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I had the pleasure to deal with Ms. Abhishika Thapliyal in the Dehradun branch when she handled the transfer of assets from my late father's account into my new account. She clearly defined all the Banking requirements and the paperwork that had to be completed in a very concise manner which was extremely helpful in accomplishing my task in few days when I was on a visit to India, leaving me time to handle many other formalities of my inheritance. I would recommend Abhishika for a higher position in the Branch. I have had many follow-up conversations with her from the US to make sure all transactions were completed as promised. Well done! Abhishika. ~ Rajan Bhatia, Mountain Lakes NJ, March 26, 2010, Channel - Branch Banking Experience I have been a customer of your esteemed ICICI Bank, Vashi Branch since five years.I am very appreciative of your Customer Services Department., with their helpful attitude, accommodative behavior and their value for the customer. I particularly appreciate the endearing services rendered by Ms. Komal Agarwal (Vashi Br anch , SOL ID 0151), in discharging her duties as a customer service officer. Her courteous behavior and friendly attitude has helped me a lot during my transactions with your bank. I was having problems depositing my cheques issued in the name of Ms. Jahnavi Acharya Sharma, since my ICICI Bank account was in the name of Ms. Jahnavi Sharma. Fortunately, I met Ms. Komal Agarwal at this time and in one meeting, she got all the paperwork done, and my Account Holder name was conveniently changed. She also helped me revive my son's inactive account and guided me regarding this matter. And till date I have continued to have premium services with a personal touch from Ms. K. Agarwal. This incident reinforces your Motto 'Khayal Aapka' and makes it indeed a mission in practice. I would like to place on record - my sincere appreciation of this promising young customer services officer. I have time and again said and I will continue to say that ICICI Bank is the best bank in the country. I have had a 10 year old relationship with the bank and I have used multiple products. I'm highly satisfied with the distance ICICI Bank would go to provide excellant service to it's customers which is uncomparable to it's competitors. The amount of reach it has to it's customers, it's infrastructure and willingness to innovate is what has turned people like me into loyal customers. I can therefore say my life would completely collapse if there was no ICICI Bank tomorrow. ~ P Chakraborty, Kolkata, March 2, 2010, Products – Accounts and Deposits I have been associated with ICICI Bank for last 5 years . The journey started with the opening of salary account on my first job and as continued even today. I have switched companies but I still Bank with ICICI . My present organisation does not have tie-up with this bank for salary account but I have still continued the relationship in the form of a Savings Account. I would like to compliment the bank for its excellent online services alongwith SMS & Phone banking... I would like to say a big thank you to you all...Keep up the good work!!!! ~ Vishal Hinduja, Sanpada, March 5, 2010, Products – Accounts and Deposits Hi am very happy to be an ICICI Bank customer for the past 5 years and I am really enjoying all its features. i am very happy about the Internet banking facility (the one and only, India's best internet banking portal) and I proudly say that to everyone I meet. The ‘Money2India’ service is simply the best. Though I had some difficulties which were caused due to some of my mistakes and some due to technical errors, they took care of everything and delivered on time. I also use their credit card which is the best. Again I feel proud to be a customer of a bank with the facilities that compete with international banking standards. Good job. Go ahead with your head held high. I had visited Khairatabad branch last week, the service offered by Mr.Bhaskar at NRI services desk is good. He is really helpful and provides solutions to the satisfaction of the customers. Best wishes to him for a bright future. ~ Kiran Reddy, Hyderabad, March 11, 2010, Channels - Branch Banking Experience ICICI bank is a trendsetter in banking industry. The current concept of "Customer Care beyond banking is really one more feather in your cap. Kudos to all the staff of ICICI bank specially Chandigarh sector 9 branch and Chandigarh ManiMajra branch. Dear ICICI Bank, I am not your customer but wish to be in future. I am writing this letter to you just to say 'THANKS' for your wonderful thought better to say philosophy "chhoti-chhoti batein hamesha chhoti nahi hotin". When I first noticed it. I found a key to human relationships. As it is said 'Charity begins at home' so I suggest your staff to apply this philosophy in their family relations first,then among bank staff and then to their customer and see its positive results within few days. It is not a simple suggestion but I have applied this in my relationships for a week and found a great change in my behaviour and attitude. ~ Rahat Chand, Firozabad, March 26, 2010, Products – Accounts and Deposits
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