I am having my saving account in ICICI bank from last 6 yrs and I never faced any problem during these six yrs. I have taken my home loan and car loan from ICICI bank and it was really smooth process. I am really impressed with their quick service and good customer care team. I think ICICI is responsible for brining revolution in Indian banking industry.
~ Nikhil Bhate, Indore, May 1, 2007, General
The mobile alerts given to debit and credit card holders is a wonderful innovation. Any time you loose your card or any successful attempt is made you will be alerted. This helps us to communicate with ICICI Bank and get the transactions stopped on the card. An excellent customer service initiative.
~ Jackson Prabhu, Chennai, May 1, 2007, General
I take this opportunity to sincerely thank you for your valuable time and kind efforts taken in following up the matter closely with your various department heads, NON-PINS NRE department and the Tax departments within ICICI Bank, to resolve issues. Thanks for your call earlier and the email confirming the long term holdings and repatriability benefits for shares held by me with Opto Circuits (India) Limited under my NON-PINS NRE Demat and Savings Accounts (Repatriable). I once again wish to place on record the tremendous support and excellent customer service that you and Mr. Charan Singh Shekhawat have rendered to me and appreciate your time and kind efforts taken in this regard. I also wish you success in your career and in all your endeavors. Kindly pass on my best regards and wishes to Mr. Vishal Surve and Mr. Sachin Dekhate as well.
~ Venky Raman, May 1, 2007, General
I hold ICICI savings bank account as well as credit cards. Recently, my complaint was addressed in a very professional manner and with remarkable speed. I place my thanks and sincere appreciation for the e-mail redressal team.
~ M K Bhargava, Delhi, May 2, 2007, General
I am pleased to note that ICICI on a whole is carrying out all its operations on a world-class level, be it for conducting online transactions, SMS updates, customer support or services by Bank officials, ICICI is truly inspirational. I have never had a single reason to frown at an ICICI bank branch. At this point, special thanks to the Cox town branch, Bangalore for making all its customers feel at home. The organized token system, the friendly nature of each and every person there is a reason to be proud of. Thank you ICICI for making all my banking needs something I can perform with a SMILE. I do hope this kind of service continues way ahead in the future. My best wishes for the same.
~Arun Ashokan, Bangalore, May 2, 2007, General
ICICI bank has made my banking experience a pleasure. My special appreciation to Mr. Shaktivel of Besant Nagar branch. Any thing to do with banking needs, I just call him up and he is ever ready to help. Happy to be associated with a bank that has got motivated professionals who take up responsibility. Congrats! Keep the spirit ICICI.
~Sundar N , Chennai , May 2, 2007, General
" I had a privilege and opportunity to speak to Usha yesterday with regards to non credit of amount in my account. She did a very quick follow up with the concerned departments and reverted to me with the solution in the promised timelines. I take this opportunity to say that SHE IS THE BEST AND ICICI BANK IS THE BEST. THANK YOU ICICI."
~Mr. Joshi, May 2, 2007, General
I visited omkareshwar branch after 7 PM. I was late. Due to closure of branch guard did not allowed me to go in, but the officer Kapil Dhotre saw me talking with guard, and called me inside. He asked me about the reason for being there. I told him that I was late for some reason and I was there to receive my personal loan cheque. He asked me about my identity proof, and the details of my loan. I was such impressed that the employee was following the bank rules and at the same time was giving me cheque. It shows and proves that ICICI Bank serves their customers according to their reputations. I really thankful for the service given by Kapil Dhotre.
~ Abdul Sattar, May 3, 2007, General
I have been using the Netbanking site of ICICI for the past 2.5Years. I have to say it’s the best banking site I have ever visited. I have two other bank accounts including a MNC banks from other country. They come nowhere to the services provided by ICICI netbanking. The netbanking site has totally avoided me from visiting your bank even once. That is the ease of service and the feature-loaded site. I always recommend ICICI netbanking to all my friends. Hats off to ICICI netbanking, way to go... Keep up the excellent service.
~ Parameshwaran B, Chennai, May 3, 2007, Net Banking
From my heart more things to say. For opening savings account and investments in mutual funds Mr.Srinivasan, branch manager, Kilpauk branch, guided me like anything, and now I am having ICICI bank gold credit card account, add - on card to my wife, ICICI bank amex gold card account, car loan account, two wheeler loan account, ICICI Lombard health card to whole family, personal loan account. Mainly I have to say, that all of these accounts are maintained by me only thro online netbanking. I am very sure that this could have been happened only because of ICICI BANK. MORE COMFORT MORE BUSINESS = ICICI BANK.
