FAQs
 
 

1. What is Corporate Internet Banking (CIB)?

Corporate Internet Banking (CIB) is ICICI Bank's powerful user-friendly online banking service that helps Corporate and Institutional customers to execute complex banking transactions from their desktops. ICICI Bank has been adjudged the 'Most tech-friendly Bank' by Business world.

Key facilities:

  • Single window view of all ICICI Bank accounts, mapped to a single user ID. This includes loans, deposits and linked accounts like channel partner, vendor and dealer accounts.
  • Intra and Inter Bank fund transfer using NEFT and RTGS
  • Bulk payments
  • Online Tax payment
  • Utility Bill payments
  • Trade Services
  • Cash Management Services which includes Cheque / DD printing, collections MIS, internet-based cheque writing, etc
  • Requests for Fixed Deposit( FD) opening, cheque book and cheque stop payment


  • Key Benefits:

    • 24X7 Banking Hours
    • Real-time access to all your account information
    • Customisation and Security - You can preset the information access, multi-level approval process and transaction authority for various employees, for complete security
    • MIS Integration - You can download your account statement in six different formats, including MS Excel or Text file
    • Audit Trails - You can track all logins and transactions by date/ User ID to monitor any misuse of access

2. How do I access Corporate Internet Banking (CIB)?

To access CIB, you need to have a current account with ICICI Bank and register for Corporate Internet Banking. On registration, you will be sent a Corporate ID, User ID, Sign-on and Transaction Password. Once you have received your CIB Account details, visit www.icicibank.com and then log-in to Corporate Internet Banking (CIB).

3. What are the various modes of fund transfer available through Corporate Internet Banking (CIB)?

Corporate Internet Banking offers one-to-one funds transfer to ICICI Bank and non-ICICI Bank accounts. You can transfer funds to multiple beneficiaries using Bulk File Upload through CIB. You can also make tax payments and bill payments through Corporate Internet Banking.

4. Is there any specific format for funds transfer using the Bulk Upload Facility?

Yes. Corporate clients need to create a Text file in the format mentioned here.

5. Is there any limit on the amount of funds that can be transferred through Corporate Internet Banking (CIB)?

Yes. You can specify user-level and transaction-level limits. The fund transfer amount limit can be specified for each of the Debit Accounts. You can also specify a fund transfer limit for each of your authorised users too. This is similar to assigning cheque signing powers to authorised signatories. If the limits are not specified in the form, left blank or mentioned as 'unlimited', the default limit will be Rs. 5 Lac per transaction.

6. How many approvers can approve a fund transfer?

The system supports multi-level approvals. You can specify the number of approvals for completing a transaction. The transaction will be processed once it has been approved by the final approver.

7. Can I transfer funds through Corporate Internet Banking (CIB) to non-ICICI Bank accounts?

Yes. You can transfer funds to non-ICICI Bank accounts. The Inter-bank Fund Transfers are routed through RBI NEFT or RTGS.

8. Can I use Corporate Internet Banking (CIB) for international fund transfers?

No. You can only transfer funds within India using Corporate Internet Banking. Please visit the nearest ICICI Bank branch to make a request for an international fund transfer request.

9. What are the security features of Corporate Internet Banking (CIB)?

At ICICI Bank, we use the following security systems to protect your account data.

  • Firewalls and data encryption systems
  • Login ID and passwords. A separate password for login to CIB and initiating the transaction.
  • Memory caches have been disabled in the browser to ensure that your data cannot be accessed by anyone by pressing the 'Back' button, once you have logged out.
  • Automatic Log Out if there is no activity for 10 minutes.

10. Can you integrate Corporate Internet Banking (CIB) with our ERP?

Yes. We can help you in integrating your account statements and bulk payment files with your ERP system. Host 2 Host integration facility is available through Corporate Internet Banking.

11. Can I offer any banking facilities to my Channel Partners?

Yes. Your Channel Partners can transfer funds to your company's account from their Corporate Internet Banking login. If you want to take control of these fund transfers, your Channel Partners can give a mandate to your company to debit their accounts. You can debit their account(s) and pool money in your company account.

12. Where can I get more information about Corporate Internet Banking (CIB)?

13. Do I need to submit any Board Resolution?

A Board Resolution is needed if you want to avail of Transactions Access through CIB. View a format of the Board resolution. You can also submit a letter in lieu of the Board Resolution with the Board resolution submitted at the time of account opening. Please click here for a format of the letter.

Note: The Board Resolution is not required for View Access alone.

14. Whom should I contact for any queries after I have submitted the form or for any operational issues regarding Corporate Internet Banking (CIB)?

