Customer Care, phone banking
   
  Customer Compliments
   
ICICI Bank Customer Care, 24 hour phone banking service
online customer care service, online phone banking service
   
 


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I have been a customer of ICICI for over a year now & I am extremely happy with their services. As I am residing outside India, the only way to communicate to the employees with respect to issues is via e-mail & I must say that they solve the issue successfully within 24 hrs... unlike other banks where I had to call them personally in spite of sending several e-mails. I am totally impressed by the services of ICICI & will continue to be a customer of ICICI & would ask more & more people to seek & avail the services of ICICI... Cheers to ICICI!!!

~ Sanjay Rozario, Dubai, February 1, 2007, General


Thank you ICICI Bank. I have been banking with you for more than three years. We took a car loan through your bank and the loan was sanctioned so quickly and at the end the cheques that you held were returned promptly. I look forward to many more hassle-free years of banking with ICICI. Thank you once again!

~Vilma Rajeev, Chennai, February 1, 2007, Loans


I have been banking with you since 2000 and with each passing year, my confidence in your services has grown. Touchwood, until date you have not given me a single instance to complain or feel dis-satisfied. Maybe I have been plain lucky. Your online-banking facility is simply the best, the ATM coverage is absolutely amazing, your mobile banking facility is reliable and your customer service is excellent. Bearing in mind the mind-boggling number of customers you have, I feel that the entire ICICI Team needs a genuine pat on the back. Hats off to you guys. I am a fierce ICICI loyalist. I have multiple relationships with your bank viz. ICICI Prudential Life Time Super, ICICI Lombard Health Insurance, ICICI Mutual Fund, an ICICI Personal Loan, an ICICI Credit Card & ICICI Direct online Trading Account. I promise to be a lifetime patron of ICICI. It's been long since I have been thinking of writing to you to compliment and express my gratitude for making my life so much easier. Heartiest regards to the entire ICICI family and may you continue to scale heights unprecedented in the history of banking. I will be there to cheer you up from the sidelines and shall always feel proud to be part of the ICICI family.

~ Sunil Menon, Mumbai, February 2, 2007, General


I am very pleased with the help I received from the bank since I became a customer of the bank in 2003, now I have transferred my account from Howrah to Garia for change of residence, and I specially appreciate Mr Subhanshu Ghosh Manager Garia Brnch for his pleasing personality

~ Biplab Mitra, Kolkata, February 2, 2007, Branch Banking


I take this space to praise one ICICI Sec 61 Noida employee, Chicki Arora for demonstrating good leadership and responsible behavior in helping me with fund transfer to my account. ICICI bank should take care of such employees.

~ Mukesh Sahdev, Kuala Lumpur, February 4, 2007, Branch Banking


I am very thankful to you for your prompt services. Your knowledge is outstandingly co mmendable! The information you provided was very clear and helpful. You have helped me change my mind and I would be definitely opening the dema t account with ur bank. I think you are a great asset to your bank. I once again THANK YOU and would like to wish you the best for your future.

~Megha Saraf, Kolkata, February 4, 2007, Branch Banking


Very Good Banking Experience in all fields like customer satisfaction, fund transfer, net banking and all. Thank you very much.

~Venkateswaran, Trichy, February4, 2007, General


Just wanted to thank you for the support extended to me from your Hyderabad Car Loans Team in all the Departments I had work with sofar. When none of the Banks were ready to give me a car loan,Rituraaj Barbora,Manager Car Loans helped me get the loan. He had really fought for my case and personally came and visited my office and residence before doing my loan. He wanted me not to bounce any installments and wanted me to register the car immediately, which I have done. He has not only helped me with the Car Loan but has also helped me with all my other banking queries throughout. He has gone ahead and helped my relative and friends with their loans and other banking issues if any.

You must be wondering why I am writing to you all this and thanking you at the same time? I am doing so, as I truly believe that it is the leader like you who actually brings out the best in people like Rituraaj and his team. Would also like to re-assure you and your team that all my loans and banking will be with ICICI throughout. Also I will give Rituraaj all the prospective customers and references that I come across.

~Sayed Masiuddin, Hyderabad, February 5, 2007, Car Loan


I am having banking relationship with ICICI Bank since 2005, I am very proud of your hard dedicated work against of your ICICI bank customers and I hope this will be continues forever thanks.

