OTP FAQs
 
 

What is One Time Password (OTP) ?

One Time Password (OTP) has been introduced as an additional security feature by ‘ICICI Bank i-safe’ to protect your account from online fraud. OTP is a six digit code sent to resident customers on mobile and NRI customers on e-mail ID registered with ICICI Bank. OTP will be sent to you only when the system suspects unusual activity or change in your Internet Banking Access pattern and you will be asked to enter the OTP when you log in next.

OTP is confidential and should not be shared with anyone, even if the person claims to be an ICICI Bank official.

Please ensure that your mobile number and your email ID is updated with us to be able to transact online.

Why should I enter OTP when I have entered my user Id and login password ?

Besides your Internet Banking User ID and login password, you are required to enter a One Time Password in case our system suspects unusual activity/behaviour on your Internet Banking account.


When will I be asked to enter OTP ?

If we observe a change in your Internet Banking access parameters, you will be asked to enter OTP to access your Internet Banking account. OTP is confidential and should not be shared with anyone, even if the person claims to be an ICICI Bank official.

I am a Resident customer. What should I do if I do not receive OTP on my mobile number registered with ICICI Bank ?

If you hold a resident account, please check if the mobile number registered in your account is correct.

To update mobile number, resident customers can visit any ICICI Bank branch with photo identity proof.

If the mobile number is updated, resident customers have an option to send a request to receive OTP on mobile number. SMS IBOTP to 5676766 or 9837142424.

In case you have registered for 'i-safe' mobile application, you are required to generate OTP on your mobile handset. Click here to know more.

I am an NRI customer. What should I do if I do not receive OTP on my email registered with ICICI Bank ?

If you hold a NRI account, please check if the e-mail id updated in your account is correct.

To update e-mail ID, NRI customers can contact our 24-hour customer care.

How do I know which OTP should be entered if I receive multiple OTPs ?

If we observe a change in your Internet Banking access parameters, you will be asked to enter OTP to access your Internet Banking account. Every such login will generate a new OTP. You will have to enter this new OTP to access your Internet Banking account.

How do I access my Internet Banking account if I do not receive OTP ?

OTP is an additional security measure adopted by ICICI Bank to protect your account from online fraud. You are required to authenticate your login by entering OTP when we observe a change in your Internet Banking access parameters.

You can register for 'i-safe' mobile application and generate OTP instantly on your mobile handset. Click here to know more.

I am entering correct OTP but it still states incorrect ?

If you have tried to login multiple times, multiple OTP will be generated. Every new login will generate a new OTP. You will have to enter the new OTP to access your Internet Banking account.

Can I use the same OTP multiple times ?

No. OTP is valid for one login session. OTP is a dynamic password and is valid for the current session only.

I am being asked to enter OTP every time I login to Internet Banking. Why?

Flash Player needs to be enabled on your computer to ensure that OTP authentication is asked only when the bank observes a change in your Internet Banking access parameters.

If Flash Player is not enabled, OTP will be asked before every login.

How do I enable Flash Player ?

If you are using Firefox, Flash Player is installed as a Firefox plug-in. To make sure the Flash Player plug-in is enabled, follow the below process:

  • In Firefox menu, select Tools > Add-ons
  • Select Plugins in the Add-ons dialog box
  • Select Shockwave Flash in the list of plugins
  • If you see the Disable button, then the Flash Player plug-in is enabled. Close the dialog box
  • If you see the Enable button, then the Flash Player plug-in is disabled. Select the Enable button and close the dialog box

If you are using Internet Explorer, Flash Player is installed as an Internet Explorer add-on. To make sure the Flash Player add-on is enabled, follow the below process:

  • In Internet Explorer menu, select Tools > Manage Add-ons
  • Select Shockwave Flash Object in the list of add-ons (If you do not see Shockwave Flash Object in the list, then Flash Player is not installed for Internet Explorer)
  • If the status is Enabled, then the Flash Player add-on is enabled. Close the dialog box
  • If the status is Disabled, select the Enable. Close the dialog box

How do I install Flash Player ?

You can download and install Flash Player from the Adobe Flash Player Download Center.

How can I activate my user id ?

You can call our 24-hour Customer Care to activate your Internet Banking User ID.

How do I register for Mobile Banking services / How do I update my mobile number for Mobile Banking services?

Click here to register for mobile banking services. You can also register your mobile number at select ICICI Bank ATMs click here to view demo.

How do I update my e-mail id ?

Resident Customers

NRI Customers