~ B.S.Srinivasapragasam , Chennai , May 3, 2007, General
I have been a customer for more than 4 years and have recently started using the online services and have been very very happy with the services that the bank has offered me. I recently had changed my email address and requested for duplicate statements to be sent to the new email address and was pleasantly surprised to receive a call from the Chennai office confirming the same. This is superlative customer experience and I must say that ICICI is taking all steps to make our experience go beyond just BANKING!!!
~ Smita John, Mumbai, May 4, 2007, Net Banking
I would like to express my gratitude towards the services provided by Mr.Rajul and your team. You have not only taken pain in getting the entire thing organized for me, but you were also very patient in answering to all my queries. It really sounds impeccable as of the brand image of ICICI Ltd. I appreciate the way you had processed the application for Loan against Property and given the result within 48 hours, that too in a very crucial time of need. Looking forward to a long-term mutually beneficial relationship. Wishing you all the success.
~ C E Fernades, May 4, 2007, Home Loan
I am maintaining an account with your bank and is highly satisfied with services rendered by B.O.F.G.Ludhiana., particularly front desk staff to name Miss Poonam, who is always in making investment decisions in respect of Life Insurance, Mutual Funds, General Insurance. Please keep it up.
~ Gauri , Ludhiana, May 5, 2007, General
I am highly enthralled by the customer experience I have received by you. Especially I am happy with your online services. It’s quick, safe and simple. I have two accounts with u, savings and credit card. I can simply say I love being with your bank. Hope to see a lot from you in the nearest future.
~ Santoshini Prasad, Visakhapatnam, May 7, 2007, General
" We really appreciate your services provided to customers in terms of quality and time taken to resolve the queries. We specially thanks Mr. Sharad for his sincere efforts to resolve my queries with in the given time lines without any further complications. We wish all the best for his future ".
~ Jagpreet Singh, May 8, 2007, General
Thanks for giving customers the internet banking facilities, now it has become very convenient for me to manage my credit card, loan and bank accounts sitting at home. Thanks for the service again.
~ Roopjyoti Pathak, Guwahati, May 8, 2007, Net Banking
Today I was having a wonderful experience from your staff .It was my mistake in writing the amount in words on cheque. In normal course the cheque would have bounce back. However, your staff had taken pain to contact me on my phone and got my confirmation for honoring the cheque. It is really a delightful experience for me.
~ Om Prakash, Pune, May 8, 2007, Branch Banking
I've been with ICICI for almost a year now; I hold a salary account with you guyz and also got approved for a credit card. Today I got to speak to one of your representative Mr. Rupesh from the credit card department and I was pleased with the explanation he provided and a willingness to assist and providing adequate information. Would appreciate if this goes on his records as u have pleased customer. Keep up the good work guyz.
~ Surya Kanth Sanghi, Hyderabad, May 9, 2007, Credit Card
I had opened a Savings a/c with your branch just a month bank. I am using Net banking facility. I am so pleased and happy with the instant transactions and prompt services, that I had never experienced dealing with any other bank. Please accept my heartiest compliments and wishes for more customer friendly services in near future.
~ Amit Bhattacharya, Jabalpur, May 9, 2007, Net Banking
I am one of the oldest customers of ICICI with Salary A/c. After getting internet banking, I am extermely comfortable with Railway Reservations, Mobile E-Recharge and Money transactions, getting Metro facilities in a small district town like Jhansi. With internet banking not only I am saving valuable time, but also getting the money transactions at my finger tips. I congratulate ICICI Bank for their forthcoming new venture in foreign countries and wishing them ALL THE BEST. In one word, I wish to express my bliss that "ICICI IS A REALLY USER FRIENDLY AND A FRIEND IN NEED IS A FRIEND INDEED ALSO".
~ Vedula Satyanarayana, Jhansi, May 9, 2007, Net Banking
I am impressed with the time taken to activate my Bahraini Dinar Account. It was almost within 24 working hours. I was told it might take up to 7 days. The credit goes to the bank executive Ms. Sandra who looked after my application.