~ S Mangal Kumar, Araconam, February5, 2007, General


I have a housing loan account with ICICI Bank. I take the privilege of sending this email to you as a gesture of appreciation. Your extraordinary efforts to resolve all my queries at that visit itself has forced me to change my perception of ICICI Bank! This letter of appreciation is meant for you and I would want everyone to consider this as a personal appreciation letter. Your services to ICICI Bank are truly praiseworthy.Kindly consider this as an honest appreciation for the outstanding help that you have extended to me for resolving my home loan account issues. Thanks again. Keep up the good work !!

~Mayank Grover, February 5, 2007, Home Loan


I am happy and satisfied by ICICI Bank. I am having ICICI Credit Card. I am satisfied by full support and guideline of customer care and all executives. Thanks

~ G Krishna Prasad, Kulasekharam, February 5, 2007, Credit Card


Banking definition has been changed by ICICI. Before few years it is not possible to think, that is done by ICICI Bank. I am customer of ICICI from last five years and, really satisfied with the service of ICICI Bank

~ Deepak Bhale, Indore, February 5, 2007, General


I was impressed with the work of TIRUPATHI branch, especially Mrs.Vasantha Laxmi's work. She did a great job to solve my query. I want give a sincere thanks to Dhananjaya Reddy, Branch Manager and Vasantha Laxmi who gave an excellent service. It shows that your bank is able to meet customers’ expectations. Your bank will reach to heights in customers mind if it keeps serving their custoimers like this.

~B Prashant Mohan, Hyderabad, February 6,2007,Branch Banking


I am ICICI Credit cardholder and I am very much satisfied with fast acknowledgment of SMS alert and email acknowledgment for payment of credit card. Thanks for such valuable services.

~ Rajaganapati, Chennai, February 6, 2007, Credit Card


Madam ALIFYA had worked actually very hard in my case but it was you in whose court I have been declared clean. No other court in this world would have reacted and had given result so quickly. My family and I will be thankful to you and the bank for through my life. YOU HAVE SAVED MY LIFE. Thanks. MAY GOD BLESS YOU.THANKS

~ Amit Marichi, Delhi, February 6, 2007, Credit Card


You team has taken care of my issue. I really appreciate the speed at which they have responded. Thank you very much for the help rendered in resolving this issue.

~Samith Ravindran, February 6, 2007, Credit Card


I would like to congratulate ICICI Bank for its services, customer support & promptness & specially Internet banking & sms messaging. Please continue the good work.

~ Navin Dalmia, Kolkatta, February 7, 2007, General


Hi, I would really appreciate all the efforts put by your Rohini Branch people especially Mr Vikas Beniwal and MS Romita Choudhary. Whenever i visit this branch i get a prompt response from all the staff particularly these two people. Despite of huge rush these people are always on their toes to help out the customers to give solutions to customer's problems. These people are facing fury of the customers on a daily basis but they deal with all these conditions in a proper way to present that they really work for their organisatio, which is making strides in banking industry and these are the people who contribute to get that.

~ Ramendra Singh, Delhi, February 7, 2007, Branch Banking


My wife had lost her debit card in Chicago and somebody had transacted huge sums using the same. This is when we came to know the real advantage of ICICI debit card due to it insurance of last 30 days transactions. Mr Imran from your bank was very cooperative and patiently helped us in getting our money back. We would like to thank ICICI bank for its customer friendly policies and Mr Imran for the customer care.

~ Sumit Gupta, Pune, February 8, 2007, Debit Card


I am very happy with services provided by ICICI and wish more success in near future. It would be great if you can expand to remote places of INDIA.

~Vikram, Washington, February 8, 2007,General


I warmly appreciate all the well thought out facilities that are available together in one place for improving the productivity of banking operations. Looking forward to greater single point user interfaces by ICICI Bank linking more online payment billers/business houses. Thanks once again and Good Luck!

~ Anand Sampat, Hyderabad, February 8, 2007, General


I am custermer of ICICI Bank last three & nine months. I thankful to all staff of ICICI Bank to provide us excellent services

~ Sunil Yashwantrao Patil, Pune, February 9, 2007, General


I like the services of ICICI Bank especially the Internet banking service it very secure process. I once again thank you for providing such a facility.

~ Ariffudin, Hyderabad, February 9, 2007, Internet Banking


I am delighted by the manner in which you have dealt and have sanctioned the loan in flat 2 days tenor post myself providing all the necessary documents.

~ Hiten Shah, February 19, 2007, Loans


It gives me pleasure to inform you that the professional services usually provided by your employees are praiseworthy. I visited your branch in connection with incorporating the change of my communication address and getting NOC in this regard. During my interaction with Ms. Parul Kapoor and Mr. Sachin, the prompt support extended by them to me is highly appreciated. I do believe that this attitude of Customer Focus will lead your Bank to greater level of success.