15. Can I make a query regarding password activation via Fax?

Once your request letter has been faxed to 022-61374557 or a scanned copy e-mailed to corporatecare@icicibank.com, the passwords will be activated within 1 working day. If you still have a query, you may:

Note: Fax requests received before 5:00 p.m. will be processed on the same day.

16. What is the process for User ID activation?

To re-activate a User ID, please fax a letter on your company's letterhead to 022-61374557. The letter must contain the following details and be signed by the relevant user.

  • Corporate ID
  • User ID
  • 12-digit Account Number
  • Date
Please call our Corporate Care phone banking officers to know the status of the request.
Note: The requests received before 5:00 p.m. would be processed on the same day.

17. What is the process to be followed in case a password has been forgotten/ expired?

If you do not remember your password or a password has expired, click here to reset your password online.

18. What do I do after resetting my password online?

Once the passwords have been viewed, for activation of the passwords, please send us a letter on the company's letterhead signed by the user, mentioning the following details:

  • Corporate ID
  • User ID
  • 12-digit account number
  • Request ID
  • Date
You may fax the letter to 022-61374557 The requests received before 5:00 p.m. would be processed on the same day. Please call our Corporate Care to know the status of the request.

19. How do I upgrade my current transaction access?

To upgrade your transaction access or add any type of transaction, please follow the below mentioned process:

  • Submit a letter on your Company's letterhead, signed by the authorized signatories, at your nearest ICICI Bank branch
  • Mention the transaction limits (per transaction) and the name of Approvers for the transaction
Note: If the limits are not specified, left blank or marked as 'unlimited', the default limit will be Rs. 5 Lac per transaction type.

20. What is the process for linking Own-to-Own accounts?

The process of linking Own-to-Own accounts is as follows:
Submit a letter on your Company's letter head, signed by the authorised signatories at your nearest ICICI Bank branch.

The letter should mention:

  • Corporate ID
  • User ID
  • Account(s) to be linked
  • Limits
  • Work flow if any (Singly or Jointly)
  • Date
Note: Both the accounts should have the same account holder's name.

21. What is process of linking Own-to-External account?

Own to external account linking can be done online as well as through the request placed at the Branch ( Refer Pt no 20).
Process for linking the account online:-
Transfer Funds to any of the specified Non-ICICI Bank accounts with specified Banks (NEFT/RTGS):
a.Click on 'Transfers'
b.Then click on "Own to External" link
c.One-time registration for each beneficiary will have to be carried out. To do so, please click on 'Register a Payee'
d.For registration, please provide the following details:

  • Account number:The beneficiary ICICI account number should be entered here
  • Branch ID:First four digits of your account number is your Customer Branch ID.
  • Effective from:The date from which you want to make the payee addition effective. It can be only a future date or current date
e.Your Payee Registration Request gets accepted and remains in 'Pending Confirmation' status. You can transfer funds to the payee after you have 'confirmed' the Payee.
f.To confirm a Payee please follow the steps mentioned below:
Payee alert from ICICI Bank by SMS Check for URN* in payee alert message Login to icicibank.com Enter URN in "Confirm Payee Section" Payee Registration confirmed instantly Transfer funds to Registered payee *URN – Unique Registration Number If you don't receive the URN & you have registered for Mobile Banking, please make a request by sending CURN CORP ID USER ID Payee Nickname as an SMS to 5676766 or 9215676766.

o. Note:

1.For URN authentication, your mobile number need to be updated on Corporate Internet Banking
2.For updation of mobile number, please submit a signed request on your company letterhead at nearest branch mentioning your Corporate ID, User ID, Account number, Customer ID
g.Once you register a beneficiary or if you wish to transfer money to registered beneficiary, you can select the payee to whom you want to transfer the money.
h.After filling the details and clicking on pay, you will be prompted to enter the transaction password. On entering the correct transaction password, you will be asked to enter any 3 digits selected at random from the 16 digit number of the ATM/Debit card/ Business Banking Inquiry Card linked to the Debit Account. To complete the transaction, you will need to enter all the 3 numbers correctly.

New mode of authentication for online Funds Transfer transactions

In case, if you have been issued a ATM/Debit card/ Business Banking Inquiry Card with a grid (16 cells with alphabets from A to P and numbers printed on them ) table on the reverse of the card, then you will be required to enter 3 values from among them. These values which have been randomly selected by the system from the 8 x 2 grid table.

All the 16 cells of the grid table are numbered from A to P and contain numeric values. For example: You may be asked enter the numeric grid values in cells C, G and K which might be 21, 45 and 96. Your transaction will only be processed only if you correctly enter these values from your grid table.

22. What is process of linking an External account to my Own account?

As long as both the accounts are ICICI Bank accounts, you can link an External account to your Own Account, on the credit side and be able to debit the other party account. For linking external account on Credit side, please follow process in Pt no 21. For linking the external account on Debit side, will need to send a letter as mentioned in Question No. 20 along with the following documents:

  • Power of Attorney from external account
  • Indemnity Letter
  • Board Resolution
Note: The linked accounts can be viewed online after 2 working days.

