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Claim Procedure

In Case of an Accident

  • Note the numbers of the other vehicle involved in the accident, if any.
  • Try to note the names and contact details of witnesses, if any.
  • Contact our 24x7 call center. Get your claim number / reference number. Call center will give you the details of documents require for processing your claim and details of our preferred garage where the vehicle can be repaired.
  • File an FIR in the nearest police station in case property damage, bodily injury, theft and major damages.

 

After Registering the Claim

  • Our customer service manager will contact you within 24 hours of registering the claim
  • Submit the copy of documents to the dealer / CSM and get verified with the originals.
  • Our CSM will get the estimate for the repairs of your vehicle and give spot approval after assessment.
  • After completion of repair at our preferred garage we will make payment of our share of the loss directly to the garage.
  • The insured to pay the excess mentioned in the policy and depreciation, salvage etc informed by the CSM.

 

Documents Required

  • Duly completed and signed claim form
  • A copy of your Vehicles R.C. Book
  • A copy of the Driving License of the person driving at the time of accident

 

Additional Documents Required

For Theft Claims

  • R.T.O. Paper duly signed from the local R.T.O. Office
  • N.O.C. from Finance Company in case the car is hypothecated
  • Letter of Indemnity & Subrogation from a Notary located near a Local Court

For Third Party Claims

  • M.A.C.T / Legal Notice which would be sent to you by the Third Party.
  • Stamp required in case of a company- registered vehicle
  • Original documents to be produced for verification

 

Insurance is the subject matter of the solicitation.
Insurance brought to you from ICICI Lombard General Insurance Co Limited
Misc 1, 13, 29, 30, 34B, 46, 50. ICICI Bank Limited has entered into referral arrangement with ICICI Lombard General Insurance and nothing contained on the Website shall constitute or be deemed to constitute an advice, an offer to purchase or an invitation or solicitation to undertake any activity or enter into any transaction relating to the Insurance Products.

   
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