~ Asis Das Gupta, New Delhi, February 20, 2007, Branch Banking


We are having car loans for twenty vehicles with your bank. This is to appreciate that Mr. Ashish Mohan Sharma has been a great help in providing very prompt services and helping us from time to time. It is a great matter of satisfaction in dealing with you which is rarely seen in other banks. Once again thanks for your co-operation.

~ Touraids (i) Travel Service, Agra, February 21, 2007, Car Loan


I am very proud to say that am an ICICI credit card holder, this bank understands how to fulfill their customer's requirements. Even during the time of crisis, co-incidentally bank approved me a loan against my credit card without any request. It helped me a lot, I wish all the best and hope this valuable support will continue in future.

~ Oduvil Jayachandran, New Delhi, February 22, 2007, Credit Card


Excellent service. No words to praise for having provided easy and friendly access for customers to get into internet operations.

~ P S Gopalan, Chennai, February 22, 2007, Net Banking


Your online banking service is really good and fast. I really appreciate the quality service provided by you. Your quick and prompt service saves my lot of time and makes my work easy. Keep it up...!!!

~Ritesh Modi, Gurgaon, February 22, 2007, Net Banking


I feel very happy with banking through ICICI, as it gives a very excellent customer service whenever I visit the bank.

~ Sudhakar Reddy, Guntur, February 24, 2007, General


The Services offered by ICICI is simply superb with simple operational procedures, faster actions, and effective results. The facilities provided over the Internet Banking are a extremely helpful specially funds transfers and creation of FD'S.

~ Vipul Chaudhary, Alwar, February 24, 2007, Net Banking


I am a loyal customer of different ICICI bank schemes and not only that I feel proud of being associated with it but also I strive to induct people in its fold for the services provided by it with a smile.

~ K.Karmakar, Uttarpara, February 24, 2007, General


You have proved again to be a number ONE bank in customer service. Am really proud to bank with you. My problem in Internet Banking is solved with in a day. Really I appreciate your service and I wish ICICI to grow more. This kind of service motivate customers like me to start more accounts in the years to come.

~ Vinodh Shankar.C.K.R, Chennai, February 24, 2007, General


I appreciate effort of Mr.K. Rafique Ahmed of ICICI, Mayiladuthurai Branch for interlinking my Mayiladutharai a/c with Nungambakkam within a day. Really Mr. Rafiq understood my urgency and proven that "Hum hai naa ".Thanks to ICICI for recruiting persons like Mr.Rafique. Keep it up.

~ Ashok.K.Malik , Bellary , February 24, 2007, General


Mr Purshottam and Mhd Waseem of your sales team at Anand Vihar Branch, Delhi 92 have been excellent in assisting move over to your Bank. Please pass on my thanks to them. They have obtained two current and one FD accounts and as a family, we are delighted with their performance. Purshottam was competent and very patient, while Waseem provided the perfect after sales. Thanks to them both.

~ D Saksena , Delhi, February 24, 2007, General


I am ICICI bank customer for last 6-7years, many times in its advt. we see "hum hain na" i experienced it in real, during my visit to allahabad. I needed to withdraw cash, I went to banks civil lines branch which was near my hotel at 8.20am.only limited staff was present that time. Unfortunately I forgot to carry my cheque book & credit card during this journey. Ms Shashi Aggarwal officer available that time told me that cash can be withdrawn by loose cheque after 10.30am because only manager could do it. When I told her that I had an important meeting and I will be free after 3 pm only, it was to my surprise when she given me 20000/-from her own a/c, and said that I can come after my meeting & sign cheque. I was so impressed by timely service provided by the bank, I would like to say that officers like Ms. Shashi Aggarwal are the real asset and strength of the bank who has the vision and courage to take appropriate decision.

~ Vijay Sharma , Delhi, February 24, 2007, General


The team at ICICI is very responsive and have a good e-mail response time, I have received e-mails on Sundays too for my query's posted on the same day and after that they have a good follow-up on phone, I am using other credit cards from different banks but ICICI e-mail response is much faster as compared to all of them. Keep up the good work.

~ Ashutosh Tyagi, New Delhi, February 25, 2007, Credit Card


I am a very satisfied customer of ICICI Bank. The relationship which has been for me over the past 10 years with the bank have helped me a lot towards managing my finances. The courteous behavior of the branch staff extended to me during my personal banking is a excellent example for the organization to grow.