23. What are the timings for NEFT/ RTGS transactions through Corporate Internet Banking?

The cut- off timings for NEFT/ RTGS transactions are as follows:

NEFT:   
Weekdays - 6:30 p.m.
Saturdays - 12.30 p.m.
RTGS:   
Weekdays - 9:15 a.m. to 4:15 p.m.
Saturdays - 9:15 a.m. to 1:15 p.m.

Note: NEFT/ RTGS are not processed on Sundays and Bank holidays. In case the beneficiary bank has a holiday, the account will be credited on the next business day.

24. How do I find the IFSC code for making an NEFT/ RTGS payment?

Please click here to find the IFSC codes for making NEFT/ RTGS payments.

25. How do I reverse the payment made erroneously to another account (ICICI/ Non-ICICI)?

Please submit a letter on your Company's letterhead, signed by the authorised signatories, mentioning all the details of the transactions, at your ICICI Bank branch.

26. How do I see the details of transactions made through NEFT/ RTGS?

You can see the details of transactions made through NEFT/ RTGS through any one of these convenient modes:

  • Online: You can view UTR number online via Corporate Internet Banking by visiting payment made under RTGS
  • Call our Corporate Care phone banking officers
  • Email: corporatecare@icicibank.com mentioning the following details:
    • Account number
    • Date of transaction
    • Amount of transaction
    • Beneficiary details

27. What are the steps involved in one to one NEFT/RTGS Payee Registration for URN confirmation?

Transfer Funds to any of the specified Non-ICICI Bank accounts with specified Banks (NEFT/RTGS):

  1. Click on 'Transfers'
  2. Then click on "NEFT" or RTGS as per your transfer preference
  3. one-time registration for each beneficiary will have to be carried out. To do so, please click on 'Register a Payee'
  4. For registration, please provide the following details:
    • Beneficiary Name: This field is mandatory and is used to enter the beneficiary name. This can hold maximum of 30 characters.
    • Beneficiary Account No: This is a text field and is mandatory. The beneficiary account number should be entered here. This field can hold maximum of 15 characters.
    • Beneficiary Account Type: This field is a drop-down box which will prompt you to select the type of beneficiary account. Options on offer will be Savings Bank, Current Account, Cash Credit or Loan Account.
    • Beneficiary City: The beneficiary city name can be selected by navigating through the dropdown box.
    • Beneficiary Bank: The beneficiary bank name can be selected by typing the abbreviated name or dropdown box.
    • Beneficiary Branch: On giving all the details given above, you will be shown all the list of all the branches of the selected bank at the selected location.
  5. Your Payee Registration Request gets accepted and remains in 'Pending Confirmation' status. You can transfer funds to the payee after you have 'confirmed' the Payee. Please note that you need to confirm the Payee registration within 1 day from the date of registration failing which your Payee Registration will be cancelled.
  6. To confirm a Payee please follow the steps mentioned below:
    Payee alert from ICICI Bank by SMS Check for URN* in payee alert message Login to icicibank.com Enter URN in "Confirm Payee Section" Payee Registration confirmed instantly Transfer funds to Registered payee *URN – Unique Registration Number If you don't receive the URN & you have registered for Mobile Banking, please make a request by sending CURN <Space> CORP ID <Space> USER ID <Space> Payee Nickname as an SMS to 5676766 or 9215676766.

    Note:

    1. For URN authentication, your mobile number need to be updated on Corporate Internet Banking
    2. For updation of mobile number/ e-mail address, please submit a signed request on your company letterhead at nearest branch mentioning your Corporate ID, User ID, Account number, Customer ID.

  7. Once you register a beneficiary or if you wish to transfer money to registered beneficiary, you can select the payee to whom you want to transfer the money.
  8. After filling the details and clicking on pay, you will be prompted to enter the transaction password. On entering the correct transaction password, you will be asked to enter any 3 digits selected at random from the 16 digit number of the ATM/Debit card/ Business Banking Inquiry Card linked to the Debit Account. To complete the transaction, you will need to enter all the 3 numbers correctly.

    New mode of authentication for online Funds Transfer transactions

    In case, if you have been issued a ATM/Debit card/ Business Banking Inquiry Card with a grid (16 cells with alphabets from A to P and numbers printed on them ) table on the reverse of the card, then you will be required to enter 3 values from among them. These values which have been randomly selected by the system from the 8 x 2 grid table.

    All the 16 cells of the grid table are numbered from A to P and contain numeric values. For example: You may be asked enter the numeric grid values in cells C, G and K which might be 21, 45 and 96. Your transaction will only be processed only if you correctly enter these values from your grid table.