~Pradeep, Bahrain, May 10, 2007, General
On May 9, I have contacted customer care and informed about my issue to the executive. The executive was very kind enough, listened to the issue, and provided me with complaint no SR 24274057. Within a couple of hours, ICICI executive called me (her name was Vijaya) and clarified couple of things, contacted the relevant persons and assured me that refund will be given. Today when I have logged in, I saw that the amount was refunded. I would like to appreciate the customer care for this speedy work. Thanks..
~ Venkat Srinivas R, Hyderabad, May 10, 2007, General
I am very much happy that your services are the best in banking and at customer satisfactions at all the levels including communications. Thanking you and wishing you to improve more and more.
~ P.Ravanan, Madurai, May 10, 2007, General
The online services are excellent. The process to use these services are also well defined. Keep it up ICICI.....
~ Ravinder, Jalandhar, May 10, 2007, Net Banking
The relationship with ICICI has been really nice. The services are really fast. Mobile alerts for Credit and debit cardholders is great. Thanks you for the good services. Keep it up.
~ Vinay Kumar Phathak, Mumbai, May 11, 2007, General
Just dropping a word of appreciation for the work done by your employee Mr. Joju Abraham. "Exceeds Expectations" that is how I would evaluate his work. I had come to your bank Trichur branch, Shornur road, wanted to pay the full amount and close my car loan. Well, he did a nice job. He took the trouble to call me four to five times till he could convey the message...(forgot to take the mobile when I went outside.) Keep it up Mr. Joju Abraham. I wish everywhere we had such dedicated and motivated employees who make our dealings with a company a happy one.
~ Dr Indira Gouthaman, May 11, 2007, Car Loan
This is to appreciate the efforts & help extended by Mr Ashish Thakur of RPC. He is so much co-operative, hard working, always there to help. The instance pertains to honour of some of the instruments, which were getting returned due to some technical reason, since our accountant was out of town we were unaware of the fact of issuance of instruments & came to know only at 2 PM in the form of SMS. We spoke to the help line but could not get a satisfactory reply hence we had to get in touch with Ashish for his help again. He not only called these cheque's back from the clearing house but also ensured that further cheque's which were there in clearing at various centers were also honored.
~ Weizmann Forex Ltd., May 12, 2007, General
I am really happy to write a compliment to ICICI bank because banking solutions are made very easy with the help of the revolutionary soft wares used by the bank. I never thought of paying credit card bill just with a mouse click from my savings account. Not only this but others like fund transfers especially to non-ICICI bank etc...... These are only a few to mention. Special thing is the mobile alerts provided by the bank. We just cannot forget the payment... always there is a reminder in our mobiles. Moreover, customer care service team guides in any kind of operation in simple steps in the form of messages. Service request numbers are excellent way of knowing the status of our queries. Best of Luck ICICI.
~ P.Praveen Kumar, Hyderabad, May 12, 2007, General
I was out of India. I came back on 24.4.07. My ATM card expired on 30.4.07. During my absence, pin has been delivered to my address. So, I wrote to customer service for help in getting the new card. Within a day, I got a reply saying that my card has been redispatched. I got the card last week. What a tremendous way of serving the customers!!
~ Sundaram Bashyam, Pondicherry, May 13, 2007, General
I would like to take this opportunity to appreciate the services and facilities provided by your bank. If I am not wrong then ICICI Bank is the first Private banking who successfully brings all the facilities at your fingertip. Thank You.
~ Md Waliullah, Jamshedpur, May 14, 2007, General
Though my share in ICICI bank as a customer is so small that for practical purposes the bank can consider it negligible but still I must thank and congratulate the ICICI Team that they have never made me feel small. I have always received the best of their services and attention.
~ Sulinder Kumar Sharma, Delhi, May 14, 2007, General
I am an ICICI Bank customer and hold a Salary Account and a Credit Card of ICICI Bank. The Online services are a great please to use with all the hassle free trading functionalities. I have linked both my Credit Card and Bank account and enjoy the use of online transactions which includes secure fund transfer from card to card and other services. The customer care of the Bank is also very co-operative and have a problem-solving attitude, I feel it to be a real pleasure to deal with you at all times. Thanks!!!
~ Yogesh Sachdeva, Jaipur, May 14, 2007, General
I wanted to extend my appreciation to Ms Bhakti Shetty in Customer Service Call Centre for her excellent in tracing the delivery status of my chequebook. I needed the chequebook urgently to provide PDC for the housing loan and her sincere support assisted me to complete the transaction on the same day. Many thanks and best regards.