~John.S.Choudhury, New Delhi, February 25, 2007, General


I have been using the ICICI Bank credit card for the last 4-5 years and all I can express in simple words for the service provided during all through the years of association is " SATISFIED".

~Amit Gupta, Faridabad, February 26, 2007, General


Seriously Internet Banking has made my life very easier. It makes everything so comfortable. Thanks for providing us such a great facility.

~Sumit Chauhan, New Delhi, February 26, 2007, Net Banking


This is to inform you that I had a great customer service experience with your bank employee Mr. Vijay Kumar Goga of ICICI Cenotaph Road Branch, I had an issue with the wrong transfer of funds of about Rs. 30,000/- from 17 Feb 2007, but I happened to meet him to explain my situation and he was cool and calm in handling my query and also followed up the case to his level best. To my knowledge I have never seen a bank go beyond its boundaries and address customer issues, but Vijay was impeccable with his approach and commitment towards serving the customers. Hats off to you Vijay I Have no words to explain my gratitude. You are a feather on ICICI's cap.

~ Nayaz Ali U , Chennai , February 26, 2007, Branch Banking


I thank Mr. Das & Mr Jagan of ICICI Customer care hyderabad and Mr Prakash Gujare of ICICI Service cell mumbai for their relentless pursuit to sucessfully resolve my complaint in case of ICICI savings account.

~ Sashi Dhar Pillai , Delhi , February 26, 2007, General


I would like to place an appreciation to Housing Loan section in Hyderabad they processed the loan in a smooth and speedy way just like your slogan "Hum Hai Na"... I would like to appreciate the kind of efforts Mr. Sai for his instant and personal support in completing the loan sanction...keep up the good work and all the very best...

~ Krishna Rao, Hyderabad, February 27, 2007, Home Loan


I really appreciate the service provided by ICICI Bank to recover a refund in my account which was lying as an unidentified fund for 1 month. My special thanks goes to Mr. Praveen Kumar and Ms. Gargi Basu. The Bank always responded my emails in time and kept me updated for this long 1 month hassle. I did the right decision in having relation with this Bank for last 7 years.

~ Shrabani, New York, February 27, 2007, General


I would like to share my excellent experience that I had with ICICI today. I have send an SMS for getting more information about ICICI FD. I got a call from Hyderabad office Divya was talking to me. She told me all about ICICI FD features properly and was very clear in her communication. After this she told me that I will be getting a call from ICICI which I got in another 1 hour and some guy Srinivas (Not remembering the exact name again from Hyderabad) office was talking to me. He had a conference call with Amit (Who works in Videocon tower Delhi branch). We three talked for another 2-3 minutes and I told him what exactly I am looking and also told Amit about my office address etc. Amit reached my office which is in Noida at the same time which I requested him and filled a very small form. I also opted for Auto Debit option and believe me it was just 5 minutes job as he has already come to meet me with full preparation. I hope I will get my FD account and it will be linked to my savings account as Amit has promised. Believe me getting a FD Account in ICICI was such a easy factor for me. Please pass on my sincere thanks to Divya, Srinivas and Amit. Thanks once again to ICICI for having excellent employees like Divya, Srinivas and Amit and providing Door to Door service for it's customers. I am now planning to go for some more banking options with ICICI.

~ Manish Gupta , Noida , February 27, 2007, General


It so happened yesterday that I was being absent minded and was trying to withdraw from a HDFC ATM machine using my ICICI Visa credit card thinking that it was my debit card. Promptly as my pin no. did not match the machine threw errors. Today, I was quite pleased that a customer service person, perhaps she told her name as Amrita, called up inquiring if it was really I who had tried to withdraw cash from my credit card. By undertaking such measures, the bank is not only ensuring that fraud will be detected but also ensuring that customers interests are protected always. Do continue the customer first approach in the future too.

~ Vallish, Chennai, February 27, 2007, Credit Card


I am happy with the prompt attention, expeditious service, and tolerant attitude you evince towards your customers. Recently I had asked for blocking of transactions against my debit card via e-mail. It was done instantly. But after I located my card, I asked for restoration of services. Believe me, it was done in a minute. Hats off to ICICI.

~ M.Deva Santhanam, Vijaywada, February 27, 2007, Debit Card


ICICI bank has made banking a child’s play especially when you have a Gold Account. Things happen on the spot and your services are world class. I have closed my account in other banks and have an account with you only. I have also recommended my family and friends to avail your banking services. “BANKING HO TO ICICI JAISA”.

