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Home Claim Procedure

Call the All India Insurance Helpline Number (Toll free) at 1800 225 800 with policy details.
Provide relevant information, which includes your policy and other details regarding your claim. Consequently, your claim request is authenticated and is escalated to the company's claims department.
Company's claims department validates and registers the request. They appoint a surveyor within 48 hours.
The insured submits all the relevant documents to the surveyor. The surveyor submits the Final Survey Report (FSR) along with the documents within 7 days.
If surveyor is not appointed, the company's claims department sends a letter of requirement for submitting documents to the insured within 24 hours of claim intimation.
On receipt of documents, the claims department processes the claim within 7 days. On approval of the claim, a letter is send to the insured giving the approved amount of settlement along with the discharge voucher.
Payment cheque is released on receipt of the signed discharge voucher.

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Documents Required

Duly completed and signed claim form
Xerox copy of policy
Copy of FIR
Final Report from police
Copy of all invoices, price lists, repair estimates

Please note that this is an indicative list and some other documents may be required at the time of claim settlement.

Download Claim Forms

All Risk
Burglary
Fire
Money

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Insurance brought to you from ICICI Lombard General Insurance Co Limited Misc 1, 13, 29, 30, 34B, 46, 50. ICICI Bank Limited has a referral arrangement with ICICI General. The contract of insurance is between ICICI General and the Insured, and not between ICICI Bank Limited and the Insured. Nothing contained on the Website shall constitute or be deemed to constitute an advice, an offer to purchase or an invitation or solicitation to undertake any activity or enter into any transaction relating to the Insurance Products. Participation by ICICI Bank's customers is on a purely voluntary basis and there is no direct or indirect linkage between the provision of the banking services offered by the Bank to its customers and their usage of the product or participation in the scheme. For more details on coverage, terms and conditions, please read the policy document carefully before conducting a sale.