Customer Care, phone banking
   
  Customer Compliments
   
ICICI Bank Customer Care, 24 hour phone banking service
online customer care service, online phone banking service
   
 


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I am very happy with the services provided by ICICI, especially the help provided by Mr. Deborah Choudhary of your Guwahati Branch. She is the person who has made my banking with ICICI convenient. She is an asset to your organisation.

~ Shirish Sharma, Guwahati, September 30, 2006, Savings Account


Your loan on phone is a wonderful feature. I have been sanctioned a loan for a vehicle within 30 minutes. Thanks to ICICI.

~ Milind Ektare, Mumbai, September 30, 2006, Vehicle Loan


Everything is simpaly superb in ICICI Bank. Internet Banking is something which everyone should experience. Its very convenient to operate my accounts being at home...Good Job...Keep up the good work...Hats off to ICICI Bank staff and management...! Thanks for a wonderful service...! I am really happy and satisfied...!!

~ Ida Rachel, USA, September 30, 2006, Savings Account


I am very happy to be an ICICI Bank customer. The services are excellent. ICICI has also motivated other public sector banks to increase their facilities to their customers.

~ K Venkata Vamsy, Eluru, September 30, 2006, General


Recently, I have requested to get my new debit card as it was getting expired. After I submitted my request, I got my debit card delivered to USA address promptly and safely within 3 business days. That was an excellent service.

~ Ravi Makam, Chattangooa, September 30, 2006, Savings Account


I am really happy with the services of ICICI Bank. ATM, Net Banking, Customer Care everything is super. I really enjoy banking with ICICI Bank.

~ Vikas Daiya, Indore, September 30, 2006, Savings Account


I am very happy while using your services. Especially the 8 to 8 banking facilityis very convenient for us. I am using your Demat, Phone Banking, Mobile Banking facility. It really satisfies all my requirements relating to banking transactions. With my best wishes.

~ Amit Mahajan, Navi Mumbai, September 29, 2006, Savings account / Web trade


ICICI is one of the best Indian bank with contineous updation of new technologies which has made the customer support more stronger than ever before. I really would like to take this oppertunity to appreciate the service quality and infinity account managers for the excellent service provided. Thumbs Up.

~ Bipin Philip, Doha, September 29, 2006, General


In the last 6 years of my relationship with ICICI, I was in USA, UK and now back in USA. Wherever I went, I had the convenience of using my account thru internet/ Phone. Excellent service by ICICI. KUDOS to the team who made convenience and safety possible to the customer. Good luck and Keep it up.

~ Muralidhar Pagidela, New York, September 29, 2006, Savings Account


Dear ICICI, I am a satisfied customer and very happy to write this compliment to appreciate Smt. Lakshmi, executive for ICICI Credit Cards, Chennai, who is having a rapid on the customers and made me to get a facility from your esteemed bank. Keep it up Lakshmi & ICICI team.

~ Arunpratap D, Chennai, September 29, 2006, Credit Cards


I think your internet banking team needs to take a bow. I must say the internet banking experience of ICICI is unmatched. Right from having an integrated view of all my relationships, to simpler things like providing beneficiary details in statements, to Mobile Banking alerts. It's Fantastik.

~ Tarang Dhurva, Mumbai, September 29, 2006, Net Banking


I heard from my friends that ICICI Bank is pleasent and fast. I witnessed this today at your Hazaratganj Branch, Lucknow. It has excited me when I got my savings account openedwithin a few minutes with ATM Card and net banking details. It's realy excellent banking.

~ D.K. Tiwari, Lucknow, September 29, 2006, Savings Account


Banking with ICICI Bank is simpaly ONE TOUCH BANKING. I use ATM, Internet Banking, Mobile Banking, Phone Banking facility. Specially Phone Banking officers are really helpful to the customers. I have never faced any problem till date.

~ Parag K Malaviya, Bhiwandi, September 29, 2006, General


Now, the mobile recharge facility has been modified so that customers can recharge for a very small amount. I would like to appreciate ICICI for this because we can even top up for a very small amount from our desktop.

~ Chandramouli J.,Chennai, September 29, 2006, Net Banking


It is a pleasure working on your online systems whether it is online share trading or getting a fixed deposit. I think the information technology guys have done a great job.

~ Ida D'souza, Mumbai, September 29, 2006, Net Banking / Web Trade


I am a customer of ICICI Bank. I am very happywith the services provided by the customer care team.

~ Sanjeev Singh Rathore, Kanpur, September 29, 2006, Phone Banking


You have given customers an amazing e-banking experience. I would go to the extent of saying that you do not have any competation in this sector. You are ahead by leaps and bounds. Keep going. Good Job.