~ Vikas Gupta, Coimbatore, February 28, 2007, General



I have been a customer of ICICI for over a year now & I am extremely happy with their services. As I am residing outside India, the only way to communicate to the employees with respect to issues is via e-mail & I must say that they solve the issue successfully within 24 hrs... unlike other banks where I had to call them personally in spite of sending several e-mails. I am totally impressed by the services of ICICI & will continue to be a customer of ICICI & would ask more & more people to seek & avail the services of ICICI... Cheers to ICICI!!!

~ Sanjay Rozario, Dubai, February 1, 2007, General


Thank you ICICI Bank. I have been banking with you for more than three years. We took a car loan through your bank and the loan was sanctioned so quickly and at the end the cheques that you held were returned promptly. I look forward to many more hassle-free years of banking with ICICI. Thank you once again!

~Vilma Rajeev, Chennai, February 1, 2007, Loans


I have been banking with you since 2000 and with each passing year, my confidence in your services has grown. Touchwood, until date you have not given me a single instance to complain or feel dis-satisfied. Maybe I have been plain lucky. Your online-banking facility is simply the best, the ATM coverage is absolutely amazing, your mobile banking facility is reliable and your customer service is excellent. Bearing in mind the mind-boggling number of customers you have, I feel that the entire ICICI Team needs a genuine pat on the back. Hats off to you guys. I am a fierce ICICI loyalist. I have multiple relationships with your bank viz. ICICI Prudential Life Time Super, ICICI Lombard Health Insurance, ICICI Mutual Fund, an ICICI Personal Loan, an ICICI Credit Card & ICICI Direct online Trading Account. I promise to be a lifetime patron of ICICI. It's been long since I have been thinking of writing to you to compliment and express my gratitude for making my life so much easier. Heartiest regards to the entire ICICI family and may you continue to scale heights unprecedented in the history of banking. I will be there to cheer you up from the sidelines and shall always feel proud to be part of the ICICI family.

~ Sunil Menon, Mumbai, February 2, 2007, General


I am very pleased with the help I received from the bank since I became a customer of the bank in 2003, now I have transferred my account from Howrah to Garia for change of residence, and I specially appreciate Mr Subhanshu Ghosh Manager Garia Brnch for his pleasing personality

~ Biplab Mitra, Kolkata, February 2, 2007, Branch Banking


I take this space to praise one ICICI Sec 61 Noida employee, Chicki Arora for demonstrating good leadership and responsible behavior in helping me with fund transfer to my account. ICICI bank should take care of such employees.

~ Mukesh Sahdev, Kuala Lumpur, February 4, 2007, Branch Banking


I am very thankful to you for your prompt services. Your knowledge is outstandingly co mmendable! The information you provided was very clear and helpful. You have helped me change my mind and I would be definitely opening the dema t account with ur bank. I think you are a great asset to your bank. I once again THANK YOU and would like to wish you the best for your future.

~Megha Saraf, Kolkata, February 4, 2007, Branch Banking


Very Good Banking Experience in all fields like customer satisfaction, fund transfer, net banking and all. Thank you very much.

~Venkateswaran, Trichy, February4, 2007, General


Just wanted to thank you for the support extended to me from your Hyderabad Car Loans Team in all the Departments I had work with sofar. When none of the Banks were ready to give me a car loan,Rituraaj Barbora,Manager Car Loans helped me get the loan. He had really fought for my case and personally came and visited my office and residence before doing my loan. He wanted me not to bounce any installments and wanted me to register the car immediately, which I have done. He has not only helped me with the Car Loan but has also helped me with all my other banking queries throughout. He has gone ahead and helped my relative and friends with their loans and other banking issues if any.

You must be wondering why I am writing to you all this and thanking you at the same time? I am doing so, as I truly believe that it is the leader like you who actually brings out the best in people like Rituraaj and his team. Would also like to re-assure you and your team that all my loans and banking will be with ICICI throughout. Also I will give Rituraaj all the prospective customers and references that I come across.

~Sayed Masiuddin, Hyderabad, February 5, 2007, Car Loan


I am having banking relationship with ICICI Bank since 2005, I am very proud of your hard dedicated work against of your ICICI bank customers and I hope this will be continues forever thanks.

