from the merchant and tells you that there was a problem with your card number, so would you mind giving it to them again? The safest thing to do is to ask them to read out the number they have, and then change any incorrect numbers. |
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Ignore any credit-card offer that requires you to spend money upfront or fails to disclose the identity of the card issuer. |
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Make certain you get your card back after you make a purchase (one good habit to observe is to leave your wallet open in your hand until you have the card back). Also, make sure that you personally rip up any voided or cancelled charge slips. |
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Always keep a list of your credit cards, credit-card numbers and toll-free numbers handy, in case your card is stolen or lost. |
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Check your monthly statement to make certain all charges are your own, and notify the card issuer of any errors or unauthorized charges immediately. |
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How do I use my credit card? |
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Please check out the Usage Guidelines for credit cards. |
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Query on Cash limit reduction |
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As a standard banking practice, we review our cash withdrawal policies on credit cards regularly. |
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Based on the recent review, cash limits for all ICICI Bank Credit Card customers are being reduced. |
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However, the overall credit limits remain unchanged. |
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How do I update my Mobile number/Email address |
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You may update your mobile number/e-mail ID through any of the following channels:
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Internet Banking: |
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Login to www.icicibank.com with your user ID and password |
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Click on “Credit Card” option |
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Under "Credit Card Alerts" on the left side of the page, click on “Alert Subscription” |
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Phone Banking: |
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Call our 24-hour Customer Care. Our customer service executive will assist you. |
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Enter your 16-digit credit card number and your 4-digit PIN (personal identification number) or your DOB. |
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To know the Customer Care number, please click on the link below: |
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http://www.icicibank.com/pfsuser/customer/cuscarenos.htm |
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Want to know why interest charges are levied |
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When a credit card is used to make a purchase or cash withdrawal, the transaction reflects in the credit card statement. |
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If the payment made is less than 'Total Amount Due', appropriate financial charges are levied.
If the statement shows that the dues outstanding have not been completely cleared, applicable financial charges would be levied. |
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Queries related to Insurance Policy |
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For queries related to insurance policies, please contact ICICI Lombard on toll-free no.18002098888.
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You may also write to:
ICICI Lombard General Insurance Company Ltd,
Customer Support Team,
4th Floor,
Interface 11,
Office No 401 & 402,
New Link Road,
Malad (W),
Mumbai - 400064. |
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You may also login at www.icicilombard.com and click on "Customer Support" and then on "Grievance Redressal" to communicate your complaint. |
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Want to change my User id |
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You may change your user ID by following these steps: |
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Login to the Internet Banking channel with your user ID and password
On the extreme top of the page (in the middle), you will find the option "Change User ID" |
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This service allows you a one-time change of your Internet Banking User ID. Once you make the change, you will need to use the new user ID for all future logins. |
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Query on Stop Bill Payment |
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To help us process your request, please call our 24-hour Customer Care Centre. |
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To know the Customer Care number, please click on: |
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http://www.icicibank.com/pfsuser/customer/cuscarenos.htm |
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Transactions not reflecting on Internet Banking |
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The transactions done through credit card but yet to be settled by the merchant will be blocked in your card's credit limit. These transactions will not be shown when you check your account through the Internet Banking channel. The merchant may settle the transactions in 15 days' time from the transaction date. If not, the blocked amount will be released. |
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If the merchant settles the transaction, it will be billed in your next credit card statement and you may pay for it by the due date. |
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Credit Limit |
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What if I cross my credit limit? |
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If you make a transaction that exceeds your available credit limit, ICICI Bank will use its discretion and decide whether or not to approve the transaction. If the transaction is approved, an over-limit charge would be levied to the card account. The over-limit charge is 2.5% of the amount by which the credit limit is exceeded (subject to a minimum charge of Rs.500). |
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What is a temporary credit-limit enhancement? |
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There will be times when you feel the need for an increase in your credit limit to enable you to make increased purchases on your card. To avail of temporary credit-limit enhancement, all you need to do is call our 24-hour Customer Care
Centre and make your request. ICICI Bank can increase your credit limit at its discretion.
Please note that this facility is available only after 9 months of membership and based on credit history |
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What is a self-set limit? |
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You can pre-set the monthly spending limit on your supplementary/add-on credit card. Any transactions over the specified 'Spend Limit' will be declined. |
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Revolving Credit |
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What is the revolving credit facility? |
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When you receive your bill, you have the flexibility of selecting any of the following payment options: |
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Pay the total amount due. |
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Pay only the minimum amount due. |
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Pay any amount ranging from the minimum amount due to the total amount due. |
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Should you opt for either of the last two options, then the unpaid amount due is carried forward to the next billing period. This is referred to as the revolving credit facility |
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When do I start paying interest on new purchases if I am already revolving credit? |
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If you are revolving credit, fresh purchases attract interest from their respective dates of purchase. |
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What is the balance transfer facility? |
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Worried about the outstandings on your other-banks’ credit cards? Are the interest rates bothering you all the time? Here is a special offer just for you, which would surely help you get rid of your worries on interest charges.
The ICICI Bank balance transfer facility allows you to transfer your outstandings from your other-banks’ credit cards to your ICICI Bank Credit Card at interest rates as low as 0%.