~ Rahul Verma, Hydrabad, September 29, 2006, Net Banking


The net banking services provided by ICICI Bank are the best. It's very easy to open FD and RD etc. Sitting in the confort of your home or in office. Also, I find the customer care services the best as compared to any other bank. Keep it up.

~ Ankush Gupta, New Delhi, September 29, 2006, Net Banking


I am proud to have an account with ICICI Bank and 8 to 8 banking is very helpful.

~P. V. Prasad, Coimbatore, September 29, 2006, Savings Account


Dear Sir, This is with regards to a compliant sent on 27 th September 2006 with regards to an issue with my net banking ID & password. I would really like to appreciate you and your colleagues for the quick response provided to my mail and helping me get my ID & password . Thanks a lot...Well done...keep it up...Kudos to ICICI Bank.

~Mr. Nikunj Gurumukhi, Chennai, September 29 th 2006, Savings Bank


Service is very excellent adopting very good technology.

~ J. Saketharaman, Chennai, September 29, 2006, Net Banking


Great service provided by net express money 2 India transfers. Very fast, trouble free and good customer service to back it all. Keep it up.

~ Vinod Manikkoth, Nottingham, UK, September 28, 2006, Savings Account


I am a customer of ICICI Bank. I am very happy with the service provided. As perfection takes time to change so is with ICICI Bank.

~ Imran Ismail Bhoranya, Ahemdabad, September 28, 2006, Savings Account


I like your services and the customer care. Keep it up and keep going. I really appreciate the ease in transferring funds from U.S.

~ Sreenivas Koonadi, Edison, September 28, 2006, Savings Account


Thanks for acting promptly on my request. Infact my bank official contacted me and advised action.

~ Mr. Randhawa, New Delhi, September 28, 2006, Savings Account


Hi, My ATM card expired and I didn't receive the intimation on time as the new address and contact details were not being updated. Mr. Sameer of Lower Parel branch was of great help as he not only ensured that my contact details were updated but also coordinated with the Pune branch so that the card was delivered to me. Thanks Mr. Sameer.

~ Suman Paul, Mumbai, September 28, 2006, Savings Account


MS. Jyoti from your Rourkela branch has helped me immensely in some Demat related transactions. The quality of service provided is phenomenal. My best compliments to her on her customer service attitude.

~ Shoma Palai, Rourkela, September 28, 2006, Savings Account


ICICI Bank is very prompt in keeping up the promise. The service I have received through phone banking is excellent. Keep up the good customer orientation.

~ Judy Pinto, Bangalore, September 28, 2006, Phone Banking


I really like to appreciate for your fast service rendered to me. I have placed redemption of rewards point on 22/09/2006 and I received the item on 24/09/2006 afternoon. I really appreciate your rewards redemption department.

~ PVVSN Murthy, Hydrabad, September 27, 2006, Credit Card


I appreciate service level provided by MEHTAB. She made a call to verify my home address, on my another query she spoke to me very politely. Really she has quality to delight the customer. Thanks

~ Vinod Bhatt, Ghaziabad, September 27, 2006, Savings Account


The initiative that ICICI Bank has taken to satisfy its customers through net banking is commendable. Whenever, I complain about the certain aspect, it is dealt with fair degree of professionalism and to my satisfaction by your accounts manager. I must say net banking has brought your customers closer to you. Keep it up and don't loose focus.

~ Himanshu Bhatt, Navi Mumbai, September 25, 2006, Savings Account/ Net Banking


Dear ICICI Bank Staff, I am very proud to have my account with the bank which is the Best Consumer Internet Bank in India. May you have more such achievements in future too and be always on TOP!!! “Long live ICICI Bank” Aaap hain to hum hain! With all the best wishes.

~ M. F. Guard, Mumbai, September 24, 2006, Savings Account / Internet Banking


You have exceeded my expectations because of excellent and fast service provided by ICICI Bank Ltd. At the time of taking car loan and a personal loan. We really appreciate you for that and we hope that our relationship with ICICI Bank will continue forever. Thanks again and wish you all the best.

~ Smt. Deval Shah, Ujjain, September 23, 2006, Car Laon / Personal Loan


Please refer to my complaint lodged to you yesterday regarding operation of equity trading On-line which was not permitted since first activation of the account. The matter was promptly taken up by Mr. Subro Dutta, Manager ICICI Web Trade Ltd, Kolkata om 20.9.06 and solved. I thank him for prompt and effective solution. I have no complain now. Thank You.

~ Mr. Madhusudan Ray, Kolkata; September 23 rd 2006; ICICI Web Trade


Very good online facilities. This will be very useful for working professionals.

