We believe that you, the customer, are at the centre of our business.

To enhance our service quality constantly, we need to know your concerns and what you think of our products and services. Milap, our customer engagement programme at branches, offers us an opportunity to nurture your trust in us.

In this forum open only to our customers, you can interact with our branch staff outside the rush of a normal working day and we will make our best efforts to address your concerns and seek your suggestions for improving our services. In several metro branches, our Senior Managers are also present to address your queries.

We look forward to your presence at Milap, held on every third Friday* of the month from 6.00 p.m. to 7.00 p.m. at any branch close to you.

* Due to regional holidays or unforeseen circumstances, the day of Milap may change. Please confirm with your Branch Manager.