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 i - Assist  FAQ

 
What are the various services that I can avail from i-Assist?
What are the advantages of i - Assist?
How do I contact i-Assist?
Will I be charged extra for using i-Assist?
How does i-Assist charge me for what I have asked for?
 
What are the various services that I can avail from i-Assist?
Depending upon your credit card you can avail of the following services from i-Assist:
 
  • Pre-trip assistance
  • Hotel reservations
  • Flight bookings
  • Car rental and limousine service
  • Restaurant reservations
  • Sports events and entertainment bookings
  • Event bookings
  • Flower and gift delivery
 
 
What are the advantages of i - Assist?
The i- Assist team of highly trained professionals offers you services across the spectrum, whether you are in India or overseas. It is available on call round the clock, all through the year.
How do I contact i-Assist?
You can call i-Assist toll-free number 1800 11 3111* or 011-4189 8865.
* from MTNL/ BSNL landline.
 
Will I be charged extra for using i-Assist?
i-Assist is a complimentary service offered by ICICI Bank to our Signature, Platinum and Titanium credit card holders. You will not be charged for using i-Assist. You will be charged only for the actual cost of the services, e.g. cost of the ticket if you book tickets, and any delivery charges that are applicable.
 
How does i-Assist charge me for what I have asked for?
The cost of the service will be charged to your ICICI Bank Credit Card. All you will need to do is fax an authorization form to the i-Assist desk to charge your card for the requisite amount.

In most cases, the service provider will charge your card based on the authorization form. However in some cases where the service provider is not available, your card will be charged by our i-Assist partner, International SOS.
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