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On theft of my old debit card, I lodged a request for a new one at the Preet Vihar branch of ICICI Bank. I am highly satisfied with the quick service extended to me by the branch. The staff was so prompt in their service and this has strengthened my faith in them. Thanks to their timely help, my old card was deactivated and I did not suffer any financial loss. I truly appreciate their service.

~ J K Sharma, New Delhi, September 8, 2009, Channels - Branch Banking Experience

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I would like to appreciate Mr. Ankush Makhani. He has not only solved my query for my online login password but has also guided me in investing in Fixed Deposit and Recurring Deposit schemes. ICICI Bank should be proud to have such a hardworking employee. Thanks Mr. Ankush Makhani for all the help!

~ Ramesh Rawat, Mumbai, September 15, 2009, Channels - Branch Banking Experience

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I had a nice experience with your Customer Care Representative who guided me to make good a small omission on my part regarding my Credit Card bill payment. Because of her guidance I could make a payment within 3-4 hours on an almost closed day in Maharashtra. Thanks to her timely help and to your team of dedicated employees. If ever there is a competition of the best call centre, I am sure ICICI Bank will be in the top three!

~Samaresh Chatterjee, Pune, September 3, 2009, Channels - Customer Care

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My compliments and good wishes to the ICICI Bank team. I hold a Savings Account with ICICI Bank since the last six years. In these six years, the services provided by ICICI Bank have never been compromised. It has kept on improving over a period of time and no private / public sector bank can match the services provided by ICICI Bank. I am proud to have an account with your bank. It provides quick service, quick solutions and quick banking services in a much lesser time and helps India continue to grow. Thank you very much. I love ICICI Bank.

~ S.Senthilmurugan, Erode, September 1, 2009, Products - Deposits

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I am associated with ICICI Bank since the last 5 years. I appreciate the efficient and quick response to all the needs of the customers. I wish ICICI Bank all the success.

~ Shammi Malhotra, New Delhi, September 5, 2009, Channels - Customer Care

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I have gone through the comments given by other customers. They all give only brief appreciations. But I personally wish to say that I have an account with ICICI Bank since 2001. At that time there were not too many ATMs of ICICI Bank and other national banks. But the service provided by ICICI Bank has been marvellous. Even now many banks have a lot of ATMs but they are not on par with the services provided by ICICI Bank. I have had a few problems at some time, but they were due to not following up and I cannot blame ICICI Bank for them. My first bank account was with SBI. Later, I opened an account with ICICI Bank and currently this is the only account I have. I have visited all ICICI Bank branches and it takes only a few minitues to get details. I have not seen such service in any other banks in Chennai. On my recommendation, many of my friends have opened accounts with ICICI Bank. The ICICI Bank debit card is very useful whenever I go out of station. Moreover, it takes just 1 to 2 hours to transfer funds from a bank account in any other state into my account. Many banks are now providing this service but it is not on par with ICICI Bank.

I once again thank all the staff members and the management for providing excellent service even to a Savings Account holder. I wish you the best of luck always!

~ K. Sasikumar, Chennai, September 9, 2009, Channels - Customer Care

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Sometime back, I had requested for a cheque drop box at the ATM centre at Jakhan, Rajpur Road, Dehradun. This is because a large number of senior citizens reside in this area. Living up to its reputation of being customer friendly, I recently found a cheque drop box placed at this ATM centre of ICICI Bank.

Three cheers to the bank authorities for being so considerate. Hope it will keep on providing value added facilities for its customers in future as well. Thank you.

~ Kishore Saxena, Dehradun, September 9, 2009, Products – Deposits

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I work for an MNC financial services company in the customer service department and I must say that ICICI Bank has one of the most user friendly websites and IVR. Well done! In an endeavour to automate, ICICI Bank has not lost its customer service attitude, something that is sadly lacking in numerous financial services websites and IVRs. My first visit to the website has been a pleasurable one!

~ Nelson Samuel, Bangalore, September 9, 2009, Channels – Internet Banking

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Let me take this opportunity to appreciate the ICICI Home Loan Department. This department is well- trained and is very quick in processing transactions. They deserve to say what they claim as they are very efficient and quick in processing business transactions. Kudos to the team!!!

~ Abhay Shelar, Mumbai, September 20, 2009 , Products - Loan