~ S Mangal Kumar, Araconam, February5, 2007, General


I have a housing loan account with ICICI Bank. I take the privilege of sending this email to you as a gesture of appreciation. Your extraordinary efforts to resolve all my queries at that visit itself has forced me to change my perception of ICICI Bank! This letter of appreciation is meant for you and I would want everyone to consider this as a personal appreciation letter. Your services to ICICI Bank are truly praiseworthy.Kindly consider this as an honest appreciation for the outstanding help that you have extended to me for resolving my home loan account issues. Thanks again. Keep up the good work !!

~Mayank Grover, February 5, 2007, Home Loan


I am happy and satisfied by ICICI Bank. I am having ICICI Credit Card. I am satisfied by full support and guideline of customer care and all executives. Thanks

~ G Krishna Prasad, Kulasekharam, February 5, 2007, Credit Card


Banking definition has been changed by ICICI. Before few years it is not possible to think, that is done by ICICI Bank. I am customer of ICICI from last five years and, really satisfied with the service of ICICI Bank

~ Deepak Bhale, Indore, February 5, 2007, General


I was impressed with the work of TIRUPATHI branch, especially Mrs.Vasantha Laxmi's work. She did a great job to solve my query. I want give a sincere thanks to Dhananjaya Reddy, Branch Manager and Vasantha Laxmi who gave an excellent service. It shows that your bank is able to meet customers’ expectations. Your bank will reach to heights in customers mind if it keeps serving their custoimers like this.

~B Prashant Mohan, Hyderabad, February 6,2007,Branch Banking


I am ICICI Credit cardholder and I am very much satisfied with fast acknowledgment of SMS alert and email acknowledgment for payment of credit card. Thanks for such valuable services.

~ Rajaganapati, Chennai, February 6, 2007, Credit Card


Madam ALIFYA had worked actually very hard in my case but it was you in whose court I have been declared clean. No other court in this world would have reacted and had given result so quickly. My family and I will be thankful to you and the bank for through my life. YOU HAVE SAVED MY LIFE. Thanks. MAY GOD BLESS YOU.THANKS

~ Amit Marichi, Delhi, February 6, 2007, Credit Card


You team has taken care of my issue. I really appreciate the speed at which they have responded. Thank you very much for the help rendered in resolving this issue.

~Samith Ravindran, February 6, 2007, Credit Card


I would like to congratulate ICICI Bank for its services, customer support & promptness & specially Internet banking & sms messaging. Please continue the good work.

~ Navin Dalmia, Kolkatta, February 7, 2007, General


Hi, I would really appreciate all the efforts put by your Rohini Branch people especially Mr Vikas Beniwal and MS Romita Choudhary. Whenever i visit this branch i get a prompt response from all the staff particularly these two people. Despite of huge rush these people are always on their toes to help out the customers to give solutions to customer's problems. These people are facing fury of the customers on a daily basis but they deal with all these conditions in a proper way to present that they really work for their organisatio, which is making strides in banking industry and these are the people who contribute to get that.

~ Ramendra Singh, Delhi, February 7, 2007, Branch Banking


My wife had lost her debit card in Chicago and somebody had transacted huge sums using the same. This is when we came to know the real advantage of ICICI debit card due to it insurance of last 30 days transactions. Mr Imran from your bank was very cooperative and patiently helped us in getting our money back. We would like to thank ICICI bank for its customer friendly policies and Mr Imran for the customer care.

~ Sumit Gupta, Pune, February 8, 2007, Debit Card


I am very happy with services provided by ICICI and wish more success in near future. It would be great if you can expand to remote places of INDIA.

~Vikram, Washington, February 8, 2007,General


I warmly appreciate all the well thought out facilities that are available together in one place for improving the productivity of banking operations. Looking forward to greater single point user interfaces by ICICI Bank linking more online payment billers/business houses. Thanks once again and Good Luck!

~ Anand Sampat, Hyderabad, February 8, 2007, General


I am custermer of ICICI Bank last three & nine months. I thankful to all staff of ICICI Bank to provide us excellent services

~ Sunil Yashwantrao Patil, Pune, February 9, 2007, General


I like the services of ICICI Bank especially the Internet banking service it very secure process. I once again thank you for providing such a facility.

~ Ariffudin, Hyderabad, February 9, 2007, Internet Banking


I am delighted by the manner in which you have dealt and have sanctioned the loan in flat 2 days tenor post myself providing all the necessary documents.

~ Hiten Shah, February 19, 2007, Loans


It gives me pleasure to inform you that the professional services usually provided by your employees are praiseworthy. I visited your branch in connection with incorporating the change of my communication address and getting NOC in this regard. During my interaction with Ms. Parul Kapoor and Mr. Sachin, the prompt support extended by them to me is highly appreciated. I do believe that this attitude of Customer Focus will lead your Bank to greater level of success.