~ N Majumdar, Mumbai, May 15, 2007, General
I was pleasantly surprised to receive a call from your person at ICICI Bank Chowringhee Road Branch Kolkata informing me that I had mistakenly deposited Rs.500 extra in the cash deposit envelop and it took no time and absolutely no procedures to get that excess money back. Wow the system is great. Keep it up.
~ Sanjeev Prabhu, Kolkata, May 15, 2007, General
I have been a very satisfied customer with ICICI bank for more than seven and half years now.Thanks for your excellent and out standing support, I spoke to lot of ICICI Customer service executive but Samuel Rajkumar - Hyderabad is great. I appreciate your way of customer approach, politeness and quick response. Once again I appreciate all your help.
~ Dr.R.Seenivasan, Vellore, May 16, 2007, General
Really, hum hai naa I am pleased with the card team their approach and service really one of the best service. Keep it up.
~ Ravi Dubvey, Mumbai, May 16, 2007, General
I am really very much thankful to ICICI Bank and its prompt responses to me. ICICI Bank was found always on my doorsteps whenever I was in trouble. About the response it should be cleared that ICICI Bank seems very much aggressive to solve the problems and also always ready to help it customers. I am only related to the Burrabazar Branch of the bank where every official is very much co-operative and helpful.
~Kapil Muni Pandey, Kolkata, May 17, 2007, General
It has been a amazing banking experience from ICICI. The swifter way of transaction in any form. Hats off.
~ Chandrshekar VS, Chennai, May 18, 2007, General
I have a NRE account in the Habsiguda branch, Hyderabad. In the month of March, I transferred an amount via online fund transfer by mistake to a wrong account. I later realized my mistake and immediately approached the local branch where my complaint was very well handled. I was assured that I will get back my amount at the earliest and today I have the amount back in my account. I understand that this reversal of funds is not possible without the written approval of the payee to whose account my money was transferred . To make this possible, I really appreciate the care and concern taken by the ICICI staff both at Hyderabad and Rajasthan. I would like to specially mention about the good work by the Customer Service Officer "Ms. Juveria" at ICICI Bank, Habsiguda branch and "Ms.Mandeep Kapoor" at ICICI Bank, Kota branch for the support they have extended in retrieving the amount. Kudos to them.
~ Preethi Medukonduru, Hyderabad, May 19, 2007, Branch Banking
A very informative and useful online details which saves time, money and the tension. Thanks a million for your wonderful educative and innovative methodology. Wish you to bring novel ideas into cognizance.
~ M V Anandan, Chennai, May 21, 2007, Net Banking
I found Charan Singh to be extremely helpful and I am very pleased that the matter has finally been resolved. You really understand the heart beat of the customer, and staffs like you are indeed an asset to ICICI Bank.
~Cherickal Alexander Samuel Kutty,May 23, 2007, General
I have had enough experience with a handful of banks earlier. A year back I applied for an ICICI credit card and was provided with one. Ever since then the way the bank provides assistance i.e. 8 a.m. to 8 p.m. makes me very comfortable to make my payments without any delays. ICICI holds the credit of providing service to the customers during non-business hours, which enables many people who are working to access the bank before or after their work. Its indeed making ICICI unique from other banks. Moreover, lots of ATM's across the city adds to its credits.
~ Pradeep, chennai, May 23, 2007, General
I just wanted to take a moment to thank MS. Ranjana Gusain, Client Service Manager, Customer Service department (MUMBAI) for the wonderful experience that I had with ICICI Bank through you. It is a pleasure interacting with you and your team. Thank you for helping me with timely opening account of my wife Mrs. Mitu Sharma, which helped me in completing my home purchase task within the planned date. Thank you very much and hope to continue this great experience in future too.
~ Narendra Sharma, MOSCOW, May 25, 2007, General
I wanted to extend my appreciation to Ms Bhakti for the excellent support that she provided to trace the cheque books. I needed them urgently to provide PDC for the housing loan and her sincere support assisted me to get the chequebook on same day.
~ Nandini Majumdar, May 25, 2007, General
Thank you very much Mr. Kranti for all your help. You have shown an outstanding example of meeting the expectation of customers.
