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I personally thank Mr. Ritesh Bhatt from the Gwalior ICICI Bank Branch for handling my problem. My account was wrongly debited and the balance in my account was nil. I reported the matter to Mr. Bhatt and I really appreciate the way he handled the problem. It’s only due to his sincere efforts that I got my funds back without any formal documents or hassles. ~Shobha, Gwalior, January 21, 2011. Channel– Branch Banking experience I would like thank the Investigating Team of ICICI Bank, especially Mr. P Majumder, from the AJC Bose Road, Kolkata Branch, for prompt response and assistance. which shows that I had faith in ICICI Bank. A sum of Rs. 1,48,960 was wrongly debited from my account, ICICI Bank sprang into action as soon as I registered my complaint. All further transactions were blocked and I even got my money back. This experience has strengthened the faith I had in ICICI Bank. Kudos to you! ~Maj Avijit Das, Kolkata, January 22, 2011. Channel – Branch Banking experience I would like to take this oppurtunity to thank ICICI bank employees at the Alwarpet Branch, especially Mary and Swapna who have been guiding and treating me like a priviledged/priority customer. They have helped me with details of services and benefits of various accounts. They also assisted me in opening various additional Bank Accounts like Demat Account, Women's account for my wife , two kid’s accounts and a Recurring Deposit, in addition to my Savings Account. I am very satisfied with your services and hope you keep up the same. ~Rakesh Radhakrishnan, Chennai, January 22, 2011. Channel– Branch Banking Experience Hi, I’d like to specially thank Ms. Manpreet Ahluwalia, from NBCC place ICICI Branch Delhi. She has extended all possible help whenever I approached her. Especially with queries related to my ICICI Bank Savings Account. Her understanding of my problems and the way she interacted with me, was excellent. It is really nice to see such employees, who devote time to customers ,and help them in every possible way, with better cooperation, support and sincerity. I wish all the best for her career and future. She was polite, helpful and extremely professional. Overall an excellent experience. ~Preet, Delhi, January 26, 2011. Channel– Branch Banking Experience This is with regard to my visit to ICICI Bank Branch at BRS Nagar ( Ferozepur Road in Ludhiana for a Loan Account query. The staff in charge of the Loan Desk was well-groomed and very courteous. Apart from that, he was well informed and displayed high level of professionalism during the interaction. God job indeed! ~Ashish Bharti, Ludhiana, January 28, 2011. Channel– Branch Banking Experience I am very happy to be banking with ICICI Bank, especially after one incident that took place on January 28, 2011 at the Jagdalpur Branch. Two cheques signed by me were lost earlier. On that day I received a call from Mr. Rajesh Mahto, employee of ICICI Jagdalpur Branch. He told me that a defaulter was presenting those lost cheques there. Due to some alteration Mr. Rajesh Mahto called me and managed to save my money. Thanks to him and ICICI Bank who have honest employees who are so dedicated to their jobs. ~Tarun Tyagi, Merut, January 30, 2011. Channel –Credit Branch Banking Experience I am appreciating Mr. Deepak Chander, Credit Card Division Manager. He is the one who solved my serious issue and saved me a lot of money and time while purchasing flight tickets. I like of the way he solvied the issue and the dedication he had, spending time even during non-office hours. ~Narendra Babu Kodali, Hyderabad, January 03, 2011. Channel– Credit Card Experience I would like to thank and appreciate Ms.G.Thenmozhi for her prompt response and assistance in sorting out any requirement/issues regarding our top executive's Corporate Credit Card. Everytime I approach her for urgent and immediate assistance, and she is always available to extend her support. Thank you very much. ~Sujatha Rajesh Ford India, Chennai,January 20, 2011. Channel– Credit Card Experience I was very impressed the way the Customer Care for the NRI handled my complaint when over 1.66 lakhs was erroneously debited from my card while I was shopping at Harrods, London. As per their commitment, they resolved the problem within the stipulated time. I appreciate the patience of Mr. Prashant of CC and Sadaqat, based in Bareilly who handled the problem with confidence and assured me it would be resolved. I was delighted seeing the mail from Sadaqat this afternoon saying that the amount was creditedto my account, and appreciate his courtesy, for sending me the mail from his mobile. My confidence with ICICI Bank has further strenthened . Thanks! ~Shahab, Jeddah, January 17, 2011. Channel– Customer Service Experience Hi. Here goes an aprreciation for MONICA CHETTIAR (hope i got your spelling right girl) This is directly to the Manager and the Branch of Vikhroli. ICICI are blessed to have a hard–working and loyal employee like Monica. I and my brother had a very good experiance speaking to such a polite Customer Service Representative. Hey Monica I am positive that in the years to come you will succeed with flying colours and I hope to see you as a Manager some day at any Branch. My brother really had thousands of questions about a saving which he wanted to know and the time he took, I really thought she would lose her cool but she was really very helpful. Patient is the right word for her. If ICICI has a group of agents like her I think it would make the best business in market. After all, every business relies upon Customer Service. Way to go Monica. Keep up the good work. Three cheers for your good work and hip hip hurray for your Manager who did the right job of hiring you. I love ICICI Bank. Thank you. I will definitely continue with the services and would never think of a change provided I get Monica to answer my queries everytime I come ~Sudarshan Jadhav, Mumbai, January 21, 2011. Channel– Customer Service Experience Hi ICICI! It has been a surprising experience to be your customer. Your fast, accurate and warm customer handling is fantastic. I really appreciate your service. However, understanding the fact that everything can't be perfect, I would like to comment and request once more. I could not see my e-bank statement that I received in in my e-mail. When I click on the PDF folder, I couldn't find my Bank Statement. Please give me the easiest step to see it as I'm new in this field. Thanks... ~Chakshang Siro, Delhi, January 24, 2011. Channel– Customer Service Experience My overall experience with ICICI Bank services was EXCELLENT. I appreciate the latest technology used by the bank in all aspects. Each and every transaction is safe and secure. Internet Banking is also truly awesome and user-friendly. In short, YOU CAN BLINDLY TRUST THE BANK. Hi, I am one of the happy customers of ICICI Bank since 2004, and very glad with the service provided to me across states, at various branches. Among lots of other things, I would like to especially appreciate the Internet Banking facility, which I feel is most safe and comfortable. ICICI Bank is the only bank who brought a revolution in the Indian Banking world with the latest technologies and prompt service, and with each passing day is becoming a symbol for others. Thank you very much! ~Sachin, Pune, January 20, 2011. Channel– Internet Banking Experience Really delighted by ICICI Internet Banking Services, ICICI Net Banking is not only fastest but also safest. Double security with a Transaction Password and Debit Card authentication is really appreciable. ~Mahesh, Hyderabad, January 25, 2011. Channel– Internet Banking Experience |
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