28.What is One Time Password (OTP)?

OTP has been introduced as an additional security feature by 'ICICI Bank i-safe' to protect your account from online frauds. I-safe is a security system that protects you whenever a change in your login and transaction pattern is observed by alerting you through OTP and authenticating your transactions. OTP is a unique six digit numeric code sent to your mobile number registered with ICICI Bank. The OTP will be sent to you only-

  • when the system suspects change in your login and transaction pattern and
  • when you click on your Transfer and Bill Pay tab.
OTP is confidential and should not be shared with anyone, even if the person claims to be an ICICI Bank official.
Please ensure that your mobile number is accurately updated with us to be able to transact online.



Corporate Customers:

To register/update your mobile number or email ID, please visit your nearest ICICI Bank Branch with a request letter on the letter head of the company/ partnership firm/ proprietorship firm.

29.Why should I enter OTP when I have entered my User ID and login password?

Besides your Internet Banking User ID and login password, you are required to enter a OTP after clicking on Transfer and Bill Pay tab in case our system suspects change in your login and transaction pattern of your Internet Banking account.

30.When will I be asked to enter OTP?

If we observe a change in your Internet Banking access parameters, you will be asked to enter OTP to access your Transfer and Bill Pay page. OTP is confidential and should not be shared with anyone, even if the person claims to be an ICICI Bank official.

31.What do I do if I do not receive OTP on my mobile number registered with ICICI Bank?

We request you to call us at our Customer Care and check if your registered mobile number is correct

A) If the mobile number is incorrect:-
Please visit your nearest ICICI Bank Branch with request letter on the letter head of the company/ partnership firm/ proprietorship firm.
B) If the mobile number is correct:-
You can try the option of "Regenerate OTP" available on the OTP entering page and a fresh OTP will be generated and sent to your mobile number. Please note this option is only available once during a Corporate Internet Banking (CIB) login session. Or you can request to receive OTP by sending ICA as an SMS to 5676766 or 9215676766 from your registered mobile number.

32.How do I know which OTP should be entered if I receive multiple OTP's?

You should enter the latest OTP received on your mobile number.

33.Is there any other way to get OTP?

No, since this is an additional security measure, OTP is sent only to your mobile number registered with ICICI Bank. If you haven't received the OTP on your mobile, you can call up our Customer Care numbers for more assistance.

34.How do I access my Internet Banking account if I do not receive OTP?

You will not be able to access Transfers and Bill Payment options of your Internet Banking account till you enter the OTP. You can however continue to access the other features of your online account like Accounts page, Tax Payments, other services.

35.I am entering correct OTP but the page still says incorrect OTP?

If you have tried to access your Transfer and Bill Pay page multiple times. Every new click on Transfer and Bill Pay tab will generate a new OTP. You should enter the latest OTP received on your mobile to access your Internet Banking account. Or you can request to receive OTP by sending ICA as an SMS to 5676766 or 9215676766 from your registered mobile number, you will be sent the latest OTP generated by the system.

36.Can I use the same OTP multiple times?

No. OTP is valid for one login session. OTP is a dynamic password and is valid for the current session only.

37.I am being asked to enter OTP every time I click on Transfer or Bill Pay tab. Why?

Java plugin needs to be enabled on your computer to ensure that OTP authentication is asked only once. If Java plugin is not enabled, OTP will be asked every time you click on Transfer or Bill Pay tab.

38.How do I enable Java Plugin?

Please check the Java FAQ's to know more on enabling Java plugin.

39.How can I activate my User ID ?

You can call our Customer Care to activate your Internet Banking User ID.

OTP process for CIB Account Holders -

Step 1:-

  • Change is observed in your regular Internet Banking access pattern.

Step 2:-
  • Unique OTP Authentication' page will be displayed and OTP.
  • will be delivered on the Mobile Number registered in your account.

Step 3:-
  • Enter the OTP, received on your Mobile Number.
  • on the 'Unique OTP Authentication' page and click on 'Continue'.
Please Note:-
  • If you do not receive the OTP, even if your mobile number is registered, you can regenerate the 'OTP' using the 'Regenerate' option or you can request to receive OTP by sending ICA as an SMS to 5676766 or 9215676766 from your registered mobile number. The 'Regenerate' option can be used only once during the login session. If you logout & login to CIB again, the old OTP will no longer be valid & you will receive fresh OTP which will be valid for the new login session.

  • In case of a change in your Internet Banking access pattern, every click on Transfer and Bill Pay tab will generate a new OTP. You will have to enter the latest OTP to access your Internet Banking Account.

  • If your mobile number is not registered / updated with us, you may not be able to access Transfer and Bill Pay functionality on your Corporate Internet Banking Account.