~ J. Prakash Verma, May 25, 2007, General
I have been a very satisfied customer of ICICI Bank for more than 5 years now. Believe me not a single time in these 5 years I have ever visited a branch for account operation. Internet Banking is wonderful and ATMs are everywhere. I also use ICICI Bank credit card and hold Housing and Auto loans. ICICI Direct is simply wonderful. ICICI Bank truly has touch point in every aspect of life.
~ Raju Adnani, Thane, May25, 2007, General
It gives me pleasure to write that I was impressed with the service level and quality provided by you and your team. Your personalized touch rendered during the entire transaction cycle was praiseworthy. Thanks and hope similar customer centricity is rendered to all customers, which will help ICICI Bank in becoming an undoubted leader in the housing finance space.
~ Sumit Chatterjee, May 26, 2007, General
I am very happy with the turn around time provided by the customer service for credit limit enhancement. They told me after receiving the documents it will take 7 working days but I am surprised that after faxing my documents, my limit on my card is increased within 24 hours. I really appreciate the work done by the correspondence department of ICICI Bank. GOOD JOB DONE.
~ Tarun Jain, New Delhi, May 26, 2007, General
It is indeed a great pleasure banking with ICICI Bank for more than 5 years. The staff and the entire phone banking officials are very much co-operative. Hats off to ICICI Bank Staff for such a good customer service. The Internet Banking facility of ICICI is really a boon for customers who are unable to visit the branch personally. The tag line of ICICI Bank "We make banking a pleasure" is really very true.
~ Praveen M Yellan, Kalwe, May 26, 2007, Net Banking
I am totally impressed about how technology is used to change the way banking has been done so far, be it online banking, sms alerts, mobile banking, ICICI Direct live alerts etc. Amazing, hats off to the passionate team at work. Looking forward for more technological innovations to bring meaning to life and change the way we bank.
~ C.S.Sathish Kumar, Nagercoil, May 26, 2007, General
Banking was not so easy before I got related to ICICI Bank for my banking requirements. The services rendered by ICICI are wonderful and beyond expectations. It’s amazing. I would like to put in records my sincere appreciations to all at ICICI.
~ Mahesh Chandra Agarwal, Lucknow, May 26, 2007, General
I used ICICI facility to send money to my father in India from Australia. The service was excellent. No fees and the Demand Draft reached my father on the 3rd day as promised by ICICI. Excellent service. All the best for ICICI to become largest Indian Bank in the world with branches in all major countries.
~ Saji John, Townsville, May 27, 2007, General
This is to appreciate for the excellent services provided by one of your service manager at Baroda Ms. Komal Chhabaria. I had a problem with my credit card as well as ICICI Prudential policy, she was so prompt in resolving the query that even being an employee of a competitive bank I could not resist myself to appreciate the attitude with which she has worked.
~ Suresh Lalwani, Baroda, May 28, 2007, General
I wish to thank Mr.Shrinivas, branch manager at the Rajajinagar branch, Bangalore. It is great that you people have such persons in your organization who are truly professional and know their job very well. This is where you people score over public sector banks. I had a problem and he helped me solve the problem in a way that a customer like me would feel very good about having an account with your bank. I hope you people will keep up this level of service.
~ Yukti Gupta, Bangalore, May 28, 2007, General
Extremely professional and efficient service. What makes the bank more friendly is always the effort to use the technology and adopt procedures to make banking more friendly. Keep it up.
~ Pankaj, Bangalore, May 29, 2007, General
I am using ICICI Bank account since last 8 years and I am a satisfied customer for ICICI Bank. The executives in the bank too are very patient and attentive to your queries and assistance. The bank helped me in various occasions not just as a bank, rather I treat ICICI Bank as my friend. I have 2 home loans, 1 personal loan, 3 savings bank accounts and 1 demat account with ICICI and I am looking forward to have more from it. I wish all the best to ICICI for its future engagements, expansions and ventures. Keep it up!!
~ Prasad, Hyderabad, May 30, 2007, General
I am glad to say that this is the first time I am exposed to customer service at ICICI. Thanks for your support and efforts.
~ Srinivas, May30, 2007, General
I am having my accounts and my credit card in ICICI for past one year. The experience in banking with ICICI is extremely good. I have never visited any branch since the online banking is so good.
~ Jagan, Kolkata, May 31, 2007