~ Ranjit Kumar, Tirupur, September 22, 2006, Savings Account / Net Banking


I would like to convey my best wishes to your organisation on the occasion of winning the award as “Best Consumer Internet Bank in India.” Thanks and Regards

~ Babu Kunjappy, Kollam, September 21, 2006, Internet Banking


I have always appreciated ICICI Bank for its support and services. Keep up the good work as people have trust in you and would appreciate if the bank is consistent in keeping it. All the best. Cheers!!

~ Manish Pophale, Banglore, September 21, 2006, General


Convenient ATM location and the best banking services which I never expect when compared to all other banks.

~ Bala, Banglore, September 21, 2006, Savings Account / ATM


Would like to thank Kavitha personally for the excellent service she provided. When I contacted her, she helped me with such a passion that I couldn't believe I am getting this type of customer service in India. She not just took care of handling it from her side but she kept me updated about the status. Thanks a lot ICICI for having such nice customer service representative

~ Rahul Goel, Hyderabad, September 21, 2006, Credit Card


I wish to express my appreciation for Mr. Ketan Rahul. The kind of professional and quick service he offered to me is really commendable. At the time when the quality of customer service is decreasing his service is really a refreshing change. At one point of time I had this feeling that my work will never be done. But then your timely intervention not only resolved my issues but also turned out exactly in the way I wanted. I really appreciate the professional and efficient service. He is a Star.

~ Abhishek Kumar, Mumbai, September 21, 2006, Credit Card


Thanks a lot for very quick response and completion of my request for change of address. Incidentally, I am also dealing in customer complaints in my profession as Dy Manager -Quality Engineering. My constant endeavor is also early resolution of any customer concern. I am happy to see same type of attitude existing in ICICI customer care.

~ Dinesh Pilani, Hyderabad, September 21, 2006, Credit Card


I am very much impressed by the prompt and efficient services provided with dignified treatment which we never got earlier in banking transactions. In one way ICICI Bank has revolutionized the banking concept & brought bank to the door step of ordinary bank.

~ Gajendra Raut, Jaipur, September 20, 2006, Savings Account


Keep going ahead, I feel proud to be your customer. May you have the best of both world.

~ Rajendra Kumar, Mumbai, September 20, 2006, General


I am inclined to place on record the excellent and speedy handling of my Home loan processing & disbursement by some very bright professionals at ICICI. In very demanding circumstances with hardly any time in hand, to be precise within 48 hrs!! Pankaj Maduskar has very deftly managed the situation and deputed very competent colleagues, besides giving them the much needed support. Pankaj, in spite of his very busy schedule kept in touch personally throughout the process ensuring desired progress. I am particularly impressed and would like to bring to the notice of your Management the "clock work precision" & superb confidence exhibited by Mr. Ajinkya Dantale - Team Manager, with active personal support of Amit Karve - Branch Sales Manager, extended to me in managing the situation. Also, please convey my sincere thanks to Maninder for his understanding and giving the necessary consent to the team.

~ Pravin Kumar, Pune, September 18 th 2006, Home Loan


Thanks a lot for your prompt response and superb customer service…. Appreciate it!!! I am really impressed the way you guys handled my case and assisted me through all the procedures to get back the refund on my savings account. Seriously your customer service level is highly appreciated and once again thanks for every one in the team who investigated the matter. Hope you will continue the same level of service in future to be No. 1. Thank you very much CHEERS!!!!!!!

~ Pranjali Prabhakar Bhanage, Mumbai, September 18, 2006, Savings Account


I am very glad to let you know that I am getting excellent service from your staff and officers since the last 8 years. The approach is very remarkable. Whenever I faced any difficulty or landed in some kind of a doubt, your executive Mr. Jaideep Rajput has helped and cleared my problems regarding my home loan and services of ICICI Bank. Earlier the office correspondence was from Nasik branch and we still got time-to-time services from you. I am happy to say "My Dream Home has come true because of ICICI Bank ltd only" Services are completely remarkable and to the satisfaction of customers.

~ S.P Ghodke, Jalgaon, September 18, 2006, Home Loan


This is about a positive feedback for your employee Indira. She is very customer centric. She not only answered my query but also went a step ahead to resolve my ongoing net banking issue. She has to be rewarded and altogether she is an asset to ICICI. Thanks for your great service.

~ Rajesh, Chennai, September 18, 2006, Current Account


I would like to record my appreciation for the manner in which you have handled my complaint. It is rare that you find a person so motivated who likes to complete the job to customer's satisfaction and in quick time. Keep up the good work. This attitude would help you in your life and would earn a lot of goodwill for your organisation. All the best.