~ Asis Das Gupta, New Delhi, February 20, 2007, Branch Banking


We are having car loans for twenty vehicles with your bank. This is to appreciate that Mr. Ashish Mohan Sharma has been a great help in providing very prompt services and helping us from time to time. It is a great matter of satisfaction in dealing with you which is rarely seen in other banks. Once again thanks for your co-operation.

~ Touraids (i) Travel Service, Agra, February 21, 2007, Car Loan


I am very proud to say that am an ICICI credit card holder, this bank understands how to fulfill their customer's requirements. Even during the time of crisis, co-incidentally bank approved me a loan against my credit card without any request. It helped me a lot, I wish all the best and hope this valuable support will continue in future.

~ Oduvil Jayachandran, New Delhi, February 22, 2007, Credit Card


Excellent service. No words to praise for having provided easy and friendly access for customers to get into internet operations.

~ P S Gopalan, Chennai, February 22, 2007, Net Banking


Your online banking service is really good and fast. I really appreciate the quality service provided by you. Your quick and prompt service saves my lot of time and makes my work easy. Keep it up...!!!

~Ritesh Modi, Gurgaon, February 22, 2007, Net Banking


I feel very happy with banking through ICICI, as it gives a very excellent customer service whenever I visit the bank.

~ Sudhakar Reddy, Guntur, February 24, 2007, General


The Services offered by ICICI is simply superb with simple operational procedures, faster actions, and effective results. The facilities provided over the Internet Banking are a extremely helpful specially funds transfers and creation of FD'S.

~ Vipul Chaudhary, Alwar, February 24, 2007, Net Banking


I am a loyal customer of different ICICI bank schemes and not only that I feel proud of being associated with it but also I strive to induct people in its fold for the services provided by it with a smile.

~ K.Karmakar, Uttarpara, February 24, 2007, General


You have proved again to be a number ONE bank in customer service. Am really proud to bank with you. My problem in Internet Banking is solved with in a day. Really I appreciate your service and I wish ICICI to grow more. This kind of service motivate customers like me to start more accounts in the years to come.

~ Vinodh Shankar.C.K.R, Chennai, February 24, 2007, General


I appreciate effort of Mr.K. Rafique Ahmed of ICICI, Mayiladuthurai Branch for interlinking my Mayiladutharai a/c with Nungambakkam within a day. Really Mr. Rafiq understood my urgency and proven that "Hum hai naa ".Thanks to ICICI for recruiting persons like Mr.Rafique. Keep it up.

~ Ashok.K.Malik , Bellary , February 24, 2007, General


Mr Purshottam and Mhd Waseem of your sales team at Anand Vihar Branch, Delhi 92 have been excellent in assisting move over to your Bank. Please pass on my thanks to them. They have obtained two current and one FD accounts and as a family, we are delighted with their performance. Purshottam was competent and very patient, while Waseem provided the perfect after sales. Thanks to them both.

~ D Saksena , Delhi, February 24, 2007, General


I am ICICI bank customer for last 6-7years, many times in its advt. we see "hum hain na" i experienced it in real, during my visit to allahabad. I needed to withdraw cash, I went to banks civil lines branch which was near my hotel at 8.20am.only limited staff was present that time. Unfortunately I forgot to carry my cheque book & credit card during this journey. Ms Shashi Aggarwal officer available that time told me that cash can be withdrawn by loose cheque after 10.30am because only manager could do it. When I told her that I had an important meeting and I will be free after 3 pm only, it was to my surprise when she given me 20000/-from her own a/c, and said that I can come after my meeting & sign cheque. I was so impressed by timely service provided by the bank, I would like to say that officers like Ms. Shashi Aggarwal are the real asset and strength of the bank who has the vision and courage to take appropriate decision.

~ Vijay Sharma , Delhi, February 24, 2007, General


The team at ICICI is very responsive and have a good e-mail response time, I have received e-mails on Sundays too for my query's posted on the same day and after that they have a good follow-up on phone, I am using other credit cards from different banks but ICICI e-mail response is much faster as compared to all of them. Keep up the good work.

~ Ashutosh Tyagi, New Delhi, February 25, 2007, Credit Card


I am a very satisfied customer of ICICI Bank. The relationship which has been for me over the past 10 years with the bank have helped me a lot towards managing my finances. The courteous behavior of the branch staff extended to me during my personal banking is a excellent example for the organization to grow.

