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At ICICI Bank, we believe in providing the best of services to our
customers. We provide customers with easy access to information, products
and services, as well as the means to get their grievances redressed. Click
here to read our Complaint Handling Process (This Grievance Redressal process is also applicable for grievances relating to services provided by outsourced agencies) or if you have a grievance,
please feel free to:
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If the resolution you receive does not meet your expectations, please write to
Mr. Avijit Saha, Head, Customer Service.
Click here to send an e-mail to Mr. Avijit Saha. |
Click here to download the grievance form. Please fill it up and post it to the address indicated on it. |
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| You will receive a response within a period of 10 business days of Mr. Avijit Saha receiving your communication. |
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If you are still not satisfied with the resolution you receive, please write to
Mr.Shiva Kumar Tadikonda, Nodal Officer.
Click here to send an e-mail to Mr. Shiva Kumar Tadikonda.
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Click here to download the complaint form. Please fill it up and post it to the address indicated on it. |
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Call at our Customer Care (between 8 am to 6 pm) , press 1 followed by 8 and then enter the Service Request Number which should not be more than 2 months old. |
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| You will receive a response within a period of 10 business days of Mr.Shiva Kumar Tadikonda receiving your
communication. |
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If you are still not happy with the resolution, please write to Mr. B. Madhivanan, Senior General Manager, Service Quality.
Click here to send an e-mail to Mr. Madhivanan.
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Click here to download the complaint form. Please fill it up and post it to the address
indicated on it. |
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| You will receive a response within a period of 10 business days of Mr. Madhivanan receiving your communication. |
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If after having followed Steps 1, 2 and 3 your issue remains unresolved, you may directly approach the Banking Ombudsman for redressal.
Click here to read the salient features of the Banking Ombudsman Scheme 2006.
Click here for addresses of the Banking Ombudsman Offices. Click here for statement of complaints for FY 2008-09. |
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