~ Sudhir Ahuja, September 16, 2006, Phone Banking


I wanted to express my thanks to ICICI for the quick and professional loan services that it has provided me. It is only because of people like you who make this otherwise tedious process so simple and user friendly for customers like us. Your attitude has been truly remarkable and I wanted to send this feedback to your supervisor, that I was very much satisfied with ICICI home loan experience. Within no time, I realized that my home loan was approved and sanctioned without any issues. I will recommend all of my friends who are looking for home loans to avail ICICI home loan due to their excellent service. I am happy to be part of ICICI bank relationship. Thank you very much. (A Satisfied ICICI Bank customer)

~ Pankaj Bhatia, Gaziabad, September 15, 2006, Home Loan


This is an appreciation mail for Mr. Sikandar Ali Sayyed for his appropriate business standards & corporate attitude. Very willingly, he helped me understand my card statement & also sincerely apologized for the charges applied erroneously. I was so irritated that I had decided to discontinue the card & retain only my HDFC one however, looking at the patience & skill of this agent, I changed my mind retained it. I have managed many agents with zeal & enthusiasm. I am sure he has been trained well & takes every challenge positively. All the very best!!

~ Rebecca Francis Fernandes, Mumbai, September 13, 2006, Credit Card


I have a saving account as well as a credit card with your bank. I am very happy with your services and I am very glad to be your customer. I always give your reference to my friends, relatives and my group members. Please always provide your best services to your customers.

~ Mehul Jadia, Jamnagar; September 12, 2006, Savings Account / Credit Card


Services are good. I was not sure while opening my salary account as well as Demat. But, as of now I am satisfied. Please keep it up.

~ Jai Prakash Shah, Navi Mumbai; September 12, 2006,Salary Account / Demat Account


I utilise all your services comfortably and I am happy to use ICICI Bank because of its services.

~ Balaji, Banglore ; September 12, 2006, General


The reply & response you give to your customers is realy appreciative & fast. Kindly keep it up.

~ P.S. Kumar, Chennai; September 12, 2006, General


The timely & efficient banking services provided by the bank with courtesy is most commendable. Keep it up. Congratulations one & all!

~ Vidyasagar, Secundrabad; September 12, 2006, General


I had a telephonic call from the Gobichettipalayam branch of ICICI bank and ICICI Bank Customer Care, Mumbai regarding the reversal of the collection charges for the AT PAR cheques. I thank ICICI Bank for the speedy disposal of my grievance.

~ Narendran P, Gobichettipalayam; September 12, 2006, Phone Banking


Its always a satisfactory response from ICICI. I have been an ICICI customer from student age. The quality of service is very good. The wait time whenever I dial customer care is very less. Best wishes to ICICI in all the ways for their future endeavours. Thanks & Regards

~ MD ABDUL KALEEM AHMED, Hydrabad; September 12, 2006; Savings Account


I must deeply appreciate and thank you all for your wonderful help and efforts in your endeavor to organize to get my pass word which I lost. Also, I appreciate your quick response & immediate reply for my queries and sending the my log-in password by speed post of DHL ARAMEX service.

~ Mohammed Hussain Kalwath, Madinah; September 12, 2006, Savings Account


Hey bank, Really I am happy with your ATMs I hope you people continue this service with good hope and one more thing i need to explain about your customer service is excellent. Keep it up!

~ Amirtharaj, Chennai, September 12, 2006, ATM


I, KAMIL MEGHANI having a saving account. I am very happy with the service provided by ICICI bank these service are simply outstanding. I would also like to thank SUBHADRA madam who helped me with opening up of No Frills account and issue of ATM card.

~ Kamil Meghani, Secundrabad; September 12, 2006, Savings Account


I would like to render a few words of appreciation to your executives, Mr.Saravanan and Mr.Srinivasan, working at ICICI Home Finance Branch, Lakshmi Arcade, Thillainagar, Trichy. They had taken special interest in my case and helped a lot to speed up the loan process to a great extent.

~ Vidya Raghunathan, Chennai, September 12, 2006, Home Loan


Nothing matches the contents & user friendliness of ICICI Bank's web site. One cannot describe e-banking pleasure, but has to experience it.

~ P.RAGAVAN, Chennai, September 12, 2006, ICICI Web Trade


I am extremely thankful to you for resolving the matter very amicably for me. I really appreciate the concern and care shown by you despite this not being a very high value transaction, which to me is an indicator of good business practices prevailing in your organization. Once again I thank you for being extremely helpful and active in resolving my issues.

~ Gulzari Bansal, September 1, 2006, Phone Banking


I was very impressed by the promptness of your reply! I am sure that this level of dedication will go a very long way in making ICICI Bank one of the top banks in the world. Thank you for offering to upgrade my card without any documents. I would like to have Big Bazar Gold card if that is possible. Thanks once again!

~ C.Chandra Shekhar, August 28, 2006, Phone Banking


My query was handled in a very professional manner with a positive response. I would certainly recommend ICICI to my friends. Keep doing the good job.

~ Bilal A Khan, September 7, 2006, Phone Banking


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