~John.S.Choudhury, New Delhi, February 25, 2007, General


I have been using the ICICI Bank credit card for the last 4-5 years and all I can express in simple words for the service provided during all through the years of association is " SATISFIED".

~Amit Gupta, Faridabad, February 26, 2007, General


Seriously Internet Banking has made my life very easier. It makes everything so comfortable. Thanks for providing us such a great facility.

~Sumit Chauhan, New Delhi, February 26, 2007, Net Banking


This is to inform you that I had a great customer service experience with your bank employee Mr. Vijay Kumar Goga of ICICI Cenotaph Road Branch, I had an issue with the wrong transfer of funds of about Rs. 30,000/- from 17 Feb 2007, but I happened to meet him to explain my situation and he was cool and calm in handling my query and also followed up the case to his level best. To my knowledge I have never seen a bank go beyond its boundaries and address customer issues, but Vijay was impeccable with his approach and commitment towards serving the customers. Hats off to you Vijay I Have no words to explain my gratitude. You are a feather on ICICI's cap.

~ Nayaz Ali U , Chennai , February 26, 2007, Branch Banking


I thank Mr. Das & Mr Jagan of ICICI Customer care hyderabad and Mr Prakash Gujare of ICICI Service cell mumbai for their relentless pursuit to sucessfully resolve my complaint in case of ICICI savings account.

~ Sashi Dhar Pillai , Delhi , February 26, 2007, General


I would like to place an appreciation to Housing Loan section in Hyderabad they processed the loan in a smooth and speedy way just like your slogan "Hum Hai Na"... I would like to appreciate the kind of efforts Mr. Sai for his instant and personal support in completing the loan sanction...keep up the good work and all the very best...

~ Krishna Rao, Hyderabad, February 27, 2007, Home Loan


I really appreciate the service provided by ICICI Bank to recover a refund in my account which was lying as an unidentified fund for 1 month. My special thanks goes to Mr. Praveen Kumar and Ms. Gargi Basu. The Bank always responded my emails in time and kept me updated for this long 1 month hassle. I did the right decision in having relation with this Bank for last 7 years.

~ Shrabani, New York, February 27, 2007, General


I would like to share my excellent experience that I had with ICICI today. I have send an SMS for getting more information about ICICI FD. I got a call from Hyderabad office Divya was talking to me. She told me all about ICICI FD features properly and was very clear in her communication. After this she told me that I will be getting a call from ICICI which I got in another 1 hour and some guy Srinivas (Not remembering the exact name again from Hyderabad) office was talking to me. He had a conference call with Amit (Who works in Videocon tower Delhi branch). We three talked for another 2-3 minutes and I told him what exactly I am looking and also told Amit about my office address etc. Amit reached my office which is in Noida at the same time which I requested him and filled a very small form. I also opted for Auto Debit option and believe me it was just 5 minutes job as he has already come to meet me with full preparation. I hope I will get my FD account and it will be linked to my savings account as Amit has promised. Believe me getting a FD Account in ICICI was such a easy factor for me. Please pass on my sincere thanks to Divya, Srinivas and Amit. Thanks once again to ICICI for having excellent employees like Divya, Srinivas and Amit and providing Door to Door service for it's customers. I am now planning to go for some more banking options with ICICI.

~ Manish Gupta , Noida , February 27, 2007, General


It so happened yesterday that I was being absent minded and was trying to withdraw from a HDFC ATM machine using my ICICI Visa credit card thinking that it was my debit card. Promptly as my pin no. did not match the machine threw errors. Today, I was quite pleased that a customer service person, perhaps she told her name as Amrita, called up inquiring if it was really I who had tried to withdraw cash from my credit card. By undertaking such measures, the bank is not only ensuring that fraud will be detected but also ensuring that customers interests are protected always. Do continue the customer first approach in the future too.

~ Vallish, Chennai, February 27, 2007, Credit Card


I am happy with the prompt attention, expeditious service, and tolerant attitude you evince towards your customers. Recently I had asked for blocking of transactions against my debit card via e-mail. It was done instantly. But after I located my card, I asked for restoration of services. Believe me, it was done in a minute. Hats off to ICICI.

~ M.Deva Santhanam, Vijaywada, February 27, 2007, Debit Card


ICICI bank has made banking a child’s play especially when you have a Gold Account. Things happen on the spot and your services are world class. I have closed my account in other banks and have an account with you only. I have also recommended my family and friends to avail your banking services. “BANKING HO TO ICICI JAISA”.

~ Vikas Gupta, Coimbatore, February 28, 2007, General


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