Various attractive schemes like the ‘0% Balance Transfer offer’ and the ‘Life Time Balance Transfer offer’, along with zero documentation and crisp draft delivery make the ICICI Bank Credit Card balance Transfer programme the best in the market. To know more about this balance transfer facility and/or to apply for one, please click
here. |
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Will fresh purchases also attract interest if I use the balance transfer facility? |
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Your fresh purchases get the normal credit period for the first month. However, if at the end of the first billing cycle, your total amount due (including balance transfer) is not reduced to zero, your fresh purchases attract interest from the respective dates of purchase. |
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Are there any interest charges? |
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If you make a payment for the Total Amount Due before the Payment Due Date, no interest charges are applicable. Thus you can enjoy interest-free credit from the date of purchase to the date on which the payment is due. This can be as high as 50 days for Silver Card members and 52 days for Gold/Titanium/Platinum/Signature Card members!
If you send a payment for the "Minimum Amount Due" or pay any amount less than the "Total Amount Due", interest charges are applied on the outstanding amount and on any fresh charges that you incur subsequently.
However, for certain transactions
like cash withdrawals, interest charges would be applicable
from the date of transaction till date of payment.
If there are some unpaid "Minimum Amounts
Due" of previous statements, then these will also be added on
to the "Minimum Amount Due" of your current statement.
If you have for some reason exceeded your credit limit, then the amount by which you have exceeded the credit limit will also be added to the "Minimum Amount Due". |
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When will the interest charge stop? |
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If all outstanding charges are paid at any time, the interest charges will cease to apply immediately. |
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How are interest rates calculated on an ICICI Bank Credit Card? |
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Interest charges are applicable only if the cardholder chooses the part payment facility (revolver facility). It is governed by a rate of interest. The interest accrual is on the daily outstanding balance. The monthly application of interest happens on the statement date. |
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An example of calculation of interest, where the customer has made all retail transactions and no cash withdrawals: |
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*Formula: Principal amount x rate of interest x number of days.
Statement of Mr. Ramesh Kumar, holder of a Sterling Silver Card |
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| Statement Date |
1-Aug |
Details |
Amt |
1-Sep |
Detail |
Amt |
| Transaction Date |
15-Jul |
BATA |
600 |
3-Aug |
LEE |
500 |
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30-Jul |
Cafe Day |
100 |
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| Payment Date |
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20-Aug |
Cash Paymt |
600 |
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1-Sep |
Interest Charge |
40.52 |
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MAD |
100 |
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MAD |
100 |
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| TAD |
700 |
TAD |
640.52 |
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MAD - Minimum amount due
TAD-Total amount due |
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The interest of Rs.40.52 has been calculated as follows: |
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The total outstanding for the month of August was Rs.700 against which the Mr. Ramesh Kumar has made a part payment of Rs.600. Therefore, interest is charged. |
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1. On transaction dated 15-July-02 (Rs. 600) from transaction date up to statement date of 01.08.2002. |
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2. Then on TAD i.e. Rs.700 from statement date of 01.08.2002 up to part-payment date of 20-08.2002. |
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3. Then on balance 100 (700-600) from part payment date of 20.08.2002 to next statement date of 01.09.2002. |
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4. Finally, on the fresh purchases from 03-08.2002 up to 01.09.2002. |
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Calculation part: |
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600 x 2.95% x 18/30 days = Rs.10.62 |
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100 x 2.95% x 3/30 days = Rs.0.30 |
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700 x 2.95% x 20/30 days = Rs.13.77 |
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100 x 2.95% x 11/30 days =Rs.1.08 |
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500 x 2.95% x 28/30 days = Rs.14.75 |
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Total = (10.62+0.30+13.77+1.08+14.75) = Rs.40.52 |
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Settling the Bill |
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How do I read my monthly credit-card statement? |
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Please check out tips to read the monthly credit-card statement. |
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How do I pay my credit-card bill? |
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What is the auto-debit facility? |
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Auto-debit allows ICICI Bank account holders to give standing instructions to pay their credit card bills (either minimum amount or total amount due) directly through their bank account. Simply give a written instruction to ICICI Bank, or inform ICICI Bank’s 24-hour Customer Care
Centre. to debit the payment directly to your account every month. To know more, please click
here. |
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What happens if my cheque gets delayed in the post beyond the payment due date? |
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If your payment is not received by the Payment Due Date, a late fee is applicable and the outstanding amount attracts interest for the number of days by which the payment has been delayed. |
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What happens if I pay more than the total amount due? |
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TThe excess amount shows up in your monthly statement and is adjusted against future purchases. |
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What is the credit period? |
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| Card |
Payment due |
Maximum interest free period available* |
| Gold |
18 days |
48 days |
| Silver |
18 days |
48 days |
| Blue |
18 days |
48
days |
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*This is applicable provided the Total Payment due shown in the previous statement is paid in full. |
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What happens in the case of a disputed card transaction? |
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In the case of a disputed card transaction, please click here to download the Card member Dispute Form (CDF). After downloading the form, fill it up and post it to the address indicated in the CDF. ICICI Bank will get back to you at the earliest with the status of your transaction. |
